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Collections Manager Jobs in Virginia (NOW HIRING)

Carpenter Co.

Collections Specialist

Richmond, VA · On-site

$18.50 - $24.75/hr

Carpenter Co. has an immediate opening for a Collections Specialist at our corporate office in ... Backup credit cards and check by fax processing. * Assist the Credit Manager and Director of Credit ...

Carpenter Co.

Collections Specialist

Richmond, VA · On-site

$18.50 - $24.75/hr

Carpenter Co. has an immediate opening for a Collections Specialist at our corporate office in ... Backup credit cards and check by fax processing. * Assist the Credit Manager and Director of Credit ...

Tulk LLC

Collections SME Mid

Fort Belvoir, VA · On-site

$99K - $135K/yr

Collections SME Mid TULK is a boutique strategic technology and management consulting firm supporting U.S. Federal Government, Defense, Intelligence Community, and National Security customers. Our ...

ZIM

Accounts Collections Specialist

Virginia Beach, VA · On-site

$16 - $21.75/hr

Responsible for payment collections to ensure all past due amounts are collected while preventing ... Provide the Credit and Collection management staff with regular input on all account activity ...

Beacon Credit Union

Collections Department Lead

Lynchburg, VA · On-site

$18 - $24.25/hr

... managing complex accounts involving bankruptcy, loan restructuring, and collateral recovery. This role requires strong analytical skills, sound judgment, and the ability to navigate sensitive ...

C&F Finance

Collections Account Manager

Henrico, VA · On-site

The Account Manager should do this while representing C&F Finance Company in a professional and ... One year of customer service or collections experience in banking, auto collections and special ...

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Collections Manager information

See Virginia salary details

$30.7K

$58.2K

$108.1K

How much do collections manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for collections manager in Virginia is $58,218.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,200.00 and $64,900.00 per year, depending on experience, location, and employer.

How does a collections manager typically collaborate with other departments to improve recovery rates?

A Collections Manager often works closely with teams such as customer service, sales, and finance to streamline the collections process and address payment issues more effectively. By sharing insights on overdue accounts and payment trends, they help these departments identify potential risks earlier and implement proactive solutions. Collaboration can also involve developing payment plans tailored to client needs, resolving disputes, and ensuring all communications align with company policies. This teamwork is essential for maximizing recovery rates while maintaining strong customer relationships.

What are the key skills and qualifications needed to thrive as a collections manager, and why are they important?

To thrive as a Collections Manager, you need expertise in debt recovery strategies, financial analysis, and a background in finance or accounting, often supported by a bachelor’s degree. Familiarity with collections management software, CRM systems, and relevant regulations such as FDCPA is typically expected. Exceptional negotiation, leadership, and conflict-resolution skills help you manage teams and communicate effectively with clients. These abilities ensure effective recovery of outstanding debts while maintaining compliance and positive customer relationships.

What is the role of a collections manager?

A collections manager oversees the process of collecting payments from customers or clients, ensuring accounts are paid on time and managing overdue accounts. They develop strategies to recover debts, maintain customer relationships, and often use collection software or tools to track progress. Strong communication, negotiation skills, and knowledge of relevant laws are essential for this role.
More about Collections Manager jobs

What are the most commonly searched types of Collections jobs in Virginia?

The most popular types of Collections jobs in Virginia are:

What are popular job titles related to Collections Manager jobs in Virginia?

For Collections Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Collections Manager jobs in Virginia look for?

The top searched job categories for Collections Manager jobs in Virginia are:

What cities in Virginia are hiring for Collections Manager jobs?

Cities in Virginia with the most Collections Manager job openings:

Collections Manager jobs near you
Infographic showing various Collections Manager job openings in Virginia as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $58,218 per year, or $28 per hour.

Collections Specialist

Carpenter Co.

Richmond, VA • On-site

$18.50 - $24.75/hr

Full-time

Posted 23 days ago

Carpenter Co. rating

6.7

Company rating: 6.7 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

Do you want to be part of a team that aspires to improve the quality of life for others? Are you interested in efficient manufacturing processes that promote sustainability? Do you feel a sense of accomplishment in a job well done? At Carpenter Co., we challenge our employees to learn from and inspire one another - all levels of the company collaborate, communicate and constantly improve to achieve shared success. If that sounds like an environment in which you will thrive, Carpenter Co. could be a great fit for you!
Carpenter Co. has an immediate opening for a Collections Specialist at our corporate office in Richmond, Virginia. This position will be responsible for performing a variety of routine credit and collection duties in accordance with standard procedures to aid in the collection of delinquent accounts.
Carpenter Co. employees are committed to working hard to ensure production goals are met while maintaining operations excellence. As the successful candidate, you will maintain customer records, utilize collection software, verify data, contact customers and Carpenter Co. personnel, and resolve routine problems.
Your additional responsibilities as the Collections Specialist will include:
  • Contacts customers to arrange for the payment of past due balances and, as necessary, elevating the customer contact to a decision maker with the authority to release funds for payment and documents status of collection efforts for the Furniture division.
  • Follows the collection strategies as determined by the Director of Credit.
  • Responds to telephone inquiries and assists in solving questions related to the status of customer accounts; documents status of collections efforts.
  • Inquiries by telephone and in writing to customer, salespeople, and/or North American Carpenter locations to resolve past due balances.
  • Responds to requests from customer, salespeople, and/or North American Carpenter locations to assist in resolution of past due balances.
  • Resolves collectable chargebacks.
  • Communicates to the Credit Administrator any problem accounts and potential bad debt accounts.
  • Ensures strict confidentiality of customer financial records.
  • Prepares and recommends accounts to place with outside collection agencies.
  • Mail/fax/emails copies of requested invoices, credits, or proof of deliveries to customers.
  • Backup credit cards and check by fax processing.
  • Assist the Credit Manager and Director of Credit with special projects and other duties as needed.
  • Releases orders in a timely manner.

Skills/ Requirements
  • High School Diploma or GED
  • 1+ years of commercial credit and collections experience, preferred
  • Excellent written and oral communication skills to interact professionally with customers and individuals at all levels of the organization
  • Strong attention to detail
  • Experience with MS Word and Excel
  • Strong negotiating experience is preferred
  • Ability to prioritize

Important Notes
Carpenter Co. is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, national origin, or other legally protected characteristic.
Carpenter Co. conducts pre-employment drug testing on all applicants that receive and accept a written offer of employment.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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