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Collection Jobs in Massachusetts (NOW HIRING)

JLL

Data Collection Specialist II

Boston, MA · Remote

Experience with performing data collection on building systems (HVAC, refrigeration, point of sale). * Preferable but not essential to have additional experience with IoT devices. ESSENTIAL DUTIES ...

Black Earth Compost

Collection Driver

Manchester, MA · On-site

Collection Driver We are always in need of drivers, helpers, and floating drivers for our collection routes as we extend our reach to cover MA, RI, CT & NH. Must have a clean driving record, and ...

Black Earth Compost

Collection Driver

East Wareham, MA · On-site

Collection Driver We are always in need of drivers, helpers, and floating drivers for our collection routes as we extend our reach to cover MA, RI, CT & NH. Must have a clean driving record, and ...

Black Earth Compost

Collection Driver

Framingham, MA · On-site

Collection Driver We are always in need of drivers, helpers, and floating drivers for our collection routes as we extend our reach to cover MA, RI, CT & NH. Must have a clean driving record, and ...

CROSSMARK

DATA COLLECTION ASSOCIATE

Pittsfield, MA · On-site

$19.50 - $26.75/hr

Data Collection Associate CROSSMARK is a leading sales and marketing services company founded in 1908, and for over 100 years we have been working with retailers and manufacturers to increase product ...

Massgeneralbrigham

Collection Representative

Somerville, MA · Remote

$17.71 - $25.28/hr

... collection activities and maintaining documentation. Additional Job Details (if applicable) Mon - Fri 8:00 AM - 4:30 PM EST schedule required for remote role A quiet, secure, stable, HIPAA-compliant ...

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Collection information

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How much do collection jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for collection in Massachusetts is $21.88, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $25.19 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a collection specialist, and why are they important?

To thrive as a Collection Specialist, you need a solid understanding of accounts receivable, debt collection processes, and strong numerical proficiency, often supported by a high school diploma or associate degree in finance or business. Familiarity with collection management software, CRM systems, and payment processing tools is commonly required. Excellent negotiation, problem-solving, and interpersonal skills help build rapport with clients and resolve disputes effectively. These skills are crucial for maximizing recoveries, maintaining positive customer relationships, and supporting the financial health of the organization.

What are some common challenges faced by professionals in collection roles, and how can they be effectively managed?

Collection professionals often encounter challenges such as handling difficult or unresponsive customers, meeting collection targets, and staying compliant with regulations. Success in this role requires strong communication skills, empathy, and the ability to negotiate solutions that work for both the customer and the organization. Building rapport and maintaining professionalism can help de-escalate tense situations, while staying organized and familiar with relevant laws ensures compliance and efficiency. Regular training and support from team members also contribute to overcoming these challenges.

What is the difference between Collection vs Customer Service Representative?

AspectCollectionCustomer Service Representative
Required CredentialsHigh school diploma; sometimes certifications in debt collectionHigh school diploma; customer service training often preferred
Work EnvironmentCall centers, debt collection agencies, financial institutionsRetail stores, call centers, corporate offices
Industry UsageFinance, banking, healthcareRetail, telecommunications, hospitality
Common Search/ComparisonYesYes

Collection specialists focus on recovering unpaid debts, often working in finance or healthcare sectors, with specific skills in negotiation and debt laws. Customer Service Representatives handle inquiries, provide support, and assist customers across various industries. While both roles involve communication skills, collections emphasize debt recovery, whereas customer service centers on customer satisfaction and support.

What is a career in collections?

A career in collections involves managing the process of recovering overdue payments from customers or clients. Collection specialists often communicate with debtors via phone, email, or written correspondence, and may use collection software to track accounts. The role requires strong communication skills, attention to detail, and knowledge of relevant laws and regulations.
More about Collection jobs

What are the most commonly searched types of Collection jobs in Massachusetts?

The most popular types of Collection jobs in Massachusetts are:

What are popular job titles related to Collection jobs in Massachusetts?

For Collection jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Collection jobs in Massachusetts look for?

The top searched job categories for Collection jobs in Massachusetts are:

What cities in Massachusetts are hiring for Collection jobs?

Cities in Massachusetts with the most Collection job openings:

Collection jobs near you
Infographic showing various Collection job openings in Massachusetts as of August 2026, with employment types broken down into 100% Full Time. Highlights an 88% In-person, and 12% Hybrid job distribution, with an average salary of $45,511 per year, or $21.9 per hour.

Auto Refuse Collection Driver

Springfield, MA

City of Springfield

7.5

Company rating: 7.5 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

547th of 851 rated public administrative organizations

Great coworkers

People enjoy working here

Good employer

Learn more about City of Springfieldexternal

$27.53/hr

Full-time

Re-posted 18 days ago

Job description

Position Purpose/Summary *Please note that this is a Civil Service position. This position is not currently open, should there become an opening we will hire off of the list of applicants starting with the oldest application date.* APPLICATION FOR CITY OF SPRINGFIELD LABOR SERVICE Applicants must be at least 16 years of age at the time of filing application. Incomplete applications will not be processed

The name of an applicant will remain on the Labor Service register for the job title which he or she is registered for a period of not more than 5 years from the date of registration, subject to a renewal of registration as provided in Section 28, Chapter 31 of the General Laws, and subject to compliance with other applicable provisions of the Civil Service law and rules. Responsible for routine work in the safe and efficient operation of a fully automated collection vehicle. Work involves the responsibility for the collection of roll out containers from tree belt areas and the transportation of the refuse to the Resource Recovery Plant at Bondi's Island or other designated disposal site.

Work involves a considerable amount of stop and go driving. Work is performed under general supervision. No supervision is exercised over other employees.

Essential Functions Operates the fully automated collection vehicle. Collects refuse from properly placed roll out carts in the tree belt area. Exits vehicle to properly position carts as necessary.

Loads refuse from container into truck by use of an automated arm. Transports loaded vehicle to the Resource Recovery Plant at Bondi's Island. Assists other drivers as necessary in order to maintain collection schedules.

Performs routine vehicle maintenance; checks to make sure truck is operating properly and safely and cleans, greases and washes truck daily or as required. Fills out daily drive sheet and submits to office as required. Issues warning/violation notices or information along routes to repeat ordinance violators.

Maintains simple daily activity records. Performs related work as required. Knowledge, Skills, and Abilities Ability to operate automated collection vehicle in a safe efficient manner.

Ability to deal with residents in a professional manner in order to resolve problems or answer questions regarding work performed. Ability to perform task of loading and operating vehicle requiring considerable agility. Ability to understand and follow oral and written instructions.

Ability to follow routing and to prepare daily written report of work performed and problems encountered. Working knowledge of defensive driving theory and traffic laws, ordinances and rules and regulations. Considerable knowledge of the hazards and safety precautions involved in operating and loading the vehicle.

Knowledge of the operations, care, and minor maintenance to the automated collection vehicle. Education and Experience High school diploma or equivalent. Experience in following established routes for collection purposes desirable.

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