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Collection Jobs in Wellesley, MA (NOW HIRING)

JLL

Data Collection Specialist II

Boston, MA · Remote

Experience with performing data collection on building systems (HVAC, refrigeration, point of sale). * Preferable but not essential to have additional experience with IoT devices. ESSENTIAL DUTIES ...

JLL

Data Collection Specialist II

Boston, MA · Remote

Experience with performing data collection on building systems (HVAC, refrigeration, point of sale). * Preferable but not essential to have additional experience with IoT devices. ESSENTIAL DUTIES ...

Black Earth Compost

Collection Driver

Framingham, MA · On-site

Collection Driver We are always in need of drivers, helpers, and floating drivers for our collection routes as we extend our reach to cover MA, RI, CT & NH. Must have a clean driving record, and ...

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All JobsCollection JobsCollection Jobs in Wellesley, MA

Collection information

See Wellesley, MA salary details

$11

$21

$33

How much do collection jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for collection in Wellesley, MA is $21.98, according to ZipRecruiter salary data. Most workers in this role earn between $17.64 and $25.34 per hour, depending on experience, location, and employer.

What are some common challenges faced by professionals in collection roles, and how can they be effectively managed?

Collection professionals often encounter challenges such as handling difficult or unresponsive customers, meeting collection targets, and staying compliant with regulations. Success in this role requires strong communication skills, empathy, and the ability to negotiate solutions that work for both the customer and the organization. Building rapport and maintaining professionalism can help de-escalate tense situations, while staying organized and familiar with relevant laws ensures compliance and efficiency. Regular training and support from team members also contribute to overcoming these challenges.

What is a career in collections?

A career in collections involves managing overdue accounts by contacting debtors to recover unpaid funds, often working in financial institutions or collection agencies. It requires strong communication skills, attention to detail, and knowledge of relevant laws and regulations. Professionals may use specialized software to track accounts and ensure compliance.

What is the difference between Collection vs Customer Service Representative?

AspectCollectionCustomer Service Representative
Required CredentialsHigh school diploma; sometimes certifications in debt collectionHigh school diploma; customer service training often preferred
Work EnvironmentCall centers, debt collection agencies, financial institutionsRetail stores, call centers, corporate offices
Industry UsageFinance, banking, healthcareRetail, telecommunications, hospitality
Common Search/ComparisonYesYes

Collection specialists focus on recovering unpaid debts, often working in finance or healthcare sectors, with specific skills in negotiation and debt laws. Customer Service Representatives handle inquiries, provide support, and assist customers across various industries. While both roles involve communication skills, collections emphasize debt recovery, whereas customer service centers on customer satisfaction and support.

What are the key skills and qualifications needed to thrive as a collection specialist, and why are they important?

To thrive as a Collection Specialist, you need a solid understanding of accounts receivable, debt collection processes, and strong numerical proficiency, often supported by a high school diploma or associate degree in finance or business. Familiarity with collection management software, CRM systems, and payment processing tools is commonly required. Excellent negotiation, problem-solving, and interpersonal skills help build rapport with clients and resolve disputes effectively. These skills are crucial for maximizing recoveries, maintaining positive customer relationships, and supporting the financial health of the organization.
More about Collection jobs
What cities near Wellesley, MA are hiring for Collection jobs? Cities near Wellesley, MA with the most Collection job openings:
Collection jobs near you
Infographic showing various Collection job openings in Wellesley, MA as of August 2026, with employment types broken down into 1% Internship, 1% As Needed, 72% Full Time, 22% Part Time, 1% Temporary, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $45,710 per year, or $22 per hour.

Data Collection Specialist

Communication Technology Services (CTS)

Marlborough, MA

Full-time

Re-posted 27 days ago

Job description

Data Collection Specialist

Company Overview

Communication Technology Services (CTS) is one of the largest integrators and managed service providers in the U.S., specializing in the design, installation, and support of Distributed Antenna Systems (DAS), Small Cell, and 4G/5G Private Wireless Networks.

