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Collection Jobs in Massachusetts (NOW HIRING)

CROSSMARK

DATA COLLECTION ASSOCIATE

Pittsfield, MA · On-site

$19.50 - $26.75/hr

Data Collection Associate CROSSMARK is a leading sales and marketing services company founded in 1908, and for over 100 years we have been working with retailers and manufacturers to increase product ...

CROSSMARK

DATA COLLECTION ASSOCIATE

Boston, MA · On-site

$19 - $26/hr

Data Collection Associate CROSSMARK is a leading sales and marketing services company in the consumer goods industry that expertly guides our clients along "The Way to Market" by delivering growth ...

RD SOLUTIONS INC

Data Collection Representative

Burlington, MA · On-site

$16.75 - $21.50/hr

Willingness to work in cold temperatures associated with grocery store refrigerator and freezer cases as some projects required collection of items in these store aisles. Equal Employment Opportunity ...

CROSSMARK

DATA COLLECTION ASSOCIATE

Revere, MA · On-site

$18 - $24.75/hr

Data Collection Associate CROSSMARK is a leading sales and marketing services company in the consumer goods industry that expertly guides our clients along "The Way to Market" by delivering growth ...

RetailData

Data Collection Representative

Brewster, MA · On-site

Willingness to work in cold temperatures associated with grocery store refrigerator and freezer cases as some projects require collection of items in these store aisles. Equal Employment Opportunity ...

CROSSMARK1

DATA COLLECTION ASSOCIATE

Wilmington, MA · On-site

$19.25 - $26.25/hr

Click the link below to learn more about the duties and responsibilities of a Data Collection Associate. Qualifications To perform this job successfully, an individual must be able to perform each ...

CROSSMARK1

DATA COLLECTION ASSOCIATE

Natick, MA · On-site

$18 - $24.75/hr

Click the link below to learn more about the duties and responsibilities of a Data Collection Associate. Qualifications To perform this job successfully, an individual must be able to perform each ...

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Showing results 21-40

All JobsCollection JobsCollection Jobs in Massachusetts

Collection information

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How much do collection jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for collection in Massachusetts is $21.88, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $25.19 per hour, depending on experience, location, and employer.

What are some common challenges faced by professionals in collection roles, and how can they be effectively managed?

Collection professionals often encounter challenges such as handling difficult or unresponsive customers, meeting collection targets, and staying compliant with regulations. Success in this role requires strong communication skills, empathy, and the ability to negotiate solutions that work for both the customer and the organization. Building rapport and maintaining professionalism can help de-escalate tense situations, while staying organized and familiar with relevant laws ensures compliance and efficiency. Regular training and support from team members also contribute to overcoming these challenges.

What is a career in collections?

A career in collections involves managing overdue accounts by contacting debtors to recover unpaid funds, often working in financial institutions or collection agencies. It requires strong communication skills, attention to detail, and knowledge of relevant laws and regulations. Professionals may use specialized software to track accounts and ensure compliance.

What is the difference between Collection vs Customer Service Representative?

AspectCollectionCustomer Service Representative
Required CredentialsHigh school diploma; sometimes certifications in debt collectionHigh school diploma; customer service training often preferred
Work EnvironmentCall centers, debt collection agencies, financial institutionsRetail stores, call centers, corporate offices
Industry UsageFinance, banking, healthcareRetail, telecommunications, hospitality
Common Search/ComparisonYesYes

Collection specialists focus on recovering unpaid debts, often working in finance or healthcare sectors, with specific skills in negotiation and debt laws. Customer Service Representatives handle inquiries, provide support, and assist customers across various industries. While both roles involve communication skills, collections emphasize debt recovery, whereas customer service centers on customer satisfaction and support.

What are the key skills and qualifications needed to thrive as a collection specialist, and why are they important?

To thrive as a Collection Specialist, you need a solid understanding of accounts receivable, debt collection processes, and strong numerical proficiency, often supported by a high school diploma or associate degree in finance or business. Familiarity with collection management software, CRM systems, and payment processing tools is commonly required. Excellent negotiation, problem-solving, and interpersonal skills help build rapport with clients and resolve disputes effectively. These skills are crucial for maximizing recoveries, maintaining positive customer relationships, and supporting the financial health of the organization.
More about Collection jobs
What are the most commonly searched types of Collection jobs in Massachusetts? The most popular types of Collection jobs in Massachusetts are:
What are popular job titles related to Collection jobs in Massachusetts? For Collection jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Collection jobs in Massachusetts look for? The top searched job categories for Collection jobs in Massachusetts are:
What cities in Massachusetts are hiring for Collection jobs? Cities in Massachusetts with the most Collection job openings:
Collection jobs near you
Infographic showing various Collection job openings in Massachusetts as of August 2026, with employment types broken down into 100% Full Time. Highlights an 88% In-person, and 12% Hybrid job distribution, with an average salary of $45,511 per year, or $21.9 per hour.

