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Collections Manager Jobs in Puerto Rico (NOW HIRING)

Toyota

Senior Assistant, Collections

San Juan, PR · On-site

Senior Assistants in Collections will also evaluate and mitigate loss exposure, provide customer ... Ensure supervisor and manager approval are in place if an account will be charged off with more ...

DreamFinders

Collections

San Juan, PR · On-site

$18.25 - $24.50/hr

Managing payments and refund operations * Developing measures encouraging timely payments * Managing historical records of account statuses and collection operations * Reporting on collection ...

DreamFinders

$18.25 - $24.50/hr

Managing payments and refund operations * Developing measures encouraging timely payments * Managing historical records of account statuses and collection operations * Reporting on collection ...

Alivia Health

PR · On-site

$15.25 - $20.50/hr

G uaynabo, Puerto R ico The Collections Specialist is responsible for auditing accounts receivable generated in the medical billing cycle, ensuring the accuracy of the information before final ...

Alivia Health

PR · On-site

$15.25 - $20.50/hr

G uaynabo, Puerto R ico Collections Specialist es responsable de auditar las cuentas por cobrar generadas en el ciclo de facturación médica, asegurando la exactitud de la información antes del ...

Service Corporation International

Manages and coordinates the operational activities of a funeral home, cemetery and/or crematory ... Collections of all accounts receivable * Verifications and payments of all accounts payable ...

Service Corporation International

Manages and coordinates the operational activities of a funeral home, cemetery and/or crematory ... Collections of all accounts receivable * Verifications and payments of all accounts payable ...

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Collections Manager information

How does a collections manager typically collaborate with other departments to improve recovery rates?

A Collections Manager often works closely with teams such as customer service, sales, and finance to streamline the collections process and address payment issues more effectively. By sharing insights on overdue accounts and payment trends, they help these departments identify potential risks earlier and implement proactive solutions. Collaboration can also involve developing payment plans tailored to client needs, resolving disputes, and ensuring all communications align with company policies. This teamwork is essential for maximizing recovery rates while maintaining strong customer relationships.

What are the key skills and qualifications needed to thrive as a collections manager, and why are they important?

To thrive as a Collections Manager, you need expertise in debt recovery strategies, financial analysis, and a background in finance or accounting, often supported by a bachelor’s degree. Familiarity with collections management software, CRM systems, and relevant regulations such as FDCPA is typically expected. Exceptional negotiation, leadership, and conflict-resolution skills help you manage teams and communicate effectively with clients. These abilities ensure effective recovery of outstanding debts while maintaining compliance and positive customer relationships.

What is the role of a collections manager?

A collections manager oversees the process of collecting payments from customers or clients, ensuring accounts are paid on time and managing overdue accounts. They develop strategies to recover debts, maintain customer relationships, and often use collection software or tools to track progress. Strong communication, negotiation skills, and knowledge of relevant laws are essential for this role.
More about Collections Manager jobs

What are the most commonly searched types of Collections jobs in Puerto Rico?

The most popular types of Collections jobs in Puerto Rico are:

What are popular job titles related to Collections Manager jobs in Puerto Rico?

For Collections Manager jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Collections Manager jobs in Puerto Rico look for?

The top searched job categories for Collections Manager jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Collections Manager jobs?

Cities in Puerto Rico with the most Collections Manager job openings:

Collections Manager jobs near you
Infographic showing various Collections Manager job openings in Puerto Rico as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution.

Associate, Delinquency Management (Internal Collections)

Oriental Bank

Bayamon, PR • On-site

$15.75 - $21.50/hr

Full-time

Re-posted yesterday

Job description

The Associate, Delinquency Management (Internal Collections) is responsible for the collection management of auto loans, personal loans, credit cards and overdrafts. Achieving this payment collection by contacting the client telephonically. Position works on-site in Bayamon, PR.
MAIN DUTIES & RESPONSIBILITIES:
  • Determine which factors are affecting the debtor's responsibility to keep the account up-to-date; offering counsel about all the alternatives the institution offers in order to regularize his or her debt.
  • Receives the clients credit or cash payments, prepares their receipts and processes the payment's, on the day same day it is received, in Oriental Bank's internet payment system.
  • Transcribes all of the payment collections performed in the collection information system.
  • Prepares maintenance documents in order to update the client's information on the system. Such as the residency address, work address and/or telephone changes.
  • Develops daily production report.
  • Offers his or her direct supervisor recommendations, in relation to accounts that were adjusted based on the clients economic conditions and the unit's risk.
  • Discusses with his or her supervisor the cases that have not been resolved in order to determine the best course of action.
  • Document in the internal collection adjuster work tool everything related to his or her client interaction. Detailing the interaction with the client, the obtained result of the client's approach, payments received, etc. Will also document the adjuster's handling result, for those collection adjuster's in training whom do not have access and/or any collection adjuster who has a medical restriction that prohibits the programs use.
  • Identify the problems that affect the payment handling and collection, such as missing clients, units ceded to a third party or broker, etc.
  • When there is a third party involved, collect all of the necessary information.
  • Other duties may be assigned.

MINIMUM REQUIREMENTS:

  • Associate's Degree in Business Administration, Finance, Accounting or any other related area from a qualified institution required.
  • Two (2) years experience in jobs related to money collection highly desirable.
  • Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.
  • Knowledge of Federal and State Regulations, Procedures and Policies that regulate auto loans.
  • Effective technical and practical knowledge regarding payment collections.
  • Procedural and policy knowledge regarding the auto loan's overdue payments collection.
  • Excellent presentation, communication and writing skills.
  • Able to understand and follow written and verbal instructions.
  • Ability to act and handle difficult situations.
  • Treats delicate situations respectfully and discreetly.
  • Solves mathematical calculations swiftly and accurately.
  • Manages and operates the Collections Information System, calculators, and other office equipment.
  • Capable of exerting analysis, problem resolutions, detail-oriented and execute various task simultaneously, while maintaining the quality standards.

WORK AUTHORIZATION & ELEGIBILITY:

  • Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization.
  • Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.

Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities)

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