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Collection Jobs in California (NOW HIRING)

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Collection information

See California salary details

$9

$19

$29

How much do collection jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for collection in California is $19.77, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $22.79 per hour, depending on experience, location, and employer.

What are some common challenges faced by professionals in collection roles, and how can they be effectively managed?

Collection professionals often encounter challenges such as handling difficult or unresponsive customers, meeting collection targets, and staying compliant with regulations. Success in this role requires strong communication skills, empathy, and the ability to negotiate solutions that work for both the customer and the organization. Building rapport and maintaining professionalism can help de-escalate tense situations, while staying organized and familiar with relevant laws ensures compliance and efficiency. Regular training and support from team members also contribute to overcoming these challenges.

What is the difference between Collection vs Customer Service Representative?

AspectCollectionCustomer Service Representative
Required CredentialsHigh school diploma; sometimes certifications in debt collectionHigh school diploma; customer service training often preferred
Work EnvironmentCall centers, debt collection agencies, financial institutionsRetail stores, call centers, corporate offices
Industry UsageFinance, banking, healthcareRetail, telecommunications, hospitality
Common Search/ComparisonYesYes

Collection specialists focus on recovering unpaid debts, often working in finance or healthcare sectors, with specific skills in negotiation and debt laws. Customer Service Representatives handle inquiries, provide support, and assist customers across various industries. While both roles involve communication skills, collections emphasize debt recovery, whereas customer service centers on customer satisfaction and support.

What are collection jobs?

Collection jobs involve contacting individuals or businesses to recover overdue payments on accounts, loans, or bills. People in these roles, often called collection agents or debt collectors, work for banks, credit card companies, healthcare providers, or specialized collection agencies. Their responsibilities include negotiating payment plans, updating account information, and ensuring compliance with relevant laws and regulations. Strong communication and negotiation skills are essential for success in this field.

What Are Different Collection Jobs?

The main types of collection jobs are collection agents, investigators, and their superiors. The collections industry deals with consumers who have taken on debt and fallen behind on bills or stopped making payments altogether. In this field, you may attempt to collect credit card debt, student loans, and other types of debt as specified by the original creditor. Many debt collection companies buy debts for a fraction of the original amount. Your job duties in the field are to collect or settle the debt with a customer. An investigator helps determine whether the debt is legitimate and whether a customer is capable of making proper payments.

What are the key skills and qualifications needed to thrive as a Collection Specialist, and why are they important?

To thrive as a Collection Specialist, you need a solid understanding of accounts receivable, debt collection processes, and strong numerical proficiency, often supported by a high school diploma or associate degree in finance or business. Familiarity with collection management software, CRM systems, and payment processing tools is commonly required. Excellent negotiation, problem-solving, and interpersonal skills help build rapport with clients and resolve disputes effectively. These skills are crucial for maximizing recoveries, maintaining positive customer relationships, and supporting the financial health of the organization.
More about Collection jobs
What are the most commonly searched types of Collection jobs in California? The most popular types of Collection jobs in California are:
What are popular job titles related to Collection jobs in California? For Collection jobs in California, the most frequently searched job titles are:
What job categories do people searching Collection jobs in California look for? The top searched job categories for Collection jobs in California are:
What cities in California are hiring for Collection jobs? Cities in California with the most Collection job openings:
Collection jobs near you

Collection Attendant

Goodwill of Sacramento Valley & Northern NV

El Dorado Hills, CA • On-site

$16.90/hr

Part-time

Retirement

Posted 5 days ago

Job description

Description:

GENERAL SUMMARY:


Under the supervision of the ACC District Manager, the Collection Attendant is responsible for accepting donations from the public, distributing requisite receipts, sorting, stacking, and inventory of goods.

ESSENTIAL DUTIES & RESPONSIBILITIES:


  • Provides quality customer service in a timely and courteous manner to all donors.
  • Responsible for greeting and assisting donors in a friendly and courteous manner.
  • Responsible for accepting or rejecting donations according to the guidelines.
  • Sorts donations in the designated categories.
  • Adheres to principles of workstation organization.
  • Loads /Unloads donated goods safely and effectively.
  • Provides the proper attention to site appearance and cleanliness.
  • Keeps management informed as to the site needs.
  • Performs other duties as assigned.


Mandatory Customer Service at Donation Xpress:


  • Upon arrival, greets each donor at their vehicle.
  • Meets each donor with a dandex (cart) in hand at their vehicle.
  • Assists each donor with the unloading of all of their donations.
  • Rolls dandex (cart) into the donation center.
  • Offers each donor a receipt, show donor the receipt book.
  • Thanks each donor for their donation.
  • Maintains cleanliness and professional appearance of sites.


Mandatory Customer Service at Trailer sites:


  • Upon arrival, greets each donor at their vehicle.
  • Assists each donor with the unloading of all of their donations.
  • Places donations in the trailer.
  • Offers each donor a receipt, show donor the receipt book.
  • Thanks each donor for their donation.
  • Maintains the appearance of trailer exterior and parking lot.
  • Assists in ensuring stairs and trailer are in proper working order.


Requirements:

QUALIFICATIONS:


  • Must be 18 years of age or older.
  • Ability to communicate effectively in English.
  • Ability to work a flexible work schedule, including weekends and holidays.
  • Must not present a direct threat to the safety and health of self, others or property.
  • Must provide proof of identification and eligibility to work in the United States of America.
  • May be required to pass a drug screening.
  • Must be able to perform essential functions Collection Attendant job description with or without reasonable accommodation.
  • Must meet qualitative and quantitative performance standards as established by the company.



POSITION INFORMATION:


This position is a part-time, non-exempt position eligible for 403(b) retirement plan, Paid Holidays, and Sick Leave.

This position is employed by Goodwill Industries® of Sacramento Valley and Northern Nevada, Inc.



WORK CONDITIONS/HAZARDS:


  • Work is performed in all kinds of weather inside and outside of the donation site.
  • Limited hazards due to lifting, pulling, and pushing merchandise by self or others.
  • Requires a high level of adaptability and flexibility.
  • Work environment usually hectic (fast paced) with frequent short deadlines and regular instances of critical or unusual situations.


This job description does not cover all the activities, duties or responsibilities required of this role. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice to accommodate the needs of the organization.


Offers of employment may be contingent on satisfactory results of a criminal history background check and drug test.


This organization participates in E-Verify. E-Verify is a service that verifies authorization to work in the U.S. through the U.S. Department of Homeland Security (DHS) and the U.S. Department of Social Security (SSA).