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Collections Account Manager Jobs (NOW HIRING)

C&F Finance

Collections Account Manager

Henrico, VA · On-site

The Account Manager is primarily responsible for contacting customers regarding past due payments ... One year of customer service or collections experience in banking, auto collections and special ...

C&F Finance

Collections Account Manager

Henrico, VA · On-site

The Account Manager should do this while representing C&F Finance Company in a professional and ... One year of customer service or collections experience in banking, auto collections and special ...

Easton Motors

Collections Account Manager

West Salem, WI · On-site

$21 - $23/hr

We are seeking a compassionate and dedicated Collections Account Manager to join our team. This role is crucial in helping our guests navigate financial challenges while ensuring that they feel heard ...

C&F Finance

Collections Account Manager

Henrico, VA · On-site

The Account Manager should do this while representing C&F Finance Company in a professional and ... One year of customer service or collections experience in banking, auto collections and special ...

Easton Motors

Collections Account Manager

Wausau, WI · On-site

$21 - $23/hr

We are seeking a compassionate and dedicated Collections Account Manager to join our team. This role is crucial in helping our guests navigate financial challenges while ensuring that they feel heard ...

Easton Motors

Collections Account Manager

Milwaukee, WI · On-site

$21 - $23/hr

We are seeking a compassionate and dedicated Collections Account Manager to join our team. This role is crucial in helping our guests navigate financial challenges while ensuring that they feel heard ...

Easton Motors

Collections Account Manager

Portage, WI · On-site

$21 - $23/hr

We are seeking a compassionate and dedicated Collections Account Manager to join our team. This role is crucial in helping our guests navigate financial challenges while ensuring that they feel heard ...

Easton Motors

Collections Account Manager

Green Bay, WI · On-site

$21 - $23/hr

We are seeking a compassionate and dedicated Collections Account Manager to join our team. This role is crucial in helping our guests navigate financial challenges while ensuring that they feel heard ...

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Collections Account Manager information

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$29.5K

$65.8K

$106K

How much do collections account manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for collections account manager in the United States is $65,816.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $78,500.00 per year, depending on experience, location, and employer.

What is a collections account manager?

Collections Account Managers are professionals responsible for overseeing and managing the collection of outstanding debts owed to a company or organization. They communicate with customers to arrange payment plans, negotiate settlements, and ensure timely receipt of payments. In addition, they may supervise a team of collectors, analyze accounts for delinquency, and implement strategies to minimize financial risk. Their role is vital in maintaining cash flow and reducing losses due to unpaid accounts.

What are the key skills and qualifications needed to thrive as a collections account manager?

To thrive as a Collections Account Manager, you need expertise in debt collection practices, negotiation, and a solid understanding of financial regulations, usually supported by experience in finance or a related field. Familiarity with collections management software, CRM systems, and knowledge of FDCPA and other compliance standards are typically required. Strong communication, problem-solving, and conflict resolution skills help build rapport and effectively handle challenging conversations with clients. These competencies are essential to maximize recoveries, maintain regulatory compliance, and uphold positive customer relationships.

How does a collections account manager typically collaborate with other departments to resolve overdue accounts?

Collections Account Managers often work closely with customer service, sales, and finance teams to resolve overdue accounts effectively. They may coordinate with customer service to understand any disputes or issues impacting payment, and partner with sales to maintain positive client relationships while pursuing collections. Regular communication with the finance department helps ensure accurate account records and compliance with company policies. This cross-departmental collaboration helps balance the need for collections with customer retention and operational efficiency.

What is the difference between Collections Account Manager vs Collections Specialist?

AspectCollections Account ManagerCollections Specialist
CredentialsTypically requires experience in collections, sometimes a degree in finance or businessOften requires similar experience or certifications in collections or credit management
Work EnvironmentManages accounts, coordinates with clients, and oversees collection strategiesHandles outbound/inbound calls, contacts delinquent accounts, and follows collection procedures
Employer & Industry UsageUsed in financial services, banking, and credit companiesCommon in similar industries, often as entry to mid-level roles

The Collections Account Manager focuses on overseeing collection processes, managing accounts, and developing strategies, while the Collections Specialist primarily contacts delinquent accounts and performs day-to-day collection activities. Both roles require experience in collections, but the manager role involves more oversight and strategic planning.

Is a collections account manager a stressful job?

A collections account manager often works in a high-pressure environment due to the need to recover overdue payments and meet collection targets. The role requires strong communication skills, attention to detail, and the ability to handle difficult conversations, which can contribute to job stress. However, stress levels vary depending on the workplace and individual resilience.

What does a collections account manager do?

A collections account manager is responsible for managing overdue accounts by contacting customers, negotiating payment plans, and resolving outstanding debts. They often use specialized software to track accounts and ensure compliance with relevant laws and company policies. Strong communication and negotiation skills are essential for success in this role.
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What states have the most Collections Account Manager jobs?

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Collections Account Manager jobs near you
Infographic showing various Collections Account Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $65,816 per year, or $31.6 per hour.

Collections Account Manager

Bad Credit Auto Loans Wisconsin | Wisconsin Used Cars | Easton Motors

Milwaukee, WI • On-site

Full-time

Re-posted 28 days ago

Job description

At Easton Motors, we believe in fostering meaningful connections, both internally and with our guests. We understand that each individual's journey is unique, and we approach every interaction with empathy and respect. As a leading "Buy Here Pay Here" dealership, we are committed to providing exceptional service and support to our guests during every step of their purchasing and ownership process. Our values revolve around integrity, compassion, and collaboration.

We are seeking a compassionate and dedicated Collections Account Manager to join our team. This role is crucial in helping our guests navigate financial challenges while ensuring that they feel heard and supported throughout the process. If you have a heart for service and a talent for problem-solving, we would love to meet you.

POSITION TECHNICAL RESPONSIBILITIES

  • Engage with guests in a respectful and empathetic manner to address outstanding balances and resolve account issues.
  • Provide clear and accurate information regarding account details, payment options, and consequences of non-payment.
  • Work collaboratively with clients to develop feasible payment plans that align with their financial situation.
  • Document all interactions meticulously and follow up as necessary to ensure ongoing communication and resolution.
  • Maintain a high level of professionalism and confidentiality at all times.
  • Identify and escalate any complex or sensitive issues to the appropriate department for further support.
  • Answer calls promptly and courteously.
  • Handle guests coming in to make payments and discuss their account and escalate the guest appropriately.
  • Assists with guest disputes accurately and in a timely manner.
  • Posts payments mailed or reported from the guest.
  • Conducts correspondence daily that might include following insurance information, guest disputes, special requests from guests, etc.
  • Generate and distribute reports to team members and guests as needed.
  • Care for miscellaneous issues that arrive and pertain to the legal department.
  • Maintain a clean and safe work environment.
  • Provide training and development for Assistant Account Collections Specialists.
  • Manage multiple delinquent accounts for debt collection efforts.
  • Provide recommendations on how to recover outstanding payments.
  • Negotiate payoff deadlines and payment plans.
  • Handle questions and guest complaints.
  • Investigate and resolve discrepancies in payments or accounts.
  • Other duties as assigned.

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