About The Role: Collaborating closely with the Spot Sales Team and AR Billing Team, The Collections Associate reports to the Collections Team Lead and/or Collections Manager and is responsible for ensuring their assigned customer accounts remain current and accurately reflect all financial transactions. This position plays a critical role in managing the company's accounts receivable by actively pursuing outstanding customer payments and ensuring the timely collection of all receivables.
Ideal Candidate and Qualifications (Requirements):
Candidates should have an accounting, finance, business management, or similar background. You will be highly detail oriented, possess strong communication and organization skills, and excel in a fast paced, high-volume environment.
Associate's degree required, bachelor's degree preferred
2+ years of previous accounts receivable / collections experience in a fast paced, high-volume position in lieu of a degree
Prior logistics industry experience a plus
Intermediate to advanced computer knowledge required
Must be able to sit at a desk for extended periods
Full time, in office position
Responsibilities:
Generate and distribute SOAs (Statement of Account) reflecting open invoices and balances due to assigned customers on a regular cadence
Utilize customer Transportation Management Systems (TMS) to obtain invoice status updates used to reconcile against internal records
Develop and maintain open lines of communication with assigned customer AP contacts to follow up on past due balances and secure payment commitments
Address customer inquiries and disputes related to outstanding balances, working closely with internal departments as needed to clarify issues and expedite resolution
Investigate and resolve instances related to unapplied cash, ensuring accurate and timely application of funds to the correct invoices
NOTE: This position is on-site M-F at our downtown Indianapolis, IN office
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