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Collections Team Lead Jobs (NOW HIRING)

Liberis

Collections Team Leader

Atlanta, GA · On-site

Lead, motivate, and develop a small Collections team to achieve operational objectives, customer outcomes, and individual performance targets. * Set clear goals and expectations, monitor performance ...

Liberis

Collections Team Leader

Atlanta, GA · On-site

Lead, motivate, and develop a small Collections team to achieve operational objectives, customer outcomes, and individual performance targets. * Set clear goals and expectations, monitor performance ...

Selene Holdings

Lead, Collections

Dallas, TX · On-site

Role Summary The Collections Team Lead serves as the frontline leader within the mortgage servicing collections function, supporting day-to-day operations for early- and mid-stage delinquency ...

Selene Holdings

Lead, Collections

Dallas, TX · On-site

Role Summary The Collections Team Lead serves as the frontline leader within the mortgage servicing collections function, supporting day-to-day operations for early- and mid-stage delinquency ...

SOSi

Team Lead

El Paso, TX

Overview SOSi is seeking a Team Lead who will be responsible for supporting the Supervisor in ... Provide direct oversite for Data collections team members * Coordinate communications between ...

SOSi

Team Lead

El Paso, TX · On-site

Overview SOSi is seeking a Team Lead who will be responsible for supporting the Supervisor in ... Provide direct oversite for Data collections team members * Coordinate communications between ...

SOSi

Team Lead

El Paso, TX · On-site

Overview SOSi is seeking a Team Lead who will be responsible for supporting the Supervisor in ... Provide direct oversite for Data collections team members * Coordinate communications between ...

LoanCare

Collections Team Lead-Remote 12PM-9PM EST

$20.43 - $34.28/hr

LoanCare, one of the top providers in the mortgage services industry, seeks an individual with a solid work history in the mortgage or real estate industry to join our team as a Collections Team Lead.

Selene Finance LP

Lead, Collections

Dallas, TX · On-site

$60 - $80/hr

The Collections Team Lead serves as the frontline leader within the mortgage servicing collections function, supporting day-to-day operations for early- and mid-stage delinquency management. This ...

AT and T

Manager-Credit/Collections

Orlando, FL · On-site

Team Leadership * Lead, coach, and support a team responsible for credit, collections, account resolution, and receivables follow-up. * Assign work, establish priorities, monitor progress, and ensure ...

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Collections Team Lead information

What is a collections team lead?

A Collections Team Lead oversees a team of collection agents responsible for recovering outstanding debts. They monitor team performance, set collection strategies, and ensure compliance with company policies and regulations. This role requires strong leadership, communication, and problem-solving skills to improve recovery rates while maintaining positive customer relationships. Additionally, they may assist in training staff, resolving escalated issues, and analyzing collection data to enhance efficiency.

What are the key skills and qualifications needed to thrive as a collections team lead?

Exceling as a Collections Team Lead requires expertise in debt recovery processes, strong analytical abilities, and prior experience in credit or collections management, often supported by a relevant degree or industry certification. Familiarity with collections software (like FICO or CACS), CRM systems, and knowledge of relevant regulations (such as FDCPA) are typically expected. Exceptional leadership, conflict resolution, and motivational skills help you guide and develop team members effectively. These competencies are critical for successfully overseeing collections operations, meeting targets, and maintaining both compliance and team morale.

What are some of the main challenges a collections team lead faces, and how can they be managed?

A Collections Team Lead often encounters challenges such as meeting collection targets, managing team performance, and addressing difficult customer situations. Staying current with regulations, providing ongoing training and coaching for the team, and developing strategies to improve efficiency are essential for overcoming these challenges. Maintaining team motivation, especially when dealing with difficult or unresponsive accounts, is also a key part of the job. Success in this role comes from balancing assertive collection practices with empathy and professionalism, while ensuring team cohesion and compliance with industry standards.

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Collections Team Lead jobs near you
Infographic showing various Collections Team Lead job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Collections Team Leader

Atlanta, GA • On-site

Liberis
See more jobs at Liberisexternal

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

At Liberis, our mission is to empower small and medium-sized businesses by removing finance as a friction to growth, delivering contextual, embedded financial solutions to support merchants at every stage of their business lifecycle.
The team
We are the Collections Team! A dedicated group with a clear mission: to assist customers facing financial challenges and guide them back to good standing wherever possible. With team members based across the UK, Sweden and the US, this role will join our Atlanta based team covering the entire US market. Now, we're looking for an experienced and enthusiastic Collections Team Leader to join us and take our team to the next level.
The role
As a Collections Team Leader, you'll take the helm in our in-house collection process, steering a diverse receivables book toward success. Your mission: to maintain impeccable standards of accuracy and timeliness, driving up collection rates while ensuring every customer enjoys a top-notch experience.
In addition to supporting customers, you'll play a key role in overseeing the collections process and leading a talented team, providing guidance, support, and strategic direction to the team, ensuring that all activities align with our commitment to treating customers fairly and effectively managing our receivables portfolio.
What you'll be doing
Team Leadership & Performance Management
  • Lead, motivate, and develop a small Collections team to achieve operational objectives, customer outcomes, and individual performance targets.
  • Set clear goals and expectations, monitor performance against KPIs, and conduct regular one-to-one meetings to provide coaching, feedback, and development support.
  • Foster a high-performance culture focused on accountability, continuous improvement, customer fairness, and operational excellence.
  • Identify training and development needs within the team and implement coaching plans to improve performance and capability.

