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Collection Jobs in Columbus, OH (NOW HIRING)

W3r Consulting

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Collection/Recovery Specialist

Columbus, OH · On-site

$27/hr

OTHER REQUIREMENTS: 1. Working knowledge of collection processes, policies, analysis, practices and systems 2. Results-oriented with strong negotiation skills 3. Strong communication abilities ...

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Collection information

See Columbus, OH salary details

$9

$18

$27

How much do collection jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for collection in Columbus, OH is $18.25, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $21.01 per hour, depending on experience, location, and employer.

What are some common challenges faced by professionals in collection roles, and how can they be effectively managed?

Collection professionals often encounter challenges such as handling difficult or unresponsive customers, meeting collection targets, and staying compliant with regulations. Success in this role requires strong communication skills, empathy, and the ability to negotiate solutions that work for both the customer and the organization. Building rapport and maintaining professionalism can help de-escalate tense situations, while staying organized and familiar with relevant laws ensures compliance and efficiency. Regular training and support from team members also contribute to overcoming these challenges.

What is the difference between Collection vs Customer Service Representative?

AspectCollectionCustomer Service Representative
Required CredentialsHigh school diploma; sometimes certifications in debt collectionHigh school diploma; customer service training often preferred
Work EnvironmentCall centers, debt collection agencies, financial institutionsRetail stores, call centers, corporate offices
Industry UsageFinance, banking, healthcareRetail, telecommunications, hospitality
Common Search/ComparisonYesYes

Collection specialists focus on recovering unpaid debts, often working in finance or healthcare sectors, with specific skills in negotiation and debt laws. Customer Service Representatives handle inquiries, provide support, and assist customers across various industries. While both roles involve communication skills, collections emphasize debt recovery, whereas customer service centers on customer satisfaction and support.

What are collection jobs?

Collection jobs involve contacting individuals or businesses to recover overdue payments on accounts, loans, or bills. People in these roles, often called collection agents or debt collectors, work for banks, credit card companies, healthcare providers, or specialized collection agencies. Their responsibilities include negotiating payment plans, updating account information, and ensuring compliance with relevant laws and regulations. Strong communication and negotiation skills are essential for success in this field.

What Are Different Collection Jobs?

The main types of collection jobs are collection agents, investigators, and their superiors. The collections industry deals with consumers who have taken on debt and fallen behind on bills or stopped making payments altogether. In this field, you may attempt to collect credit card debt, student loans, and other types of debt as specified by the original creditor. Many debt collection companies buy debts for a fraction of the original amount. Your job duties in the field are to collect or settle the debt with a customer. An investigator helps determine whether the debt is legitimate and whether a customer is capable of making proper payments.

What are the key skills and qualifications needed to thrive as a Collection Specialist, and why are they important?

To thrive as a Collection Specialist, you need a solid understanding of accounts receivable, debt collection processes, and strong numerical proficiency, often supported by a high school diploma or associate degree in finance or business. Familiarity with collection management software, CRM systems, and payment processing tools is commonly required. Excellent negotiation, problem-solving, and interpersonal skills help build rapport with clients and resolve disputes effectively. These skills are crucial for maximizing recoveries, maintaining positive customer relationships, and supporting the financial health of the organization.
More about Collection jobs
What are the most commonly searched types of Collection jobs in Columbus, OH? The most popular types of Collection jobs in Columbus, OH are:
What are popular job titles related to Collection jobs in Columbus, OH? For Collection jobs in Columbus, OH, the most frequently searched job titles are:
What job categories do people searching Collection jobs in Columbus, OH look for? The top searched job categories for Collection jobs in Columbus, OH are:
What cities near Columbus, OH are hiring for Collection jobs? Cities near Columbus, OH with the most Collection job openings:
Collection jobs near you
Infographic showing various Collection job openings in Columbus, OH as of May 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 50% In-person, and 50% Hybrid job distribution, with an average salary of $37,950 per year, or $18.2 per hour.

