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Collections Account Manager Jobs (NOW HIRING)

AT and T

Manager-Credit/Collections

Orlando, FL · On-site

Monitor customer accounts for changes in payment behavior, delinquency trends, and financial risk. Collections Management * Oversee collection activities to support timely recovery of outstanding ...

AT&T

Manager-Credit/Collections

Orlando, FL

Monitor customer accounts for changes in payment behavior, delinquency trends, and financial risk. Collections Management * Oversee collection activities to support timely recovery of outstanding ...

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$29.5K

$65.8K

$106K

How much do collections account manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for collections account manager in the United States is $65,816.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $78,500.00 per year, depending on experience, location, and employer.

What is a collections account manager?

Collections Account Managers are professionals responsible for overseeing and managing the collection of outstanding debts owed to a company or organization. They communicate with customers to arrange payment plans, negotiate settlements, and ensure timely receipt of payments. In addition, they may supervise a team of collectors, analyze accounts for delinquency, and implement strategies to minimize financial risk. Their role is vital in maintaining cash flow and reducing losses due to unpaid accounts.

What are the key skills and qualifications needed to thrive as a collections account manager?

To thrive as a Collections Account Manager, you need expertise in debt collection practices, negotiation, and a solid understanding of financial regulations, usually supported by experience in finance or a related field. Familiarity with collections management software, CRM systems, and knowledge of FDCPA and other compliance standards are typically required. Strong communication, problem-solving, and conflict resolution skills help build rapport and effectively handle challenging conversations with clients. These competencies are essential to maximize recoveries, maintain regulatory compliance, and uphold positive customer relationships.

How does a collections account manager typically collaborate with other departments to resolve overdue accounts?

Collections Account Managers often work closely with customer service, sales, and finance teams to resolve overdue accounts effectively. They may coordinate with customer service to understand any disputes or issues impacting payment, and partner with sales to maintain positive client relationships while pursuing collections. Regular communication with the finance department helps ensure accurate account records and compliance with company policies. This cross-departmental collaboration helps balance the need for collections with customer retention and operational efficiency.

What is the difference between Collections Account Manager vs Collections Specialist?

AspectCollections Account ManagerCollections Specialist
CredentialsTypically requires experience in collections, sometimes a degree in finance or businessOften requires similar experience or certifications in collections or credit management
Work EnvironmentManages accounts, coordinates with clients, and oversees collection strategiesHandles outbound/inbound calls, contacts delinquent accounts, and follows collection procedures
Employer & Industry UsageUsed in financial services, banking, and credit companiesCommon in similar industries, often as entry to mid-level roles

The Collections Account Manager focuses on overseeing collection processes, managing accounts, and developing strategies, while the Collections Specialist primarily contacts delinquent accounts and performs day-to-day collection activities. Both roles require experience in collections, but the manager role involves more oversight and strategic planning.

Is a collections account manager a stressful job?

A collections account manager often works in a high-pressure environment due to the need to recover overdue payments and meet collection targets. The role requires strong communication skills, attention to detail, and the ability to handle difficult conversations, which can contribute to job stress. However, stress levels vary depending on the workplace and individual resilience.

What does a collections account manager do?

A collections account manager is responsible for managing overdue accounts by contacting customers, negotiating payment plans, and resolving outstanding debts. They often use specialized software to track accounts and ensure compliance with relevant laws and company policies. Strong communication and negotiation skills are essential for success in this role.
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Collections Account Manager jobs near you
Infographic showing various Collections Account Manager job openings in the United States as of September 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $65,816 per year, or $31.6 per hour.

Funding & Collection Account Manager

Los Angeles, CA • On-site

Mintex Technology
See more jobs at Mintex Technologyexternal

Full-time

Re-posted 21 days ago

Job description

Funding & Collections Account Manager
 Location: Los Angeles, CA
 Employment Type: Full-Time, On-Site
About the Company
We are a dynamic and fast-growing financial services firm specializing in Merchant Cash Advance (MCA) solutions. Our mission is to support small and medium-sized businesses by offering flexible funding options. We're seeking a driven, detail-oriented Funding & Collections Account Manager to join our team and take ownership of daily funding operations, portfolio collections, and legal coordination.
Role Overview
As the Funding & Collections Account Manager, you will be a central part of the operations team—responsible for ensuring smooth and compliant funding, executing soft collections, maintaining merchant account data, and collaborating with legal partners for escalated cases. This position requires a strong understanding of MCA structures, high attention to detail, and effective communication skills.
Key Responsibilities
Funding Operations
  • Coordinate daily funding calls with underwriting, sales, and funding teams
  • Scrub and validate merchant applications, ensuring completeness and compliance
  • Enter and manage merchant data within CRM systems accurately
  • Assist in document preparation and file management pre- and post-funding
Collections & Recovery
  • Conduct soft collections: professionally communicate with merchants about payment delays, NSFs, or skipped payments
  • Track and manage ACH activity; identify chargebacks, anomalies, and risk trends
  • Update merchant payment statuses and maintain comprehensive account records
  • Apply appropriate recovery strategies based on MCA paper types (A–D tiers)
⚖️ Legal Coordination
  • Accurately identify and escalate uncollectable files to legal or third-party collection agencies
  • Support the legal process by preparing documents, case notes, and communication logs
  • Understand and navigate state-specific collection laws and litigation protocols
Reporting & Compliance
  • Generate and submit weekly internal reports on collections activity and legal progress
  • Ensure all activity is in compliance with internal standards and relevant regulations (e.g., FDCPA-adjacent practices)
  • Assist in refining internal workflows and policies for collection and funding operations
Team & Merchant Support
  • Act as a point of contact for merchants regarding payment plans, balances, and account questions
  • Identify opportunities for account settlement, renewal, or restructuring
  • Support onboarding and training of new team members in collections and account management processes
  • Provide actionable insights into merchant behavior and delinquency trends
Qualifications
  • Bachelor’s degree in Business Administration, Finance, Legal Studies, or related field
  • 1–3+ years of experience in MCA, financial services, collections, or legal administration
  • Strong knowledge of MCA structures, funding processes, and risk tiers
  • Familiarity with collections best practices and state-specific recovery laws
  • Excellent organizational, communication, and multitasking skills
  • Proficiency with CRM tools, Excel, and payment tracking platforms is a plus
  • Ability to thrive in a high-volume, fast-paced environment