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Collections Manager Jobs in Luquillo, PR (NOW HIRING)

Toyota

Senior Assistant, Collections

San Juan, PR · On-site

Senior Assistants in Collections will also evaluate and mitigate loss exposure, provide customer ... Ensure supervisor and manager approval are in place if an account will be charged off with more ...

DreamFinders

Collections

San Juan, PR · On-site

$18.25 - $24.50/hr

Managing payments and refund operations * Developing measures encouraging timely payments * Managing historical records of account statuses and collection operations * Reporting on collection ...

Skechers

Retail Assistant Store Manager

Caguas, PR · On-site

$14.32/hr

From our diverse footwear collections to our expanding range of apparel and accessories, Skechers is a complete lifestyle brand. ABOUT THE ROLE: The Assistant Store Manager position is critical to ...

Skechers

Retail Assistant Store Manager

Caguas, PR

$14.32/hr

From our diverse footwear collections to our expanding range of apparel and accessories, Skechers is a complete lifestyle brand. ABOUT THE ROLE: The Assistant Store Manager position is critical to ...

Skechers

Retail Assistant Store Manager

Humacao, PR · On-site

$14.32/hr

From our diverse footwear collections to our expanding range of apparel and accessories, Skechers is a complete lifestyle brand. ABOUT THE ROLE: The Assistant Store Manager position is critical to ...

Skechers

Retail Assistant Store Manager

Caguas, PR

$14.32/hr

From our diverse footwear collections to our expanding range of apparel and accessories, Skechers is a complete lifestyle brand. ABOUT THE ROLE: The Assistant Store Manager position is critical to ...

Skechers

Retail Assistant Store Manager

Humacao, PR · On-site

$14.32/hr

From our diverse footwear collections to our expanding range of apparel and accessories, Skechers is a complete lifestyle brand. ABOUT THE ROLE: The Assistant Store Manager position is critical to ...

Skechers

Retail Assistant Store Manager

Humacao, PR

$14.32/hr

From our diverse footwear collections to our expanding range of apparel and accessories, Skechers is a complete lifestyle brand. ABOUT THE ROLE: The Assistant Store Manager position is critical to ...

Rent-A-Center

Subgerente de Credito

Trujillo Alto, PR

$12.26 - $17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

A day in the life of a Credit Assistant Manager: - Credit and Collections: Positively impact growth and revenue through communicating with customers and collecting on accounts on a daily basis ...

Toyota

Sr Manager, Chief Risk Officer

San Juan, PR · On-site

... pricing, collections, forecasting, credit scorecards, credit loss reserve, and residual loss ... Manage negotiations, compile documentation and analyze all new credit requests, renewals, and ...

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All JobsCollections JobsCollections Manager JobsCollections Manager Jobs in Luquillo, PR

Collections Manager information

See Luquillo, PR salary details

$26K

$49.3K

$91.5K

How much do collections manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for collections manager in Luquillo, PR is $49,285.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,000.00 and $55,000.00 per year, depending on experience, location, and employer.

How does a collections manager typically collaborate with other departments to improve recovery rates?

A Collections Manager often works closely with teams such as customer service, sales, and finance to streamline the collections process and address payment issues more effectively. By sharing insights on overdue accounts and payment trends, they help these departments identify potential risks earlier and implement proactive solutions. Collaboration can also involve developing payment plans tailored to client needs, resolving disputes, and ensuring all communications align with company policies. This teamwork is essential for maximizing recovery rates while maintaining strong customer relationships.

What are the key skills and qualifications needed to thrive as a collections manager, and why are they important?

To thrive as a Collections Manager, you need expertise in debt recovery strategies, financial analysis, and a background in finance or accounting, often supported by a bachelor’s degree. Familiarity with collections management software, CRM systems, and relevant regulations such as FDCPA is typically expected. Exceptional negotiation, leadership, and conflict-resolution skills help you manage teams and communicate effectively with clients. These abilities ensure effective recovery of outstanding debts while maintaining compliance and positive customer relationships.

What is the role of a collections manager?

A collections manager oversees the process of collecting payments from customers or clients, ensuring accounts are paid on time and managing overdue accounts. They develop strategies to recover debts, maintain customer relationships, and often use collection software or tools to track progress. Strong communication, negotiation skills, and knowledge of relevant laws are essential for this role.
More about Collections Manager jobs
Collections Manager jobs near you
Infographic showing various Collections Manager job openings in Luquillo, PR as of June 2026, with employment types broken down into 2% As Needed, 29% Full Time, 61% Part Time, 1% Temporary, 6% Contract, and 1% Nights. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $49,285 per year, or $23.7 per hour.

Senior Assistant, Collections

Toyota Motor Sales, U.S.A., Inc.