Collection System Laborer

County of Delaware, OH

Delaware, OH • On-site

$23.50/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 28 days ago

Job description

Salary: $23.50 Hourly
Location : Lewis Center, OH
Job Type: Full-Time
Job Number: 2501279
Department: Regional Sewer District
Opening Date: 05/12/2026
Closing Date: Continuous
FLSA: Non-Exempt
Bargaining Unit: AFSCME (RSD)
Objectives
Why Us?
Are you looking for an opportunity to work with a dedicated team of individuals committed to doing meaningful work? We have built a welcoming atmosphere that promotes the sharing of ideas, supports each other and tackles issues that directly impact our local communities. If you are the type of person that would be excited to support impactful programs for the fastest growing county in Ohio, we would love to speak with you.
It is our goal to recruit, train, and retain the most qualified and productive staff for Delaware County; to promote mutual trust and respect for each other; and practice open and timely communication with the expectation and confidence that people will do the right thing. We hope to provide an opportunity for all employees to develop their potential and make the best use of their abilities.
What we are looking for
Delaware County has open opportunities for career minded individuals with our Regional Sewer District. We offer great benefits, professional growth opportunities, and competitive wages all located in beautiful Delaware County.
Are you done looking for just a job and ready to start a career instead? If you want to be part of a high integrity team that cares about our community, consider starting a career with us. Pay is based on both work/life experience and we offer clearly defined paths for advancement. A high school diploma or equivalent and a valid Driver's License is required.
Individual is responsible for the maintenance of the Collection System and the protection against any unauthorized discharges to the sanitary sewer system. Individual reports to the Collection System Manager.
Job Standards
A high school diploma or equivalent is required.
Employee must have a valid Ohio Driver's License, Commercial Driver's License class B with necessary endorsements or ability to obtain within 12 months of employment, and an acceptable driving record. Must meet and maintain qualifications for driving on County business at all times, including insurability.
Collections Laborers will be required to complete and pass their Ohio EPA Class I Collections certification test within eighteen (18) months of their employment.
All required licenses and certifications must be maintained as a condition of continued employment.
Essential Functions
  • Demonstrates regular and predictable attendance;
  • Inspects the existing sewer system for Inflow & Infiltration (I & I), blockages, and odors;
  • Read and interpret blueprints, standard drawings and equipment manuals;
  • Repairs manholes and perform routine maintenance on wet wells, force mains and gravity lines;
  • Assist in the maintenance of the grounds throughout the Sewer District including but not limited to Regional plants, package plants, Lift Stations, and Sewer Easements;
  • Assists with treatment plant and pump station tank cleaning;
  • Assists with manhole inspection program;
  • Operate collection system equipment; e.g. Vac Truck, Jet truck, Sewer Camera systems, Air release valves, and in-line valves, etc.;
  • Must follow safety practices as required by the County; e.g. Arc flash safety, chemicals and associated SDS's, Lock Out/Tag Out, Confined Space, CPR and first aid, gas monitoring equipment, safe climbing practices, forklift operation, crane operations, etc;
  • Responds timely to declared county emergencies and other emergency situations that may require the use of equipment to protect the public health;
  • Maintains readiness and have the ability to properly use portable generators, portable pumps, and all other emergency response equipment;
  • Operates, calibrates, and maintains chemical feed systems for odor control throughout the sewer district;
  • Assists with composite sampling at site locations of industrial/commercial accounts; Regularly cleans the field sampling equipment, maintains, and orders replacement parts, as needed;
  • Clears blocked sewer lines;
  • Assists with mainline point repairs;
  • Implements Work Zone safety plans including but not limited to road closures, lane restrictions and right of way work;
  • General knowledge and ability to use computer programs such as Microsoft Word, Excel, Access, Outlook and other asset management software;
  • Attends various training sessions, video conferences, and workshops.
  • Performs typing, word processing, and related computer operations;
  • Works overtime and outside of typical work schedule/business hours as required; and
  • Other duties as assigned.

Full job descriptions are available on the Class Specifications page.
Equal Opportunity Employer
M/F/D/V
Delaware County offers a complete benefits package to full-time employees including: health care, Flexible Spending Account (FSA), dental care, life insurance, pension, holidays, vacation, sick leave, and deferred compensation plans.
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