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Collections Admin Assistant Jobs (NOW HIRING)

Penske

Collections Administrator

Reading, PA · On-site

The Collection Administrator will be responsible for preparation and mailing of legal documents to ... Assist with cross-functional processes and communication o Asset recovery o Collections agency ...

City of Cudahy, WI

Accounting Admin Asst

Cudahy, WI · On-site

$26.60 - $34.19/hr

Administration of delinquent balance collections related to municipal billings. * Assist with preparation of information and documents to support the annual independent audit. System Management

JDM GOLF LLC

AR and Admin Assistant

Phoenix, AZ · On-site

$24 - $25/hr

Enter Accounts Payable invoices into the accounting system with accuracy and timeliness * Assist ... Ability to follow-up and manage collections conversations. * Exceptional guest service and public ...

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JDM GOLF LLC

AR and Admin Assistant

Phoenix, AZ

$24 - $25/hr

Enter Accounts Payable invoices into the accounting system with accuracy and timeliness * Assist ... Ability to follow-up and manage collections conversations. * Exceptional guest service and public ...

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How much do collections admin assistant jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for collections admin assistant in the United States is $20.03, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $23.08 per hour, depending on experience, location, and employer.

What does a collections admin assistant do?

A Collections Admin Assistant supports the collections department by handling administrative tasks such as processing payments, maintaining records, preparing correspondence, and assisting with communication between clients and collection agents. They help ensure that overdue accounts are managed efficiently and that all documentation is accurate and up-to-date. Their role is crucial in helping organizations recover outstanding debts while providing excellent customer service.

What are the key skills and qualifications needed to thrive as a collections admin assistant, and why are they important?

To thrive as a Collections Admin Assistant, you need strong organizational skills, attention to detail, and a foundational understanding of accounting or finance, often supported by relevant administrative experience or coursework. Familiarity with collections management software, customer relationship management (CRM) systems, and proficiency in Microsoft Office are typically required. Excellent communication, problem-solving abilities, and a professional demeanor help manage sensitive interactions with clients and internal teams. These skills ensure effective debt recovery processes, accuracy in record-keeping, and positive relationships with stakeholders.

What are some common challenges a collections admin assistant faces, and how can they be managed?

Collections Admin Assistants often encounter challenges such as managing a high volume of accounts, prioritizing tasks, and dealing with difficult or unresponsive clients. Staying organized with robust tracking systems and clear communication protocols can help manage workload efficiently. Building strong relationships with both internal teams and clients is essential for resolving issues quickly and maintaining a positive work environment. Regular training on negotiation techniques and updates on compliance regulations can also support success in this role.

What is the difference between Collections Admin Assistant vs Collections Specialist?

AspectCollections Admin AssistantCollections Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer administrative certificationsHigh school diploma; some roles may require certifications in collections or finance
Work EnvironmentOffice setting, administrative support in finance or collections departmentsOffice setting, focused on debt recovery and client communication
Employer & IndustryFinancial institutions, healthcare, retail companiesFinancial services, healthcare, retail, and credit companies
Search & Comparison IntentLooking for administrative roles supporting collections teamsSeeking roles focused on debt collection and account management

The Collections Admin Assistant primarily provides administrative support within collections departments, handling paperwork, data entry, and scheduling. In contrast, the Collections Specialist actively manages debt recovery, communicates with clients, and negotiates payment plans. Both roles are essential in the collections process but differ in responsibilities and focus areas.

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Collections Admin Assistant jobs near you
Infographic showing various Collections Admin Assistant job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 75% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $41,672 per year, or $20 per hour.

Collections Admin Coordinator

Champions First Credit Union

Tallahassee, FL

Full-time

PTO

Re-posted 10 days ago

Job description

Who We Are: We are a rapidly growing $545 million Credit Union spanning across the entire northern region of Florida with branches from Pensacola to Lake City headquartered in the State Capital of Tallahassee. We are committed to building strong communities where our employees and members live and work. We contribute to various charities, support local events, and give back to Florida State University through donations and scholarships. Employee engagement is important to us providing many opportunities to attend training, improve professional development and promote career advancement within the organization. We have a professional, encouraging and supportive culture that values our employees and strive to create a work life balance with a tremendous benefits package to include a variety of insurance products for the employee and dependents and a generous paid time off structure to include sick, vacation, personal, birthday, work anniversary and federal holidays.

General Summary

Primary responsibility is to serve as a liaison between the organization, department, and legal counsel, ensuring that all required timelines are met and all records are accurate so that the Credit Union remains protected in the event of a loss. This role assumes control of most clerical functions for the Collections Department.

Essential Functions

  1. Institute restricts and holds on funds in accounts when notification is received from approved, requested sources such as garnishments, child support enforcement, etc.
  2. Assist the department in preparing for the legal process of filing judgments including preparing checks, filing documents with the legal counsel, documentation preparation, sending copy to third-party collection agency, and filing in proper order. Track all Final Judgments and submit for renewal when required.
  3. Act as a liaison between Attorney, the Collections department, and management serving as the primary contact point.
  4. Serve as liaison with attorneys or agencies in filing legal action against members.
  5. Assist in collecting data for the Collections department or Accounting department to prepare documentation for presentation to the Board of Directors pertaining to the Collections department.
  6. Primary contact during bankruptcy and bankruptcy repossessions acting as liaison between CF CU legal counsel and member’s bankruptcy attorney.
  7. Assist the third-party collection agency in the levy process by preparing the documentation and working to assist in the process by retrieving files or data from the system.
  8. Initiate and maintain IT work orders for re-ages, extensions, and work-out loans until completed satisfactorily.
  9. Balance internal general ledger accounts impacting or originating in the department, when necessary.
  10. Pull charged off negative share accounts and assign them to be called.
  11. Track stipulations and follow up on defaults timely.
  12. Assist with the new hire training process.

NOTE: The list of essential functions is not exhaustive. It may be supplemented as necessary from time to time.

Additional Functions

  1. Clear out E-Oscar system on a regular basis.
  2. Enter charge-off shares/share draft accounts into Chex-systems.
  3. Responsible for updating department logs such as Bankruptcy Log, Account Closings, and Account Restricts.
  4. Assist the members with questions about their account.
  5. Posting payments on credit cards, negative accounts, and delinquent loans.
  6. Work closely with Collections to minimize loss through loans and negative accounts.
  7. Pull together reports and spreadsheets as needed by management.
  8. Calculate and correct payments for error corrections on loan accounts.
  9. Responsible for the process of Debt Protection and CPI claims.
  10. As a back-up to the recovery specialist, attend Small Claims court and complete the mediation process in anticipation of securing a stipulation agreement.
  11. Additional duties as assigned.

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