ZipRecruiter

Log In

1

Collections Representative Jobs in Delaware (NOW HIRING)

AlphaGraphics - US816

Customer Service Representative

Bear, DE · On-site

$15.50 - $21/hr

Retail Customer Service Representative Perks and Benefits: * Competitive Compensation * Flexible Scheduling * Hard work, collaboration, humanity, fun, and laughter * Career path development More than ...

Domino's Pizza

Customer Service Rep

Newark, DE

$15.75 - $21.25/hr

Now Hiring Customer Service Reps! Great things are happening at Domino's Pizza, and we are looking for exceptional people who want to be part of the best pizza delivery company in the world! You will ...

next page

Showing results 1-20

All JobsCollections Representative JobsCollections Representative Jobs in Delaware

Collections Representative information

See Delaware salary details

$11

$19

$27

How much do collections representative jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for collections representative in Delaware is $19.14, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

How does a Collections Representative typically collaborate with other departments to resolve outstanding accounts?

Collections Representatives often work closely with departments such as customer service, sales, and accounting to resolve outstanding balances. For example, they may coordinate with customer service to clarify billing issues or with accounting to verify payment records. Effective communication and teamwork are essential, as these collaborations help ensure accurate information, improve customer satisfaction, and increase the likelihood of successful collections. Being proactive in cross-department communication can also speed up account resolution and enhance overall workflow.

What jobs pay 4000 a week without a degree?

A Collections Representative typically does not earn $4,000 weekly without experience or advanced skills. High-paying roles that can reach this level without a degree include sales positions, certain real estate agents, or specialized trades like commercial plumbing or electrical work, which often require certifications or apprenticeships. These jobs often involve commission, bonuses, or overtime to achieve such earnings.

What does a Collections Representative do?

A Collections Representative is responsible for contacting individuals or businesses to collect overdue payments on accounts. They communicate with customers via phone, email, or mail to negotiate payment plans, resolve disputes, and ensure accounts are brought up to date. Additionally, they may update account records, process payments, and sometimes recommend further action for accounts that remain delinquent. Their role requires strong communication, negotiation skills, and a good understanding of company policies and relevant regulations.

What are the top 3 skills for a collection officer?

A collections representative needs strong communication skills to negotiate with debtors, attention to detail to accurately track accounts, and persistence to follow up on overdue payments. Knowledge of relevant laws and familiarity with collection software are also important for effective performance. These skills help ensure successful debt recovery while maintaining professionalism.

What are the key skills and qualifications needed to thrive as a Collections Representative, and why are they important?

To thrive as a Collections Representative, you need strong negotiation skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and payment processing systems is commonly required. Excellent communication, patience, and resilience are crucial soft skills for handling difficult conversations and maintaining professionalism. These abilities are vital for ensuring effective debt recovery while preserving positive customer relationships and adhering to compliance standards.

What does a collection representative do?

A collections representative is responsible for contacting customers to recover overdue payments, negotiating payment plans, and maintaining accurate records of collection activities. They often use communication skills and may work with collection software to track accounts and ensure compliance with regulations.

What is the highest paying collection job?

The highest paying collections roles are often senior or managerial positions such as Collections Manager or Debt Recovery Director, which can earn six-figure salaries. These roles typically require extensive experience, strong negotiation skills, and knowledge of industry regulations, often supplemented by certifications like Certified Collection Professional (CCP).
More about Collections Representative jobs
What are popular job titles related to Collections Representative jobs in Delaware? For Collections Representative jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Collections Representative jobs in Delaware look for? The top searched job categories for Collections Representative jobs in Delaware are:
What cities in Delaware are hiring for Collections Representative jobs? Cities in Delaware with the most Collections Representative job openings:
What are popular job titles related to Collections Representative jobs in DE? For Collections Representative jobs in DE, the most frequently searched job titles are:
Collections Representative jobs near you
Infographic showing various Collections Representative job openings in Delaware as of July 2026, with employment types broken down into 82% Full Time, 15% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $39,813 per year, or $19.1 per hour.
Temporary Patient Services Rep II-Cardiology