San Juan, PR • On-site

Full-time

Re-posted 9 days ago

Toyota rating

7.2

Company rating: 7.2 out of 10

Based on 875 frontline employees who took The Breakroom Quiz

26th of 44 rated automakers

Job description

Overview
Who we are
Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for talented team members who want to Dream. Do. Grow. with us.
Job Summary
The purpose of this role is to serve as the liaison between TCPR and customers. They oversee accounts to identify overdue payments, report collections activity, address client queries, and develop repayment plans. They are responsible for handling non-routine situations received through the system of records, inbound and outbound calls for collections accounts, complete necessary account maintenance, work accounts efficiently to maintain consistent follow-up, ensuring compliance and to handle all general questions regarding escalated issues.
Senior Assistants in Collections will also evaluate and mitigate loss exposure, provide customer-oriented service and problem resolution in accordance with established guidelines and call models.
Primary Job Accountabilities
Possible skip accounts:
  • Conduct the corresponding traces ensuring all possible leads have been reviewed prior to charging off the account.
  • Prepare skip tracing worksheets on all accounts that will be charged off prior to the 120 days.
  • Request supervisor approval prior to processing missing lien on units.
  • Submit through AutoReg any missing lien, ensuring the process is completed. Document results in the system.
  • Request and document in collection and lien log all the requested releases for accounts with payments, repossessed and bankruptcy accounts.
  • Prepare and send letters with requests to cancel products for all Skips and follow up until checks are received.
  • Ensure supervisor and manager approval are in place if an account will be charged off with more than 120 days.
  • Ensure every step is being taken to meet all delinquency, charge-off and repo goals.
  • Document accounts to ensure every step follows company policies.
  • Prepare 4019 forms with all required information prior to the charge off being completed.

Agency Referral process
  • Ensure the cure letter bot is processing every Tuesday and Thursday.
  • Print cure letters and prepare them to be sent.
  • Disclose accounts in the "Accounts to be Referred" log for the filing process.
  • Scan the Cease-and-Desist 1802, Skip List 1009, Hold Tittle List 1085, High Risk 1055, Stopper 1999, Mobile 1905, Limited Communications 1819 collection list daily to ensure compliance and to work the referral process on a timely manner.
  • Ensure bankruptcy accounts are handled according to federal laws, regulations, and policies.
  • Obtain approval on referrals prior to agency assignment.
  • Weekly refer accounts from list 1825 to the repossession system for collection and or repo.
  • Document the referral completion for each account with code ASSG/Pin accounts to referrals list 1071.
  • Follow up on agency performance. Update and document results in the Repossession System, Loan Servicing System, Host System, and Agency Referral log.
  • Daily update the Repo, Agency, Skips and Lien log, reporting accurate Repo, charge off and current account details.
  • Weekly ensure cases referred to agencies have the proper follow-up and documentation in the repossession system and collections.
  • Follow skip tracing steps while working accounts assigned to agencies.
  • Follow up with the agency for fast resolution of any incorrect repo documents and ensure they urgently arrive corrected.

Collecting delinquencies
  • Negotiate payment arrangements to bring accounts out of collections status.
  • Manage and resolve delinquency on accounts greater than 60 days past due
  • Make outbound calls to customers that are delinquent on accounts.
  • Determine the appropriate course of action for delinquent accounts.
  • Demonstrate strong knowledge of and compliance to FDCPA.
  • Dispose and note down accounts to reflect collection activities.
  • Review customer history and, where appropriate and in accordance with established policies and procedures, waive late charges, grant and process retail extensions, and provide reasonable goodwill adjustments and/or refunds within established guidelines.
  • Fulfill commitments made to customers and follow-up to ensure beneficial outcomes.
  • Research customer requests using internal manuals, policies and guidelines, systems and best practices by using Kaizen methodology.

Other responsibilities:
  • Identify and report compliance risks, gaps in current policies, procedures, regulations and/or any other more complex non- routine issue.
  • Maintain sense of urgency when dealing with escalated issues while providing high level of customer satisfaction.
  • Analyze account characteristics and work with customers and/or vendors to resolve issues.
  • Participate in process and procedural discussions across multiple functional areas to maintain understanding of current processes.
  • Perform other miscellaneous activities/duties as assigned.
  • Perform special projects to improve efficiency and performance.
  • Facilitate a work environment that encourages knowledge, respect, and development of skills.
  • Participate in the development of Kaizen projects that benefit the Collections department.
  • Knowledgeable on state and federal compliance policies, procedures, and regulations
  • Satisfactorily complete all mandatory training required.

Education
Required
  • High School Education or Equivalent

Preferred
  • Four-Year College Degree (BA or BS)

Experience - Subject Matter Expertise
Required
  • 2-5 years of relevant / progressive work experience (in similar field and/or industry)
  • Intermediate knowledge of MS Office, including Outlook and Excel. Able to manage data and information, create visual representation of data, pivot tables, filter information, SUMIF, COUNTIF, VLOOKUP, etc.
  • Time management
  • Strong verbal and written Spanish and English skills
  • Work collaboratively with other team members
  • Customer oriented, warmth and empathy
  • Problem-solving

Additional Comments, Including Unique Circumstances
Work schedule
  • Monday-Friday from 8:00 am to 5:00 pm. However, in some instances, working overtime and during holidays could be required.

Belonging at Toyota
Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star.
Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.
Have a question, need assistance with your application or do you require any special accommodations? Please send an email to tcpr_human_resources@toyota.com.

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