We are driven by the desire to solve complex customer problems, the excitement of deploying new technologies, and our dedication to delivering advanced wireless solutions as simple, scalable offerings for our customers.

We are seeking a Data Collections Specialist to support our National Team. This role is ideal for candidates who are flexible, hands-on, and eager to travel, as it requires up to 75% National Travel. Candidates may be based anywhere in the U.S., with all travel fully supported by CTS.

Position Summary

The is an entry-level or junior position within the CTS Engineering team,

designed for individuals who are in the process of being trained to take on the full responsibilities of

the role. This position will typically be paired with a System Performance Engineer to accelerate skill

development through hands-on mentorship and field experience.

On-site activities include benchmark data collection, post-deployment data collection, commissioning

activity, and basic troubleshooting. There is a heavy emphasis on rapid learning and assessment of

skills so that the individual can be sent to remote locations and trusted to complete a project

independently.

ESSENTIAL RESPONSIBILITIES

  • Conduct benchmark walk data collections using SeeHawk Touch platform in accordance with CTS standards and project specifications

  • Perform proof-of-product walk data collections using LML data collection platform for post-deployment validation

  • Execute post-deployment data collection activities to verify system performance against design requirements

  • Participate in commissioning processes alongside the National System Performance Engineering (SPE) team

  • Perform basic troubleshooting of data collection platforms and field equipment in real-time during deployments

  • Maintain and care for assigned LML and scanner kits in coordination with the reporting manager and equipment vendor

  • Submit travel requests and timesheets accurately and on time in compliance with CTS administrative procedures

  • Recognize and report anomalies in walk data KPIs, DAS alarms, and related performance indicators

  • Support senior SPEs in commissioning activities including signal readings and RF measurements

  • Travel to remote project sites independently as competency is demonstrated, completing data collection assignments without on-site supervision

JOB REQUIREMENTS

Education & Experience

  • High school diploma or GED required; Associate’s degree in Electronics,

  • Telecommunications, IT, or a related technical field preferred

  • 0–2 years of experience in a technical or field-based role; prior internship or coursework in RF, wireless, or networking is a plus

  • Valid driver’s license with a clean driving record and the ability to travel extensively (up to75% or more)

Technical Skills

  • Basic understanding of wireless communication concepts (cellular, Wi-Fi, RF signal

  • propagation) or demonstrated aptitude to learn quickly

  • Comfort with technology platforms, software tools, and data collection instruments;willingness to master SeeHawk Touch and LML platforms

  • Familiarity with or ability to learn RF metrics including signal strength (RSRP), signal quality

  • (RSRQ/SINR), and interference measurements

  • Basic math proficiency with the ability to develop working knowledge of RF mathematics as applied to walk data and commissioning

  • Ability to understand signal architecture concepts for LTE, NR (5G), and Public Safetysystems through structured training

Professional Competencies

  • Strong learning agility — must demonstrate the ability to rapidly absorb new technicalconcepts and apply them in the field under time pressure

  • High degree of self-motivation and accountability; must be capable of working independently at remote sites after initial training period

  • Detail-oriented with strong organizational skills; data collection requires precision andconsistent adherence to established workflows

  • Effective communication skills for coordinating with SPE team members, project managers,and administrative staff

  • Problem-solving mindset with the ability to troubleshoot equipment and software issues in the field without immediate on-site support

  • Professional demeanor representing CTS at client sites; commitment to CTS values of respect, integrity, and excellence

Physical & Work Environment Requirements

  • Ability to walk, stand, and carry equipment (up to 30 lbs) for extended periods during walk data collections in various building environments

  • Willingness to work in active construction sites, mechanical rooms, rooftops, and otherindustrial environments as required by project needs

  • Flexibility to travel on short notice and work variable hours including occasional weekends

  • based on project schedules

  • Comfort working at heights and in confined spaces as dictated by in-building wireless infrastructure locations

  • Willingness to perform telecom installation and QOI testing job duties if required.

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