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Collections Supervisor Jobs in Puerto Rico (NOW HIRING)

Toyota

Senior Assistant, Collections

San Juan, PR

Senior Assistants in Collections will also evaluate and mitigate loss exposure, provide customer ... Request supervisor approval prior to processing missing lien on units. * Submit through AutoReg any ...

DreamFinders

Collections

San Juan, PR · On-site

$18.25 - $24.50/hr

About the Collection Specialist position We are looking for an experienced collection worker whose duty will be reaching out to our customers to collect due payments. Your goal will be to maintain ...

DreamFinders

$18.25 - $24.50/hr

About the Collection Specialist position We are looking for an experienced collection worker whose duty will be reaching out to our customers to collect due payments. Your goal will be to maintain ...

Alivia Health

PR · On-site

$15.25 - $20.50/hr

G uaynabo, Puerto R ico The Collections Specialist is responsible for auditing accounts receivable ... Prepare and deliver detailed audit analyses to the supervisor for the final collection process.

Alivia Health

PR · On-site

$15.25 - $20.50/hr

G uaynabo, Puerto R ico Collections Specialist es responsable de auditar las cuentas por cobrar generadas en el ciclo de facturación médica, asegurando la exactitud de la información antes del ...

Tropigas de Puerto Rico Inc

PR · On-site

  • Medical

  • Life

  • PTO

Collections as required * Daily sales reports * Daily bank deposits * Responsible for inventory ... Any other task assigned by the supervisor You will need * Friendly interpersonal relationships

TELEVICENTRO OF PUERTO RICO

PR · On-site

$16 - $22.25/hr

Conduct collections by phone as needed. * Maintain and manage accounts in the absence of the Sales ... Any other task and/or responsibility assigned by your supervisor and/or other departments. Job ...

Alivia Health

PR · On-site

The Call Center Supervisor provides direct leadership to Call Center agents and serves as the primary owner of daily call center execution, workforce coverage, queue management, service levels ...

Alivia Health

PR · On-site

The Call Center Supervisor provides direct leadership to Call Center agents and serves as the primary owner of daily call center execution, workforce coverage, queue management, service levels ...

NexaMotion Group

PR · On-site

$16.25 - $20.25/hr

Report any problems to the warehouse supervisor. * Load delivery vehicle to transport materials. * Deliver and pick up materials as assigned. * Make collections as necessary. * Driving the company ...

Skechers

Retail Key Holder

Canovanas, PR · On-site

$13.11/hr

From our diverse footwear collections to our expanding range of apparel and accessories, Skechers ... Retail Supervisor Duties : Oversee stock and inventory routines while collaborating with store ...

Skechers

Retail Key Holder

Canovanas, PR

$13.11/hr

From our diverse footwear collections to our expanding range of apparel and accessories, Skechers ... Retail Supervisor Duties : Oversee stock and inventory routines while collaborating with store ...

Skechers

Retail Key Holder

Carolina, PR · On-site

$13.11/hr

From our diverse footwear collections to our expanding range of apparel and accessories, Skechers ... Retail Supervisor Duties : Oversee stock and inventory routines while collaborating with store ...

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Collections Supervisor information

What does a collections supervisor do?

A Collections Supervisor oversees a team responsible for collecting overdue payments from customers or clients. They monitor staff performance, provide training, and ensure that collection activities comply with company policies and legal requirements. The supervisor also handles escalated cases, prepares reports on collection metrics, and works to improve the efficiency of the collections process. Their goal is to maximize the recovery of outstanding debts while maintaining positive customer relationships.

What are the key skills and qualifications needed to thrive as a collections supervisor?

To thrive as a Collections Supervisor, you need strong knowledge of debt collection laws, account management, and supervisory experience, often supported by a degree in finance, business, or a related field. Familiarity with collections software, CRM systems, and regulatory compliance tools is essential. Leadership, effective communication, and problem-solving skills are crucial for motivating teams and managing challenging customer interactions. These competencies ensure efficient recovery of outstanding debts while maintaining compliance and fostering a positive work environment.

What are some common challenges faced by a collections supervisor, and how can they be addressed?

Collections Supervisors often encounter challenges such as managing high volumes of delinquent accounts, motivating a diverse team, and balancing firm collection practices with excellent customer service. To address these issues, supervisors typically implement effective training programs, set clear performance metrics, and utilize advanced collection software to streamline workflows. Regular team meetings and open communication also help resolve disputes and maintain morale, ensuring the team stays focused and productive.

What is the difference between Collections Supervisor vs Collections Specialist?

AspectCollections SupervisorCollections Specialist
Required CredentialsHigh school diploma; some roles may prefer associate degree; leadership skillsHigh school diploma; training in collections procedures
Work EnvironmentSupervises team; office setting; fast-pacedPerforms collections calls; office setting; detail-oriented
Employer & Industry UsageFinancial institutions, healthcare, utilitiesDebt collection agencies, banks, credit companies
Common Search & Comparison IntentUnderstanding leadership roles in collectionsLearning about entry-level collections roles

The main difference between a Collections Supervisor and a Collections Specialist lies in their responsibilities and experience level. The supervisor oversees the team, manages collections strategies, and ensures targets are met, while the specialist focuses on making collection calls and handling accounts. Both roles are essential in the collections process, but the supervisor typically requires more experience and leadership skills.

What are popular job titles related to Collections Supervisor jobs in Puerto Rico?

For Collections Supervisor jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Collections Supervisor jobs in Puerto Rico look for?

The top searched job categories for Collections Supervisor jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Collections Supervisor jobs?

Cities in Puerto Rico with the most Collections Supervisor job openings:

What are popular job titles related to Collections Supervisor jobs in PR?

