Credit & Collections Specialist
$55K - $65K/hr
Key Responsibilities Collections & Account Management ... Manage a portfolio of customer accounts to ensure timely payment. * Contact customers to follow up ...
Credit & Collections Specialist
$55K - $65K/hr
Key Responsibilities Collections & Account Management ... Manage a portfolio of customer accounts to ensure timely payment. * Contact customers to follow up ...
Key Responsibilities Collections & Account Management ... Manage a portfolio of customer accounts to ensure timely payment. * Contact customers to follow up ...
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Key Responsibilities Collections & Account Management ... Manage a portfolio of customer accounts to ensure timely payment. * Contact customers to follow up ...
Account Manager
Oshawa, ON · On-site
Creates new customer accounts and follows up on collections in conjunction with A/R team. * Coordinates with Customer Service/Inside Sale Representatives and Branch management to keep account ...
Account Manager
Oshawa, ON · On-site
Creates new customer accounts and follows up on collections in conjunction with A/R team. * Coordinates with Customer Service/Inside Sale Representatives and Branch management to keep account ...
CA$65K - CA$77K/yr
Resolve billing, invoicing, and collections inquiries across the portfolio to ensure smooth revenue ... Enterprise Account Management: 5+ years of experience managing national, enterprise-level accounts ...
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CA$65K - CA$77K/yr
Resolve billing, invoicing, and collections inquiries across the portfolio to ensure smooth revenue ... Enterprise Account Management: 5+ years of experience managing national, enterprise-level accounts ...
Bilingual Collections Agent
Barrie, ON · On-site
CA$40K/yr
The Collections Agent is responsible for engaging with customers over the phone to support and ... Manage late-stage delinquent accounts by assessing customer situations and negotiating payment ...
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Bilingual Collections Agent
Barrie, ON · On-site
CA$40K/yr
The Collections Agent is responsible for engaging with customers over the phone to support and ... Manage late-stage delinquent accounts by assessing customer situations and negotiating payment ...
Bilingual Collections Agent
Barrie, ON · On-site +1
CA$40K/yr
The Collections Agent is responsible for engaging with customers over the phone to support and ... Manage late-stage delinquent accounts by assessing customer situations and negotiating payment ...
Bilingual Collections Agent
Barrie, ON · On-site +1
CA$40K/yr
The Collections Agent is responsible for engaging with customers over the phone to support and ... Manage late-stage delinquent accounts by assessing customer situations and negotiating payment ...
Collections Specialist
Richmond Hill, ON · On-site
CA$53K - CA$79K/yr
YOUR IMPACT Reporting to the Manager, Collections, the Collection Specialist brings their solid experience in global collections to deliver on collection targets and accounts receivable targets. The ...
Collections Specialist
Richmond Hill, ON · On-site
CA$53K - CA$79K/yr
YOUR IMPACT Reporting to the Manager, Collections, the Collection Specialist brings their solid experience in global collections to deliver on collection targets and accounts receivable targets. The ...
Billing & Collections Specialist
Oakville, ON · Remote
CA$80K - CA$90K/yr
Berkeley Payment Billing & Collections Manager Location: Toronto (Remote) Reports To: Director ... Own the accounts receivable aging schedule and the collections follow-up cadence. * Design and run ...
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Billing & Collections Specialist
Oakville, ON · Remote
CA$80K - CA$90K/yr
Berkeley Payment Billing & Collections Manager Location: Toronto (Remote) Reports To: Director ... Own the accounts receivable aging schedule and the collections follow-up cadence. * Design and run ...
The Role As a Manager, Treasury and Collections at a Private Equity backed (PE-backed) SaaS ... Monitor accounts receivable aging and implement initiatives to improve collection effectiveness.
The Role As a Manager, Treasury and Collections at a Private Equity backed (PE-backed) SaaS ... Monitor accounts receivable aging and implement initiatives to improve collection effectiveness.
