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Collections Representative Jobs in Delaware (NOW HIRING)

Nemours

Patient Services Rep II-St. Francis

Wilmington, DE · On-site

$17 - $21.50/hr

Nemours is seeking a Patient Service Representative II for St.Francis Wilmington, DE, full time. ... Accurately reconcile payment collections at the end of each shift, as per Cash Collections Policy ...

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All JobsCollections Representative JobsCollections Representative Jobs in Delaware

Collections Representative information

See Delaware salary details

$11

$19

$27

How much do collections representative jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for collections representative in Delaware is $19.14, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What does a collections representative do?

A Collections Representative is responsible for contacting individuals or businesses to collect overdue payments on accounts. They communicate with customers via phone, email, or mail to negotiate payment plans, resolve disputes, and ensure accounts are brought up to date. Additionally, they may update account records, process payments, and sometimes recommend further action for accounts that remain delinquent. Their role requires strong communication, negotiation skills, and a good understanding of company policies and relevant regulations.

What are the key skills and qualifications needed to thrive as a collections representative, and why are they important?

To thrive as a Collections Representative, you need strong negotiation skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and payment processing systems is commonly required. Excellent communication, patience, and resilience are crucial soft skills for handling difficult conversations and maintaining professionalism. These abilities are vital for ensuring effective debt recovery while preserving positive customer relationships and adhering to compliance standards.

How does a collections representative typically collaborate with other departments to resolve outstanding accounts?

Collections Representatives often work closely with departments such as customer service, sales, and accounting to resolve outstanding balances. For example, they may coordinate with customer service to clarify billing issues or with accounting to verify payment records. Effective communication and teamwork are essential, as these collaborations help ensure accurate information, improve customer satisfaction, and increase the likelihood of successful collections. Being proactive in cross-department communication can also speed up account resolution and enhance overall workflow.

How much do collections representatives make?

Collections representatives typically earn a median annual salary of around $40,000 to $50,000, with experienced professionals or those in supervisory roles earning higher. Compensation can vary based on location, experience, and the complexity of accounts managed, and often includes commission or bonuses for successful collections.
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Collections Representative jobs near you
Infographic showing various Collections Representative job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 71% Physical, 1% Hybrid, and 28% Remote job distribution, with an average salary of $39,813 per year, or $19.1 per hour.

Customer Service Representative

Newark, DE • On-site

Active Staffing Services, Inc.
See more jobs at Active Staffing Services, Inc.external

$18/hr

Other

Re-posted 20 days ago

Job description

Job #: 671817 Title: Customer Service Representative Location: Newark, Delaware Salary Range: $15.00/ hour; may increase up to $18.00/hour with prior Collections experience. Position: Customer Service Representative Description:
A family owned and operated financial services business assisting clients in accounts receivable management is looking to grow its Customer Service Associates team and is looking for you!!!
If you have Customer Service experience or if you are looking to start your career in Customer Service, please see duties and requirements below. Training is provided!!!
This fast paced position is full time 40 hours a week and offers the following schedule which varies from week to week.
Days-Monday-Friday 8am-5pm
Nights-12pm-9pm (at least two nights a week)
Every other Saturday from 8am-12pm
There is also a mandatory two week paid training session which must be fully attended. Hours are from 8am-4pm with an hour for lunch.
The job focus daily is to contact specified individuals in an effort to retrieve any and all of our client's accounts receivables.
Essential Functions:

  • 1. Achieve department standards and goals as set by management through continuous efforts to contact clients and collect on debtor accounts.
  • 2. Work minimum number accounts per hour as set forth by management.
  • 3. Set up suitable payment arrangements once contact with debtor has been made, and follow up on payment arrangements.
  • 4. Follow up on all accounts until the account is paid, settled, cured from delinquency, or deemed uncollectible by management.
  • 5. Perform all phases of skip tracing work
  • 6. Keep accurate records and documentation of activity on accounts worked through policies and procedures as set forth by the company.
  • 7. Adhere to and abide by all regulations as set forth by the FDCPA.
  • 8. Any other duties as assigned by General Manager or Section Manager.
Requirements:
Qualifications:
  • .High School degree or equivalent
  • Good oral and written communication skills.
  • . Ability to work well under pressure, to work independently, and to meet deadlines.
  • . Goal oriented and motivated.
  • . Experience in agency or bank recovery preferred, but not necessary.
  • . Telemarketing and/or customer service skills a plus.
  • . Knowledge of the FDCPA, credit bureau reports, and computers helpful.
Requirements:
  • Must be available to attend and complete entire training program.
  • Required to work 40 hours per week. 3. Required to work at least 2 nights per week (until 9:00 pm)

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Job Type: Temp to Hire Post Date: 07/16/2024
If you are an associate that has already registered with Active Staffing Services, please log into your Web Portal to apply for this position.

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