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Collections Representative Jobs in Delaware (NOW HIRING)

SLM

Associate, Recovery

New Castle, DE

$17 - $23.25/hr

Relevant experience in loan recovery or collections may be considered in lieu of a degree. 1-2 years of experience in loan recovery, collections, credit risk management, or a related field

SLM

Associate, Recovery

New Castle, DE

$17 - $23.25/hr

Relevant experience in loan recovery or collections may be considered in lieu of a degree. 1-2 years of experience in loan recovery, collections, credit risk management, or a related field

Nemours

Patient Services Rep II- Becks Woods

Bear, DE · On-site

$16.75 - $21.50/hr

Nemours is seeking a Patient Service Representative II for our Becks Woods, Bear DE location ... Accurately reconcile payment collections at the end of each shift, as per Cash Collections Policy ...

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Collections Representative information

See Delaware salary details

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How much do collections representative jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for collections representative in Delaware is $19.14, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What does a collections representative do?

A Collections Representative is responsible for contacting individuals or businesses to collect overdue payments on accounts. They communicate with customers via phone, email, or mail to negotiate payment plans, resolve disputes, and ensure accounts are brought up to date. Additionally, they may update account records, process payments, and sometimes recommend further action for accounts that remain delinquent. Their role requires strong communication, negotiation skills, and a good understanding of company policies and relevant regulations.

What are the key skills and qualifications needed to thrive as a collections representative, and why are they important?

To thrive as a Collections Representative, you need strong negotiation skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and payment processing systems is commonly required. Excellent communication, patience, and resilience are crucial soft skills for handling difficult conversations and maintaining professionalism. These abilities are vital for ensuring effective debt recovery while preserving positive customer relationships and adhering to compliance standards.

How does a collections representative typically collaborate with other departments to resolve outstanding accounts?

Collections Representatives often work closely with departments such as customer service, sales, and accounting to resolve outstanding balances. For example, they may coordinate with customer service to clarify billing issues or with accounting to verify payment records. Effective communication and teamwork are essential, as these collaborations help ensure accurate information, improve customer satisfaction, and increase the likelihood of successful collections. Being proactive in cross-department communication can also speed up account resolution and enhance overall workflow.

How much do collections representatives make?

Collections representatives typically earn a median annual salary of around $40,000 to $50,000, with experienced professionals or those in supervisory roles earning higher. Compensation can vary based on location, experience, and the complexity of accounts managed, and often includes commission or bonuses for successful collections.
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Collections Representative jobs near you
Infographic showing various Collections Representative job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 71% Physical, 1% Hybrid, and 28% Remote job distribution, with an average salary of $39,813 per year, or $19.1 per hour.

Patient Services Rep II-Primary care

Nemours Children's Hospital Orlando

Newark, DE • On-site

$17.25 - $21.75/hr

Other

Posted 12 days ago

Job description

Patient Service Representative II

Nemours is seeking a Patient Service Representative II for Newark Primary Care office, full time.

Provide service excellence to each patient and family by performing and completing designated business processes associated with an outpatient visit. At each outpatient visit, complete processes in an efficient fashion, ensuring that the patient and family are prepared for their outpatient appointment in a timely fashion. Also, ensure that all demographic and financial information is accurately verified in advance of the patient visit, and monitor the waiting room and work environment to ensure patient safety and high service levels.

Participate in Nemours programs for continuous quality, performance, and service improvement and work with department management to improve the services provided, through a team-based approach.

Essential Responsibilities

  • Greet and communicate with each patient and family at the start of their outpatient visit and at each interaction using AIDET protocol (acknowledge-introduce-inform about duration-explain-thank).
  • Accomplish tasks that are a part of the Nemours' outpatient appointment business functions prior to and at the time of appointment check-in, visit and check-out. Duties may be specific to each outpatient location. All general duties include but are not limited to:
    • Prepare for scheduled patient visits <=48 hours prior to the appointment of each patient using protocol established for each location/service.
    • Make confirmation calls that are not completed by Televox to ensure all visits are in "confirmed" status prior to visit or per Department protocol.
    • Confirm authorization and/or collect referrals for the days' visit. Notify Pre-Registration and Authorization Department of visits scheduled same day, as necessary. Fax hard copy referrals to the PRAG department within 24 hours of receipt.
    • At the time of patient check-in, while maintaining patient confidentiality and all aspects of HIPAA:
  1. Confirm all patient personal demographic information.
  2. Confirm patient identification with two identifiers as approved by Nemours.
  3. Confirm legal guardianship
  4. Confirm referral information for patient visit; if applicable
  5. Prepare, complete and/or collect consents and all other required documents
  6. Scan insurance cards and other important documents
  7. Collect and post co-pays and past due balances
  8. Achieve Registration Accuracy percentage of => 95%
  • Schedule follow up appointments (utilizing iGuide to determine participation, if appropriate)
  • Responsible for MyNemours sign ups and facilitation activations.
  • Throughout shift, regularly communicate with clinical staff in the assigned work area regarding the status of waiting patients, particularly those who have been waiting more than ten minutes and then with waiting patients/families to ensure they have status updates on their appointment.
  • Communicate clinic status to families in the waiting area using the principles of AIDET
  • Contact manager with problem situations or when assessment is that service recovery is necessary.
  • Accurately reconcile payment collections at the end of each shift, as per Cash Collections Policy, and completes End of Day (EOD) Reports including DCRF and LDCRS.
  • Complete assigned work queues daily.
  • Maintain computer and electronic system competency including but not limited to processes for: scheduling, appointment cancellations and order entry for clinical system, use of Iguide, EOD status changes, work queue processing, linking referrals, posting "other" payments, use of scanner device and electronic insurance verifications.
  • Maintain inventory of clerical supplies and ensure the work environment and outpatient waiting room is in an orderly and clean condition to ensure patient safety and security.
  • Complete EOD (End of Day) Report.
  • Other duties that may be assigned by manager/supervisor may include:
    1. Schedule and cover the phones between check-in and check-out duties as necessary or determined by supervisor. This responsibility may include scheduling:
    • incoming calls as an agent for automated call distribution (ACD) services
    • maintaining in-basket regarding clerical functions from Online Scheduling, MyNemours and office communication.
    • recalls
    • patients from waitlist
    • follow-up calls upon discharge from inpatient units
    • clinic cancellations
  • Works collaboratively with clinical team by opening, sorting and routing correspondence, laboratory and imaging results, procedures and consultations to appropriate team member to complete patient communication, as necessary.

    • Position Qualifications

    *High School diploma or equivalent

    Minimum of 3-6 months of job related experience

    *Computer/typing skills required

    *Clerical experience in a physician's office preferred; EPIC experience preferred

    Apply