Collections Representative
Pickering, ON · On-site
CA$20/hr
A day in the life of a Collections Representative: * Demonstrate compassion and empathy for ... Support operations by managing customer accounts and collection activities on delinquent/past due ...
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Collections Representative
Pickering, ON · On-site
CA$20/hr
A day in the life of a Collections Representative: * Demonstrate compassion and empathy for ... Support operations by managing customer accounts and collection activities on delinquent/past due ...
Bilingual Collections Officer
Toronto, ON · On-site
... in collections within the working capital space, particularly in dealing with customers of prime ... and A/R reports, maintaining detailed customer file notes, and efficiently managing follow-up ...
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Bilingual Collections Officer
Toronto, ON · On-site
... in collections within the working capital space, particularly in dealing with customers of prime ... and A/R reports, maintaining detailed customer file notes, and efficiently managing follow-up ...
Bilingual Collections Officer
Toronto, ON · On-site
... in collections within the working capital space, particularly in dealing with customers of prime ... and A/R reports, maintaining detailed customer file notes, and efficiently managing follow-up ...
Bilingual Collections Officer
Toronto, ON · On-site
... in collections within the working capital space, particularly in dealing with customers of prime ... and A/R reports, maintaining detailed customer file notes, and efficiently managing follow-up ...
Credit & Collections Analyst
Toronto, ON · Hybrid
CA$60K - CA$65K/yr
... managing customer accounts receivable. The Credit & Collections Analyst should be able to understand and translate large amounts of financial information, negotiate tactfully, and persistently ...
Credit & Collections Analyst
Toronto, ON · Hybrid
CA$60K - CA$65K/yr
... managing customer accounts receivable. The Credit & Collections Analyst should be able to understand and translate large amounts of financial information, negotiate tactfully, and persistently ...
Forward correctly completed invoices to accounts payable to issue payment and to internal ... management * Accountable for reducing delinquency in their assigned region and queue. Must ...
Forward correctly completed invoices to accounts payable to issue payment and to internal ... management * Accountable for reducing delinquency in their assigned region and queue. Must ...
Bilingual Credit & Collections Analyst - Canada
Scarborough, ON · Hybrid
CA$58K - CA$68K/yr
Working with the Credit Manager and the Credit team, the Credit & Collections Analyst will be responsible for managing our credit risk, collection activities, and overall accounts receivable program.
Bilingual Credit & Collections Analyst - Canada
Scarborough, ON · Hybrid
CA$58K - CA$68K/yr
Working with the Credit Manager and the Credit team, the Credit & Collections Analyst will be responsible for managing our credit risk, collection activities, and overall accounts receivable program.
Own the AR portfolio end to end, including invoicing, collections, disputes, account follow-up, escalation, cash application, and accurate account notes. * Actively manage AR aging and collection ...
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Own the AR portfolio end to end, including invoicing, collections, disputes, account follow-up, escalation, cash application, and accurate account notes. * Actively manage AR aging and collection ...
Collections Representative
Pickering, ON · On-site
$20/hr
A day in the life of a Collections Representative: * Demonstratecompassionandempathy for our ... Support operationsby managing customer accounts and collection activities on delinquent/past due ...
Collections Representative
Pickering, ON · On-site
$20/hr
A day in the life of a Collections Representative: * Demonstratecompassionandempathy for our ... Support operationsby managing customer accounts and collection activities on delinquent/past due ...
Accounts Receivable Collections Analyst (Bilingual) (2026-8763)
Ottawa, ON · On-site
CA$50K - CA$55K/yr
Manage a customer portfolio - Lead day‑to‑day collections for moderate to high‑profile accounts in English and French, ensuring payments align with Grand & Toy terms. * Resolve account issues ...
Quick apply
Accounts Receivable Collections Analyst (Bilingual) (2026-8763)
Ottawa, ON · On-site
CA$50K - CA$55K/yr
Manage a customer portfolio - Lead day‑to‑day collections for moderate to high‑profile accounts in English and French, ensuring payments align with Grand & Toy terms. * Resolve account issues ...
