What does a collection agent do?

As a collection agent, your job is to contact debtors and attempt to negotiate a payment plan or settlement for loans overdue or delinquent accounts. You have to follow all policies and procedures that allow you to collect the debt legally. Therefore, knowing what is permissible under the Fair Debt Collection Practices Act is vital to your job performance. It’s important to be able to empathize with debtors while firmly maintaining that the debt must needs settling. Other responsibilities include setting up and negotiating payments and accepting payments via mail, over the phone, or online.