Field Data Collection Technician

Citylogix

Wakefield, MA • On-site

Other

Re-posted 3 days ago

Job description

About Citylogix
Citylogix is a data and analytics company transforming how transportation infrastructure is managed. We build intelligent GIS and asset management solutions that help municipalities and engineering partners make smarter, evidence-based decisions. Combining startup agility with deep technical expertise, our team works at the intersection of geospatial technology and civil infrastructure to solve real-world challenges and build smarter, more resilient communities.
About the role
This is a single, multi-modal field role. Every technician on the Data Collection team is trained and expected to operate all our collection systems:
  • Driving our LiDAR-equipped collection vehicle for roadway and pavement projects
  • Riding our survey e-scooters to collect video and geospatial data across sidewalk networks
  • Working on foot to measure and assess curb ramps and sidewalk condition
Assignments are driven by project requirements, not by individual preference or specialisation. A single project may require all three modes in the same week - or the same day. Individual preference won't be considered in assignments.
This is also a collection-only role. You capture data in the field using Citylogix's proprietary devices, applications, and methods; all processing, analysis, and deliverable production is handled by our office-based Processing, AI, and GIS teams. Your responsibility is to bring back complete, accurate, well-documented field data - and to transfer it each day using our software and verification procedures.
Before You Apply - Please Read
This role has travel, schedule, and physical demands that differ substantially from a typical field job. We would rather be direct about them now than have you discover them in week three of a deployment.
  • You will travel, and often travel alone. Technicians are frequently deployed to project sites independently rather than as part of a crew.
  • Deployments run for weeks at a time. Length is set by project scope and client schedule.
  • During high season, you stay in the field. We cover travel to and from each deployment, accommodation, and per diem, but do not routinely provide interim return flights home between assignments during peak periods.
  • Time off requires four weeks' notice, so that crew coverage and project schedules can be planned around it.
  • Early starts. Shifts commonly begin at 6:00 AM and run 8-10 hours to make full use of available daylight.
  • 5 to 6 days per week while deployed, including occasional weekend work and overtime.
  • Full physical days in all three modes - up to 8 hours driving, or 8-10 hours riding an e-scooter, or 8-10 hours walking and measuring on foot, or a combination within the same day.
  • You handle the gear. Daily setup, mounting, unmounting, and transport of collection equipment, some components exceeding 20 kg.
If those conditions work for you, the rest of this role is a good one: real ownership, clear procedures, and a direct line of sight from your work to a city's capital plan.
What you'll do
  • Operate the collection vehicle and LiDAR system to capture roadway and pavement data on assigned projects.
  • Operate survey e-scooters and our mobile collection application to capture video and geospatial data across sidewalk networks.
  • Work on foot to collect attributes, measurements, and condition data for sidewalks and curb ramps, including physical measurement of ramp geometry and slopes.
  • Follow Citylogix's proprietary collection procedures and use company-provided devices and applications exactly as trained.
  • Switch between vehicle, scooter, and on-foot collection as project scope and daily schedules require, according to the scope of the project.
  • Transfer collected data daily using company software, following verification procedures exactly.
  • Meet delivery and quality targets on every project, and flag data or equipment problems in the field before they reach processing.
  • Coordinate daily with other Data Collection team members, field leads, and the office to keep project execution on track.
  • Handle daily equipment setup, mounting, care, and transport according to company procedures.
What We're Looking For
  • Willingness and physical capability to perform all three collection modes - no technician is limited to a single system.
  • Extreme attention to detail, and the discipline to follow procedures exactly rather than approximately.
  • Ability to work independently with minimal supervision, and to stay focused across long shifts.
  • Comfort with computers, mobile applications, and structured data entry.
  • Clear, prompt communication - raising problems early rather than resolving them silently.
  • Problem-solving ability in a dynamic field environment where conditions and schedules change.
  • Reliability. Crews and project schedules are built around people showing up and delivering.
Requirements
  • Valid U.S. driver's licence in good standing, with a safe driving record.
  • Valid passport and ability to cross the Canada-U.S. border for company training sessions and meetings.
  • Ability to ride an e-scooter for 8-10 hour shifts and to walk 5-10 km in a day.
  • Physical ability to lift, move, mount, and unmount equipment of 20+ kg on a daily basis.
  • Willingness to travel for weeks at a time, work overtime, and work occasional weekends.
  • Flexibility to sudden changes in schedule, location, and assigned collection type.
  • Written and verbal fluency in English.
  • High School Diploma / GED.
  • Successful completion of a background check and driving record review.
Nice to Have
  • Previous in-the-field or on-the-road data collection experience.
  • Surveying, civil engineering, or pavement management background.
  • Associate degree in science, engineering, or geography/GIS.
Willingness to travel:
  • 100% (required)

Work Location: On-site

Apply