Accounts Receivable Collections Analyst (Bilingual) (2026-8729)
Vaughan, ON · On-site
CA$50K - CA$55K/yr
Manage a customer portfolio - Lead day‑to‑day collections for moderate to high‑profile accounts in English and French, ensuring payments align with Grand & Toy terms. * Resolve account issues ...
Quick apply
Accounts Receivable Collections Analyst (Bilingual) (2026-8729)
Vaughan, ON · On-site
CA$50K - CA$55K/yr
Manage a customer portfolio - Lead day‑to‑day collections for moderate to high‑profile accounts in English and French, ensuring payments align with Grand & Toy terms. * Resolve account issues ...
Collections Analyst II
Toronto, ON · On-site
... accounts. The ideal candidate brings professional-level Portuguese fluency and the ability to ... Manage a small business portfolio, monitoring AR aging in accordance with Invoice Life Cycle ...
Quick apply
Collections Analyst II
Toronto, ON · On-site
... accounts. The ideal candidate brings professional-level Portuguese fluency and the ability to ... Manage a small business portfolio, monitoring AR aging in accordance with Invoice Life Cycle ...
Collections Account Manager information
What is a collections account manager?
Collections Account Managers are professionals responsible for overseeing and managing the collection of outstanding debts owed to a company or organization. They communicate with customers to arrange payment plans, negotiate settlements, and ensure timely receipt of payments. In addition, they may supervise a team of collectors, analyze accounts for delinquency, and implement strategies to minimize financial risk. Their role is vital in maintaining cash flow and reducing losses due to unpaid accounts.
What are the key skills and qualifications needed to thrive as a collections account manager?
To thrive as a Collections Account Manager, you need expertise in debt collection practices, negotiation, and a solid understanding of financial regulations, usually supported by experience in finance or a related field. Familiarity with collections management software, CRM systems, and knowledge of FDCPA and other compliance standards are typically required. Strong communication, problem-solving, and conflict resolution skills help build rapport and effectively handle challenging conversations with clients. These competencies are essential to maximize recoveries, maintain regulatory compliance, and uphold positive customer relationships.
How does a collections account manager typically collaborate with other departments to resolve overdue accounts?
Collections Account Managers often work closely with customer service, sales, and finance teams to resolve overdue accounts effectively. They may coordinate with customer service to understand any disputes or issues impacting payment, and partner with sales to maintain positive client relationships while pursuing collections. Regular communication with the finance department helps ensure accurate account records and compliance with company policies. This cross-departmental collaboration helps balance the need for collections with customer retention and operational efficiency.
What is the difference between Collections Account Manager vs Collections Specialist?
| Aspect | Collections Account Manager | Collections Specialist |
|---|---|---|
| Credentials | Typically requires experience in collections, sometimes a degree in finance or business | Often requires similar experience or certifications in collections or credit management |
| Work Environment | Manages accounts, coordinates with clients, and oversees collection strategies | Handles outbound/inbound calls, contacts delinquent accounts, and follows collection procedures |
| Employer & Industry Usage | Used in financial services, banking, and credit companies | Common in similar industries, often as entry to mid-level roles |
The Collections Account Manager focuses on overseeing collection processes, managing accounts, and developing strategies, while the Collections Specialist primarily contacts delinquent accounts and performs day-to-day collection activities. Both roles require experience in collections, but the manager role involves more oversight and strategic planning.
Is a collections account manager a stressful job?
A collections account manager often works in a high-pressure environment due to the need to recover overdue payments and meet collection targets. The role requires strong communication skills, attention to detail, and the ability to handle difficult conversations, which can contribute to job stress. However, stress levels vary depending on the workplace and individual resilience.
What does a collections account manager do?
