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Credit Collections Manager Jobs in Puerto Rico (NOW HIRING)

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Credit Repair Sales Executive

San Juan, PR · On-site

$25K - $30K/mo

  • Medical

Maintain accurate CRM notes and client records * Meet or exceed sales goals and performance metrics ... Collections or financial services (preferred) Skills * Strong communication and closing skills

DreamFinders

Collections

San Juan, PR · On-site

$18.25 - $24.50/hr

Consulting and helping clients with in case of billing and credit problems * Managing payments and refund operations * Developing measures encouraging timely payments * Managing historical records of ...

DreamFinders

$18.25 - $24.50/hr

Consulting and helping clients with in case of billing and credit problems * Managing payments and refund operations * Developing measures encouraging timely payments * Managing historical records of ...

Socket.dev

Sr Manager, Chief Risk Officer

San Juan, PR · On-site

$180 - $260/hr

... pricing, collections, forecasting, credit scorecards, credit loss reserve, and residual loss ... Primary Job Accountabilities Risk Management Lead the CEO's risk scorecard accomplishments by ...

Toyota

Sr Manager, Chief Risk Officer

San Juan, PR · On-site

... pricing, collections, forecasting, credit scorecards, credit loss reserve, and residual loss ... Manage negotiations, compile documentation and analyze all new credit requests, renewals, and ...

Rent-A-Center

Subgerente de Credito

Trujillo Alto, PR

$12.26 - $17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

A day in the life of a Credit Assistant Manager: - Credit and Collections: Positively impact growth and revenue through communicating with customers and collecting on accounts on a daily basis ...

Marriott

PR · On-site

$78K - $102K/yr

Balances credit card ledgers. Verifies contracts for groups and performs credit reference checks ... Uses problem solving methodology for decision making and follow up. Makes collections calls if ...

Marriott

Accounting & Cost Manager

Dorado, PR · On-site

$78K - $102K/yr

Balances credit card ledgers. Verifies contracts for groups and performs credit reference checks ... Uses problem solving methodology for decision making and follow up. Makes collections calls if ...

Deca Analytics

Junior Accountant (AR)

San Juan, PR · On-site

$46K - $58K/yr

  • Medical

  • Retirement

  • PTO

We manage all ongoing incentives and operational compliance filings required for operating within ... Client Communication & Collections Support * Send routine account statements and payment reminders ...

Deca Analytics

Junior Accountant (AR)

San Juan, PR · On-site

$46K - $58K/yr

  • Medical

  • Retirement

  • PTO

We manage all ongoing incentives and operational compliance filings required for operating within ... Client Communication & Collections Support * Send routine account statements and payment reminders ...

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Credit Collections Manager information

What does a credit collections manager do?

The job duties of a credit and collections manager involve overseeing credit and collections operations for a company or organization. In this career, your responsibilities include running credit checks on each customer, client, or vendor to assess the risk involved in a loan, credit, or other financial agreement. You establish metrics for evaluating risk, and you maintain documentation for each of the accounts under your management. You also set limits on the amount of credit. If a customer builds too much debt, the credit and collections manager initiates collections proceedings. You also ensure quality customer service and approve reimbursement when necessary.

What are the key skills and qualifications needed to thrive as a credit collections manager?

To thrive as a Credit Collections Manager, you need expertise in credit management, debt collection practices, financial analysis, and typically a degree in finance, accounting, or a related field. Familiarity with collections software (such as SAP, Oracle, or FICO), CRM systems, and certification from organizations like the ACA International is often required. Strong negotiation, leadership, and communication skills are crucial for managing teams and resolving sensitive debtor situations. These skills ensure effective debt recovery, maintain positive client relationships, and minimize financial risk for the organization.

What are some typical challenges credit collections managers face when balancing customer relationships with collection targets?

Credit Collections Managers often navigate the delicate balance between achieving collection targets and maintaining positive customer relationships. Common challenges include handling sensitive conversations with clients experiencing financial hardship, negotiating payment arrangements that align with company policies, and ensuring timely collections without damaging long-term business rapport. Successful managers employ empathy, strong communication skills, and strategic negotiation to resolve issues while protecting the company's financial interests. Collaboration with sales, customer service, and finance teams is also essential to develop solutions that work for both the business and its clients.
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Infographic showing various Credit Collections Manager job openings in Puerto Rico as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution.

Associate, Delinquency Management (Internal Collections)

Oriental Bank

Bayamon, PR

$15.75 - $21.50/hr

Full-time

Re-posted yesterday

Job description

The Associate, Delinquency Management (Internal Collections) is responsible for the collection management of auto loans, personal loans, credit cards and overdrafts. Achieving this payment collection by contacting the client telephonically. Position works on-site in Bayamon, PR.
MAIN DUTIES & RESPONSIBILITIES:
  • Determine which factors are affecting the debtor's responsibility to keep the account up-to-date; offering counsel about all the alternatives the institution offers in order to regularize his or her debt.
  • Receives the clients credit or cash payments, prepares their receipts and processes the payment's, on the day same day it is received, in Oriental Bank's internet payment system.
  • Transcribes all of the payment collections performed in the collection information system.
  • Prepares maintenance documents in order to update the client's information on the system. Such as the residency address, work address and/or telephone changes.
  • Develops daily production report.
  • Offers his or her direct supervisor recommendations, in relation to accounts that were adjusted based on the clients economic conditions and the unit's risk.
  • Discusses with his or her supervisor the cases that have not been resolved in order to determine the best course of action.
  • Document in the internal collection adjuster work tool everything related to his or her client interaction. Detailing the interaction with the client, the obtained result of the client's approach, payments received, etc. Will also document the adjuster's handling result, for those collection adjuster's in training whom do not have access and/or any collection adjuster who has a medical restriction that prohibits the programs use.
  • Identify the problems that affect the payment handling and collection, such as missing clients, units ceded to a third party or broker, etc.
  • When there is a third party involved, collect all of the necessary information.
  • Other duties may be assigned.

MINIMUM REQUIREMENTS:

  • Associate's Degree in Business Administration, Finance, Accounting or any other related area from a qualified institution required.
  • Two (2) years experience in jobs related to money collection highly desirable.
  • Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.
  • Knowledge of Federal and State Regulations, Procedures and Policies that regulate auto loans.
  • Effective technical and practical knowledge regarding payment collections.
  • Procedural and policy knowledge regarding the auto loan's overdue payments collection.
  • Excellent presentation, communication and writing skills.
  • Able to understand and follow written and verbal instructions.
  • Ability to act and handle difficult situations.
  • Treats delicate situations respectfully and discreetly.
  • Solves mathematical calculations swiftly and accurately.
  • Manages and operates the Collections Information System, calculators, and other office equipment.
  • Capable of exerting analysis, problem resolutions, detail-oriented and execute various task simultaneously, while maintaining the quality standards.

WORK AUTHORIZATION & ELEGIBILITY:

  • Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization.
  • Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.

Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities)

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