Quality Assurance & Compliance Oversight
  • Conduct regular quality control reviews of customer calls, account actions, correspondence, and case management activities to ensure compliance with internal policies, regulatory requirements, and company standards.
  • Monitor call quality, customer interactions, account notes, payment arrangements, forbearance decisions, and escalation handling to ensure consistency and accuracy.
  • Provide structured feedback and coaching based on quality assurance findings, identifying trends, risks, and improvement opportunities.
  • Ensure all customer communications and account actions are documented accurately and completed in accordance with Treating Customers Fairly principles and business procedures.
  • Maintain oversight of complaint handling, vulnerable customer processes, and regulatory compliance requirements.

Portfolio Management & Collections Strategy
  • Conduct daily monitoring of the receivables portfolio to identify underperforming, inactive, and high-risk customers.
  • Analyse customer behaviour, payment trends, and portfolio performance to identify opportunities to improve collections outcomes and reduce default risk.
  • Develop and implement proactive and reactive customer engagement strategies to maximise collections performance while maintaining positive customer relationships.
  • Ensure default account volumes remain within agreed budget tolerances through effective collections strategies and risk management practices.

Data Analysis & Reporting
  • Perform detailed statistical and root cause analysis to understand customer inactivity, payment performance, and collection effectiveness.
  • Generate, review, and present reports on collection rates, delinquency trends, default volumes, recoveries, team performance, quality assurance outcomes, and operational KPIs.
  • Use data-driven insights to identify process improvements, increase efficiencies, and support business decision-making.

Customer & Stakeholder Management
  • Engage directly with customers through telephone, email, and other communication channels to resolve complex cases and drive successful outcomes.
  • Act as the primary escalation point for complex customer situations, supporting team members and ensuring timely and effective resolution.
  • Build and maintain strong working relationships with internal stakeholders and external partners to support collections objectives.

Debt Recovery & Agency Management
  • Manage relationships with Debt Collection Agencies (DCAs), ensuring service levels, compliance requirements, and recovery KPIs are achieved.
  • Monitor post write-off recovery performance and take appropriate action to maximise recoveries and improve vendor performance.
  • Review agency reporting and performance metrics to identify opportunities for improved recoveries and customer outcomes.

Process Improvement & Operational Excellence
  • Continuously review collections processes, controls, and customer journeys to identify and implement improvements.
  • Drive initiatives that improve operational efficiency, customer experience, collections effectiveness, and risk management.
  • Support change projects, system enhancements, and new process implementations across the collections function.

Customer Fairness & Culture
  • Champion Liberis values and behaviours, ensuring customers are treated fairly and consistently at every stage of the collections journey.
  • Promote a customer-centric approach that balances commercial outcomes with positive customer experiences and regulatory expectations.
  • Lead by example, creating an inclusive, collaborative, and supportive team environment.

We think you'll need
  • Demonstrated experience within a collections environment, ideally within SME lending, financial services, or commercial finance.
  • Team leadership experience of managing, coaching, and developing small teams.
  • Strong understanding of collections operations, arrears management, recoveries, and customer engagement strategies.
  • Experience conducting quality assurance reviews, call monitoring, compliance assessments, and performance coaching.
  • Excellent analytical and problem-solving skills with the ability to interpret data and drive informed decisions.
  • Strong communication and stakeholder management skills, with the ability to influence at all levels.
  • High level of integrity, professionalism, and sound judgement in all decisions and actions.
  • Advanced proficiency in Microsoft Excel and experience using collections, CRM, and reporting systems.
  • Strong attention to detail with a focus on accuracy, risk management, and compliance.
  • Proven ability to identify process improvements and successfully implement operational enhancements.
  • Self-motivated, highly organised, and able to effectively prioritise workload in a fast-paced environment.
  • Passionate about delivering fair customer outcomes while achieving business objectives.

What happens next?
Think this sounds like the right next move for you? Or if you're not completely confident that you fit our exact criteria, apply anyway and we can arrange a call to see if the role is fit for you. Humility is a wonderful thing, and we are interested in hearing about what you can add to Liberis!
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