For Collections Supervisor jobs in PR, the most frequently searched job titles are:

Collections Supervisor jobs near you
Infographic showing various Collections Supervisor job openings in Puerto Rico as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Senior Assistant, Collections

Toyota Motor Sales, U.S.A., Inc.

San Juan, PR • On-site

Full-time

Re-posted 9 days ago

Toyota rating

7.2

Company rating: 7.2 out of 10

Based on 875 frontline employees who took The Breakroom Quiz

26th of 44 rated automakers

Job description

Overview
Who we are
Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for talented team members who want to Dream. Do. Grow. with us.
Job Summary
The purpose of this role is to serve as the liaison between TCPR and customers. They oversee accounts to identify overdue payments, report collections activity, address client queries, and develop repayment plans. They are responsible for handling non-routine situations received through the system of records, inbound and outbound calls for collections accounts, complete necessary account maintenance, work accounts efficiently to maintain consistent follow-up, ensuring compliance and to handle all general questions regarding escalated issues.
Senior Assistants in Collections will also evaluate and mitigate loss exposure, provide customer-oriented service and problem resolution in accordance with established guidelines and call models.
Primary Job Accountabilities
Possible skip accounts:
  • Conduct the corresponding traces ensuring all possible leads have been reviewed prior to charging off the account.
  • Prepare skip tracing worksheets on all accounts that will be charged off prior to the 120 days.
  • Request supervisor approval prior to processing missing lien on units.
  • Submit through AutoReg any missing lien, ensuring the process is completed. Document results in the system.
  • Request and document in collection and lien log all the requested releases for accounts with payments, repossessed and bankruptcy accounts.
  • Prepare and send letters with requests to cancel products for all Skips and follow up until checks are received.
  • Ensure supervisor and manager approval are in place if an account will be charged off with more than 120 days.
  • Ensure every step is being taken to meet all delinquency, charge-off and repo goals.
  • Document accounts to ensure every step follows company policies.
  • Prepare 4019 forms with all required information prior to the charge off being completed.

Agency Referral process
  • Ensure the cure letter bot is processing every Tuesday and Thursday.
  • Print cure letters and prepare them to be sent.
  • Disclose accounts in the "Accounts to be Referred" log for the filing process.
  • Scan the Cease-and-Desist 1802, Skip List 1009, Hold Tittle List 1085, High Risk 1055, Stopper 1999, Mobile 1905, Limited Communications 1819 collection list daily to ensure compliance and to work the referral process on a timely manner.
  • Ensure bankruptcy accounts are handled according to federal laws, regulations, and policies.
  • Obtain approval on referrals prior to agency assignment.
  • Weekly refer accounts from list 1825 to the repossession system for collection and or repo.
  • Document the referral completion for each account with code ASSG/Pin accounts to referrals list 1071.
  • Follow up on agency performance. Update and document results in the Repossession System, Loan Servicing System, Host System, and Agency Referral log.
  • Daily update the Repo, Agency, Skips and Lien log, reporting accurate Repo, charge off and current account details.
  • Weekly ensure cases referred to agencies have the proper follow-up and documentation in the repossession system and collections.
  • Follow skip tracing steps while working accounts assigned to agencies.
  • Follow up with the agency for fast resolution of any incorrect repo documents and ensure they urgently arrive corrected.

Collecting delinquencies
  • Negotiate payment arrangements to bring accounts out of collections status.
  • Manage and resolve delinquency on accounts greater than 60 days past due
  • Make outbound calls to customers that are delinquent on accounts.
  • Determine the appropriate course of action for delinquent accounts.
  • Demonstrate strong knowledge of and compliance to FDCPA.
  • Dispose and note down accounts to reflect collection activities.
  • Review customer history and, where appropriate and in accordance with established policies and procedures, waive late charges, grant and process retail extensions, and provide reasonable goodwill adjustments and/or refunds within established guidelines.
  • Fulfill commitments made to customers and follow-up to ensure beneficial outcomes.
  • Research customer requests using internal manuals, policies and guidelines, systems and best practices by using Kaizen methodology.

Other responsibilities:
  • Identify and report compliance risks, gaps in current policies, procedures, regulations and/or any other more complex non- routine issue.
  • Maintain sense of urgency when dealing with escalated issues while providing high level of customer satisfaction.
  • Analyze account characteristics and work with customers and/or vendors to resolve issues.
  • Participate in process and procedural discussions across multiple functional areas to maintain understanding of current processes.
  • Perform other miscellaneous activities/duties as assigned.
  • Perform special projects to improve efficiency and performance.
  • Facilitate a work environment that encourages knowledge, respect, and development of skills.
  • Participate in the development of Kaizen projects that benefit the Collections department.
  • Knowledgeable on state and federal compliance policies, procedures, and regulations
  • Satisfactorily complete all mandatory training required.

Education
Required
  • High School Education or Equivalent

Preferred
  • Four-Year College Degree (BA or BS)

Experience - Subject Matter Expertise
Required
  • 2-5 years of relevant / progressive work experience (in similar field and/or industry)
  • Intermediate knowledge of MS Office, including Outlook and Excel. Able to manage data and information, create visual representation of data, pivot tables, filter information, SUMIF, COUNTIF, VLOOKUP, etc.
  • Time management
  • Strong verbal and written Spanish and English skills
  • Work collaboratively with other team members
  • Customer oriented, warmth and empathy
  • Problem-solving

Additional Comments, Including Unique Circumstances
Work schedule
  • Monday-Friday from 8:00 am to 5:00 pm. However, in some instances, working overtime and during holidays could be required.

Belonging at Toyota
Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star.
Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.
Have a question, need assistance with your application or do you require any special accommodations? Please send an email to tcpr_human_resources@toyota.com.

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