Temporary Patient Services Rep II-Cardiology

Nemours Children's Health

Wilmington, DE • On-site

$17 - $21.50/hr

Full-time

Re-posted 7 days ago

Nemours Children's Health rating

8.1

Company rating: 8.1 out of 10

Based on 86 frontline employees who took The Breakroom Quiz

68th of 886 rated healthcare providers

Job description


Nemours Cardiology in Wilmington, DE is seeking a Temporary PSR II to join our team.
Responsible for organizing and operating the office systems related to appointment scheduling, patient intake including data verification, charge entry and cash collection, statistical tracking office communications, word processing and filing of patient records.
Provide service excellence to each patient and family by performing and completing designated business processes associated with an outpatient visit. At each outpatient visit, complete processes in an efficient fashion, ensuring that the patient and family are prepared for their outpatient appointment in a timely fashion. Also, ensure that all demographic and financial information is accurately verified in advance of the patient visit, and monitor the waiting room and work environment to ensure patient safety and high service levels.
Participate in Nemours programs for continuous quality, performance, and service improvement and work with department management to improve the services provided, through a team-based approach.
Essential Functions:
  1. Greet and communicate with each patient and family at the start of their outpatient visit and at each interaction using AIDET protocol (acknowledge-introduce-inform about duration-explain-thank).
  2. Accomplish tasks that are a part of the Nemours' outpatient appointment business functions prior to and at the time of appointment check-in, visit and check-out. Duties may be specific to each outpatient location. All general duties include butare not limited to:
  • Prepare for scheduled patient visits <=48 hours prior to the appointment of each patient using protocol established for each location/service.
  • Make confirmation calls that are not completed by Televox to ensure all visits are in "confirmed" status prior to visit or per Department protocol.

Confirm authorization and/or collect referrals for the days' visit. Notify Pre-Registration and Authorization Department of visits scheduled same day, as necessary. Fax hard copy referrals to the PRAG department within 24 hours of receipt.
  • At the time of patient check-in, while maintaining patient confidentiality and all aspects of HIPAA,:
    • confirm all patient personal demographic information.
    • confirm patient identification with two identifiers as approved by Nemours.
    • confirm legal guardianship
    • confirm referral information for patient visit; if applicable
    • prepare, complete and/or collect consents and all other required documents
    • scan insurance cards and other important documents
    • collect and post co-pays and past due balances
    • Access, print, distribute price estimate.
    • achieve Registration Accuracy percentage of => 95%
  • Schedule follow up appointments (utilizing iGuide to determine participation, if appropriate)

3.Responsible for MyNemours sign ups and facilitation activations.
4.Throughout shift, regularly communicate with clinical staff in the assigned work area regarding the status of waiting patients, particularly those who have been waiting more than ten minutes and then with waiting patients/families to ensure they have status updates on their appointment.
  • communicate clinic status to families in the waiting area using the principles of AIDET
  • contact manager with problem situations or when assessment is that service recovery is necessary.

5.Accurately reconcile payment collections at the end of each shift, as per Cash Collections Policy, and completes End of Day (EOD) Reports including DCRF and LDCRS.
6.Complete assigned work queues daily.
7.Maintain computer and electronic system competency including but not limited to processes for: scheduling, appointment cancellations and order entry for clinical system, use of Iguide, EOD status changes, work queue processing, linking referrals, posting "other" payments, use of scanner device and electronic insurance verifications.
8.Maintain inventory of clerical supplies and ensure the work environment and outpatient waiting room is in an orderly and clean condition to ensure patient safety and security.
9.Complete EOD (End of Day) Report.
10 Other duties that may be assigned by manager/supervisor may include:
  • Schedule and cover the phones between check-in and check-out duties as necessary or determined by supervisor. This responsibility may include scheduling:
  • incoming calls as an agent for automated call distribution (ACD) services
  • Maintaining in-basket regarding clerical functions from Online Scheduling, MyNemours and office communication.
  • recalls
  • clinic cancellations

11. Works collaboratively with clinical team by opening, sorting and routing correspondence, laboratory and imaging results, procedures and consultations to appropriate team member to complete patient communication, as necessary.
POSITION QUALIFICATIONS
Minimum 1 - 3 years job related experience.
*High School diploma or equivalent
*Computer/typing skills required
About Us
Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children's hospitals - Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida - along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships.
Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive.
Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued.
Learn more at Nemours.org.

What Nemours Children's Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Nemours Children's Health logo

About Nemours Children's Health

Sourced by ZipRecruiter

Nemours Children’s Health, situated in Rockland, Delaware, US, operates within the healthcare industry. The company is a prominent health system offering pediatric care in Delaware, New Jersey, Pennsylvania, and Florida. It was founded in 1936 by Alfred I duPont, philanthropist and industrialist, to improve the health of children. The core values of Nemours include quality, accountability, respect, and teamwork. Its mission is to provide leadership, institutions, and services to restore and foster a healthy tomorrow for children. The non-profit organization is unique in that its primary focus is on patient families, ensuring the highest standards of pediatric care. Notably, Nemours is consistently ranked among the top children's hospitals in the US and has its own renowned research center, the Nemours Biomedical Research.

Industry

Hospitals

Company size

5,001 - 10,000 Employees

Headquarters location

Rockland, DE, US

Year founded

1936

View All Nemours Children's Health Jobs

Apply