A collections account manager is responsible for managing overdue accounts by contacting customers, negotiating payment plans, and resolving outstanding debts. They often use specialized software to track accounts and ensure compliance with relevant laws and company policies. Strong communication and negotiation skills are essential for success in this role.
What are popular job titles related to Collections Account Manager jobs in Ontario?
For Collections Account Manager jobs in Ontario, the most frequently searched job titles are:
What job categories do people searching Collections Account Manager jobs in Ontario look for?
The top searched job categories for Collections Account Manager jobs in Ontario are:
What cities in Ontario are hiring for Collections Account Manager jobs?
Cities in Ontario with the most Collections Account Manager job openings:
Credit & Collections Specialist
Burlington, ON
Bunzl •
Food and Drink Manufacturing • 10K+ employees10,000+ employees
6.6
Based on 65 frontline employees who took The Breakroom Quiz
271st of 366 rated logistics
Paid breaks
Respectful managers
Uninterrupted breaks
$55K - $65K/hr
Full-time
Re-posted 13 days ago
Job description
The Credit & Collections Specialist supports the company’s financial health by managing customer accounts, collecting payments, and helping resolve billing or credit-related issues. This role works closely with customers and internal teams to ensure accounts are managed fairly, accurately, and in line with company policy.
Success in this role comes from strong communication, organization, and a customer-focused mindset, along with meeting key performance targets such as DSO and past-due balances.
Key Responsibilities
Collections & Account Management
- Manage a portfolio of customer accounts to ensure timely payment.
- Contact customers to follow up on overdue balances and resolve payment issues.
- Maintain accurate notes and documentation of collection activity in Sidetrade.
- Review payment history and account activity to guide collection efforts.
- Provide regular portfolio updates and reporting to management.
Dispute Resolution & Credit Support
- Investigate and help resolve invoice disputes and deductions.
- Reconcile customer accounts and request appropriate adjustments when needed.
- Review credit limits and recommend updates based on customer history and risk.
- Escalate accounts to legal or third-party collections when necessary.
Order Release & Internal Collaboration
- Review and release blocked orders while managing credit risk.
- Work closely with Sales, Customer Service, and other internal teams to resolve issues related to orders, deliveries, or billing.
- Support smooth order processing by setting appropriate credit parameters.
Customer & Team Collaboration
- Build positive working relationships with both internal teams and external customers.
- Communicate professionally and clearly at all times.
- Contribute proactively to team and company goals.
Qualifications & Skills
- 3 – 5 years of experience in a similar credit, collections, or AR role (B2B preferred).
- Strong communication and organizational skills.
- Comfortable working with Excel and Office 365 (intermediate level).
- Bilingual English/French is an asset.
- Experience with AS400, Sidetrade, or customer payment portals (e.g., Ariba, Retail Link) is an asset.
Bunzl Canada Inc. (bunzlcanada.ca) provides the food and retail packaging, cleaning and hygiene products and equipment, safety and industrial supplies which keep over 58,000 Canadian businesses running optimally, every day. We bring our customers the advantage of global sourcing, product innovation and national scale combined with responsive local service and deep category expertise. Bunzl Canada is a certified Great Place to Work®. We are committed to creating an inclusive, equitable and positive working environment for all employees so that they experience a strong sense of belonging, while developing individually and professionally. Bunzl Canada is an operating company of Bunzl plc (BNZL.L), a FTSE100 company listed on the London Stock Exchange. With 27,000 employees in over 30 countries, our global presence spans the Americas, Europe, Asia Pacific, and the UK and Ireland. At Bunzl, you’ll find Unlimited Potential… Your Career - - Our Future!
Bunzl Canada has a tradition of commitment to equal employment opportunity. It is our established policy to attract and retain the best qualified people without regard to race, colour, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.
About Bunzl
Sourced by ZipRecruiter
Industry
Food and drink manufacturing
Company size
10,000+ Employees
Headquarters location
London, England, UK
