ZipRecruiter

Log In

1

Collections Account Manager Jobs (NOW HIRING)

360care

Collections Account Representative

Louisville, KY · On-site

$16.25 - $21.25/hr

Complete weekly and monthly reports to the manager on all accounts over 60 days. * Organize and prioritize collections according to the severity of delinquency. * Utilize phone, computer, and mail to ...

360care

Collections Account Representative

Louisville, KY · On-site

$16.25 - $21.25/hr

Complete weekly and monthly reports to the manager on all accounts over 60 days. * Organize and prioritize collections according to the severity of delinquency. * Utilize phone, computer, and mail to ...

Robert Half

Collections Specialist

Richardson, TX · On-site

$24.70 - $28.60/hr

... collections, account management, billing, or a related financial services role. • Bilingual ... fluency in Spanish and English with the ability to communicate effectively with a diverse customer ...

next page

Showing results 1-20

People also search for

All JobsCollections Account Manager Jobs

Collections Account Manager information

See salary details

$29.5K

$65.8K

$106K

How much do collections account manager jobs pay per year?

As of May 29, 2026, the average yearly pay for collections account manager in the United States is $65,816.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $78,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Collections Account Manager, and why are they important?

To thrive as a Collections Account Manager, you need expertise in debt collection practices, negotiation, and a solid understanding of financial regulations, usually supported by experience in finance or a related field. Familiarity with collections management software, CRM systems, and knowledge of FDCPA and other compliance standards are typically required. Strong communication, problem-solving, and conflict resolution skills help build rapport and effectively handle challenging conversations with clients. These competencies are essential to maximize recoveries, maintain regulatory compliance, and uphold positive customer relationships.

How does a Collections Account Manager typically collaborate with other departments to resolve overdue accounts?

Collections Account Managers often work closely with customer service, sales, and finance teams to resolve overdue accounts effectively. They may coordinate with customer service to understand any disputes or issues impacting payment, and partner with sales to maintain positive client relationships while pursuing collections. Regular communication with the finance department helps ensure accurate account records and compliance with company policies. This cross-departmental collaboration helps balance the need for collections with customer retention and operational efficiency.

What are Collections Account Managers?

Collections Account Managers are professionals responsible for overseeing and managing the collection of outstanding debts owed to a company or organization. They communicate with customers to arrange payment plans, negotiate settlements, and ensure timely receipt of payments. In addition, they may supervise a team of collectors, analyze accounts for delinquency, and implement strategies to minimize financial risk. Their role is vital in maintaining cash flow and reducing losses due to unpaid accounts.

What is the difference between Collections Account Manager vs Collections Specialist?

AspectCollections Account ManagerCollections Specialist
CredentialsTypically requires experience in collections, sometimes a degree in finance or businessOften requires similar experience or certifications in collections or credit management
Work EnvironmentManages accounts, coordinates with clients, and oversees collection strategiesHandles outbound/inbound calls, contacts delinquent accounts, and follows collection procedures
Employer & Industry UsageUsed in financial services, banking, and credit companiesCommon in similar industries, often as entry to mid-level roles

The Collections Account Manager focuses on overseeing collection processes, managing accounts, and developing strategies, while the Collections Specialist primarily contacts delinquent accounts and performs day-to-day collection activities. Both roles require experience in collections, but the manager role involves more oversight and strategic planning.

More about Collections Account Manager jobs
What cities are hiring for Collections Account Manager jobs? Cities with the most Collections Account Manager job openings:
What states have the most Collections Account Manager jobs? States with the most job openings for Collections Account Manager jobs include:
What job categories do people searching Collections Account Manager jobs look for? The top searched job categories for Collections Account Manager jobs are:
Collections Account Manager jobs near you
Infographic showing various Collections Account Manager job openings in the United States as of May 2026, with employment types broken down into 15% Full Time, 76% Part Time, 3% Temporary, and 6% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $65,816 per year, or $31.6 per hour.
Collections Account Representative

Collections Account Representative

360care

Louisville, KY • On-site

$16.25 - $21.25/hr

Other

Posted 12 days ago

Job description

Overview

This position is responsible for enrolling, billing, and administering Special Care Insurance Policies (SCIP) as well as ensuring timely collections on premiums for individuals.

Responsibilities
  • Collect payments on past due bills to meet departmental goals.
  • Accountable for reducing delinquency for assigned accounts.
  • Use good judgement to enlist the efforts of account reps, sales, and senior management when necessary to accelerate the collection process.
  • Must communicate and follow up effectively with department regarding customer accounts on a timely basis.
  • Create, update and track customers who have not made payments.
  • Complete weekly and monthly reports to the manager on all accounts over 60 days.
  • Organize and prioritize collections according to the severity of delinquency.
  • Utilize phone, computer, and mail to contact customers regarding collections.
  • Constantly inform customers of overdue accounts and amount currently owed.
  • Review terms of insurance and Medicaid.
  • Works closely with power of attorney or state guardianship for payment of individual resident accounts.
  • Must have in-depth knowledge and understanding of benefits to improve customer service during collections.
  • Ensure all customer information is correct, including, but not limited to phone numbers and addresses.
  • Professional and polite when communicating with customers to reach payment solution and determine if debt can be collected.
  • Always adhere to federal and state laws dealing with debt collection.
  • Must be able to work independently and in a team environment.
  • Make account changes as needed for collections process and document in notes.
  • Promptly send terminations to appropriate staff as needed for collection accounts.
  • Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.
  • Emphasize customer service in all aspects of operations.
  • Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times.
  • To work remotely, it is expected you will have a reliable, nonpublic high-speed internet connection with sufficient bandwidth to participate in all work-related activities. Any interruptions in service should be immediately reported to your manager.  
  • Reacts positively to change and performs other duties as assigned.
Qualifications
  • Associate's degree or equivalent preferred.
  • 3-5 years high volume collections experience in a medical office.
  • Knowledge of medical billing and collection procedures.
  • Advanced working knowledge of Word, Excel, Outlook, Genelco Group Plus
  • Strong data entry skills and phone/email etiquette
  • Accounts Receivable knowledge/experience preferred.
  • Excellent interpersonal, oral, and written communication skills.
  • Must be detail oriented and self-motivated.
  • Excellent customer service skills.
  • Ability to problem solve independently and / or a team.
  • Work alongside team members.
  • Anticipate needs in a proactive manner to increase satisfaction.
  • Ability to prioritize and manage multiple responsibilities.
  • Able to work in a fast-paced environment.
  • Take ownership of job responsibilities by initiating prompt and appropriate follow up and/or action to problems.

 

 

We will only employ those who are legally authorized to work in the United States. Any offer of employment is conditional upon the successful completion of a background investigation and drug screening.

Employment Type: OTHER

Apply