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Collections Account Manager Jobs (NOW HIRING)

PrideStaff

Collections Specialist

Irving, TX · On-site

$22 - $24/hr

Collections Account Manager Location: Irving, TX (100% Onsite) Position Type: Temp-to-Hire Compensation: $22.00 - $24.00 / hour Our client in Irving is looking for a Collector to join their team on a ...

Turn2Partners

Collections Specialist

Mclean, VA · On-site

$18.75 - $25.25/hr

The Collections Specialist will work closely with leadership and a small account resolution team to help manage account follow-up, documentation, and customer communication. This position plays an ...

Meriton

Collections Specialist

Brea, CA · On-site

$75K - $80K/yr

Senior Accounts Receivable Manager FLSA Status: Exempt Location (Onsite): Brea, CA Compensation: $75,000-80,000 Summary: The Collections Specialist is a proactive and detail-oriented professional ...

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Collections Account Manager information

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$29.5K

$65.8K

$106K

How much do collections account manager jobs pay per year?

As of Jul 10, 2026, the average yearly pay for collections account manager in the United States is $65,816.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $78,500.00 per year, depending on experience, location, and employer.

What is the difference between Collections Account Manager vs Collections Specialist?

AspectCollections Account ManagerCollections Specialist
CredentialsTypically requires experience in collections, sometimes a degree in finance or businessOften requires similar experience or certifications in collections or credit management
Work EnvironmentManages accounts, coordinates with clients, and oversees collection strategiesHandles outbound/inbound calls, contacts delinquent accounts, and follows collection procedures
Employer & Industry UsageUsed in financial services, banking, and credit companiesCommon in similar industries, often as entry to mid-level roles

The Collections Account Manager focuses on overseeing collection processes, managing accounts, and developing strategies, while the Collections Specialist primarily contacts delinquent accounts and performs day-to-day collection activities. Both roles require experience in collections, but the manager role involves more oversight and strategic planning.

What are the key skills and qualifications needed to thrive as a Collections Account Manager, and why are they important?

To thrive as a Collections Account Manager, you need expertise in debt collection practices, negotiation, and a solid understanding of financial regulations, usually supported by experience in finance or a related field. Familiarity with collections management software, CRM systems, and knowledge of FDCPA and other compliance standards are typically required. Strong communication, problem-solving, and conflict resolution skills help build rapport and effectively handle challenging conversations with clients. These competencies are essential to maximize recoveries, maintain regulatory compliance, and uphold positive customer relationships.

What are Collections Account Managers?

Collections Account Managers are professionals responsible for overseeing and managing the collection of outstanding debts owed to a company or organization. They communicate with customers to arrange payment plans, negotiate settlements, and ensure timely receipt of payments. In addition, they may supervise a team of collectors, analyze accounts for delinquency, and implement strategies to minimize financial risk. Their role is vital in maintaining cash flow and reducing losses due to unpaid accounts.

How does a Collections Account Manager typically collaborate with other departments to resolve overdue accounts?

Collections Account Managers often work closely with customer service, sales, and finance teams to resolve overdue accounts effectively. They may coordinate with customer service to understand any disputes or issues impacting payment, and partner with sales to maintain positive client relationships while pursuing collections. Regular communication with the finance department helps ensure accurate account records and compliance with company policies. This cross-departmental collaboration helps balance the need for collections with customer retention and operational efficiency.
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Collections Account Manager jobs near you
Infographic showing various Collections Account Manager job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $65,816 per year, or $31.6 per hour.
WCC Collections Account Representative

WCC Collections Account Representative

The Hankey Group

Las Vegas, NV • On-site

$17.28/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Job description

WCC Title Loans - Early to Mid Stage Collections
Las Vegas, NV| On-site

Why WCC?
  •  Base Pay:
    •  $17.28 per hour plus bonus potential of up to $3,000 monthly based on individual and team performance.
  • *Incentive:
    • If the department exceeds its goal, eligible agents in the bonus range will receive a "kicker" ranging from $100.00 to $750.00, based on goal achievement.
    • * All agent incentive opportunities may vary monthly, and are not guaranteed, and are subject to change.
    What You’ll Do:

    As a Collections Representative, you’ll play an important role in helping customers get back on track with their accounts while supporting Wilshire Consumer’s success. You’ll use technology, communication, and problem-solving skills to assist customers who are 31+ days past due and help prevent loan losses through smart, compassionate collection efforts.

    • Handle inbound and outbound calls — providing friendly, professional support and following company policies and procedures.
    • Reach out to customers to set up payments or create plans to resolve past-due accounts.
    • Negotiate fair payment solutions while meeting performance and productivity goals.
    • Keep detailed and accurate notes on all customer interactions and account actions.
    • Listen actively and communicate clearly with customers, teammates, and management to resolve concerns and ensure a positive experience.
    • Use skip-tracing tools to locate customers or collateral when needed.
    • Review accounts for repossession when necessary, following company guidelines and mitigating factors.
    • Work toward department goals by helping reduce delinquency rates and maintaining quality and compliance standards.
    • Manage a high volume of calls in a fast-paced, supportive team environment.
    • Protect confidential information related to customers, accounts, and company operations.

    What We’re Looking For:

    • Strong communication and negotiation skills with a professional phone presence.
    • Flexible schedule — open to working overtime and weekends when needed.
    • Able to multitask and stay organized in a fast-paced environment.
    • Understanding of collection laws, including the Fair Debt Collection Practices Act (FDCPA).
    • Proficient with computers — comfortable with data entry, web-based applications, and Microsoft Excel & Outlook.
    • Excellent telephone etiquette and ability to connect with customers respectfully.
    • Team player with a positive attitude and dependable work ethic.
    • At least one year of consumer collections experience in a high call-volume, auto-dialer environment.
    • Knowledge of collections and repossession processes — auto collection experience preferred.
    • High school diploma or equivalent required.

    FULL-TIME BENEFITS

    • Medical, Dental, and Vision benefits 
    • Life Insurance and Long-term disability plans 
    • Flexible Spending Account 
    • 401K matching 
    • Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching 
    • Wellness Programs 
    • Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only) 
    • Career Path Opportunities 
    • Discounts on Parks, Museums, Movie Tickets, and Attractions 
    • Annual Flu Shot
    • Paid Vacations Days 
    • Paid Sick days 
    • Paid holidays 
    • HGym (available in our Los Angeles, CA & Dallas,TX office) 
    • Rental Car Discounts, Dell Member Purchase Program 
    • UKG Wallet 

    ABOUT US

    Westlake Financial is the largest privately held auto finance company in the United States with demonstrated growth year over year. We continue to expand our teams and diversify our business model. This leads to cementing us as a leader in the automotive lending industry.  

    Westlake continues to grow its market share within the Auto Industry with assets in excess of 22B.  We have business relationships in all 50 states, including Puerto Rico.  We are looking to acquire talented individuals as we expand our market share.  Westlake Financial believes in PEOPLE with the PURPOSE and PASSION to assist our more than 22,000 dealer partners throughout North America. 

    ACKNOWLEDGMENTS

    We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.

    #Collections #Collector #DebtCollection #DebtCollector #Debt

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