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Collections Manager Jobs in Massachusetts (NOW HIRING)

ICP Group

Credit & Collections Manager

Andover, MA · On-site

The Credit & Collections Manager may directly supervise one Collections Specialist and will serve as a key partner to Sales, Customer Service, Finance, and Accounting leadership. This position is ...

ICP Group

Credit & Collections Manager

Andover, MA · On-site

The Credit & Collections Manager may directly supervise one Collections Specialist and will serve as a key partner to Sales, Customer Service, Finance, and Accounting leadership. This position is ...

Veolia Environnement SA

Collections Manager

Holyoke, MA · On-site

Human resources Management : * Supervises, recruits, directs, and evaluates assigned staff, initially managing employee concerns and problems, directing work, counseling, disciplining, and completing ...

Smith College

Collections Registrar

Northampton, MA · On-site

$52K - $71K/yr

Department Museum of Art Job Summary As a member of the Collections Management team at the Smith College Museum of Art, the Associate Registrar plays a key role in the stewardship, documentation, and ...

Smith College

Collections Registrar

Northampton, MA

$52K - $71K/yr

DepartmentMuseum of Art Job Summary As a member of the Collections Management team at the Smith College Museum of Art, the Associate Registrar plays a key role in the stewardship, documentation, and ...

MSC Mediterranean Shipping Company SA

$18.75 - $24.50/hr

Collaborates with the Collections Manager to reconcile accounts receivable on a periodic basis. * Maintains and updates customer files. * Presence required onsite 5 days per week * Performs other ...

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Collections Manager information

See Massachusetts salary details

$33.9K

$64.1K

$119K

How much do collections manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for collections manager in Massachusetts is $64,131.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,200.00 and $71,500.00 per year, depending on experience, location, and employer.

What does a collections manager do?

A collections manager oversees the process of collecting payments from customers or clients, ensuring accounts are paid on time. They coordinate with debtors, monitor overdue accounts, and may use collection software or tools to manage the process efficiently. Strong communication skills and knowledge of financial regulations are important in this role.

How much do collections managers make?

Collections managers typically earn a median annual salary of around $60,000 to $80,000, depending on experience, industry, and location. In larger markets, such as major cities, salaries can be higher, often exceeding $90,000 for experienced professionals. Compensation may also include bonuses and benefits related to debt recovery and financial management skills.

How does a collections manager typically collaborate with other departments to improve recovery rates?

A Collections Manager often works closely with teams such as customer service, sales, and finance to streamline the collections process and address payment issues more effectively. By sharing insights on overdue accounts and payment trends, they help these departments identify potential risks earlier and implement proactive solutions. Collaboration can also involve developing payment plans tailored to client needs, resolving disputes, and ensuring all communications align with company policies. This teamwork is essential for maximizing recovery rates while maintaining strong customer relationships.

What are the key skills and qualifications needed to thrive as a collections manager, and why are they important?

To thrive as a Collections Manager, you need expertise in debt recovery strategies, financial analysis, and a background in finance or accounting, often supported by a bachelor’s degree. Familiarity with collections management software, CRM systems, and relevant regulations such as FDCPA is typically expected. Exceptional negotiation, leadership, and conflict-resolution skills help you manage teams and communicate effectively with clients. These abilities ensure effective recovery of outstanding debts while maintaining compliance and positive customer relationships.
More about Collections Manager jobs
What are the most commonly searched types of Collections jobs in Massachusetts? The most popular types of Collections jobs in Massachusetts are:
What are popular job titles related to Collections Manager jobs in Massachusetts? For Collections Manager jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Collections Manager jobs in Massachusetts look for? The top searched job categories for Collections Manager jobs in Massachusetts are:
What cities in Massachusetts are hiring for Collections Manager jobs? Cities in Massachusetts with the most Collections Manager job openings:
Collections Manager jobs near you
Infographic showing various Collections Manager job openings in Massachusetts as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $64,131 per year, or $30.8 per hour.

Credit & Collections Manager

ICP Group

Andover, MA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Job description

Innovative Chemical Products Group (ICP Group) is a leading formulator and manufacturer of specialty coatings, adhesives, and sealants serving the building and construction end markets. Founded in 2015 by a private equity firm, ICP Group has scaled rapidly through organic and acquisition growth into one of the largest coatings, adhesives, and sealants companies in North America providing products which encompass the "building envelope" from roof to flooring and outdoor spaces. ICP Group is headquartered in Andover, MA and Tampa, FL and has manufacturing and distribution sites in the US, Canada, the UK, Australia and Japan.
ICP Group is seeking a proactive and results-driven Credit & Collections Manager to lead and optimize the Company's collections and credit functions across North American operations. This role is responsible for driving cash collections, reducing aged receivables, evaluating customer creditworthiness, and managing customer deductions, rebates, credits, and disputes.
The ideal candidate will have a strong background in business-to-business collections, customer account management, credit analysis, and dispute resolution. This individual will take ownership of collection strategies, work directly with customers to secure payment, assess and monitor credit risk, and partner with internal teams to resolve issues impacting timely payment. Success in this role requires a balance of firmness and customer service, strong negotiation skills, and the ability to make sound credit decisions that support both revenue growth and risk management.
The Credit & Collections Manager may directly supervise one Collections Specialist and will serve as a key partner to Sales, Customer Service, Finance, and Accounting leadership.
This position is based at our Andover, MA plant - Hybrid schedule, 3 days in the office, 2 days remote.
Responsibilities:
Credit & Collections Management
  • Lead daily collection activities and drive efforts to improve cash flow and reduce past-due accounts.
  • Personally manage key and high-risk customer accounts, conducting collection calls, sending correspondence, and negotiating payment resolutions.
  • Develop and execute collection strategies based on account aging, payment trends, dispute activity, and customer risk profiles.
  • Review customer payment behavior and proactively identify collection risks.
  • Escalate delinquent accounts and recommend appropriate actions, including credit holds, payment plans, or third-party collections.
  • Maintain productive customer relationships while ensuring accountability for timely payment.
  • Monitor collection performance and implement process improvements to increase effectiveness and efficiency.
Credit Management & Risk Assessment
  • Evaluate new customer credit applications and establish appropriate credit limits and payment terms.
  • Conduct ongoing reviews of customer creditworthiness using financial information, payment history, trade references, and credit reporting tools.
  • Monitor customer accounts for signs of deteriorating credit risk and recommend changes to credit exposure as needed.
  • Partner with Sales and Finance to balance business growth objectives with prudent credit risk management; assisting Sales Reps with setting terms and conditions with customers.
  • Maintain and enforce company credit policies and procedures.
Customer Deductions, Rebates & Credits
  • Manage customer deductions, rebates, credits, and pricing claims to ensure timely review and resolution.
  • Investigate disputed invoices and payment shortfalls by coordinating with Sales, Customer Service, and Accounting.
  • Reconcile rebate programs, promotional allowances, and customer credits to ensure accuracy and compliance with company policies.
  • Ensure all deductions and credits are properly documented, approved, and resolved promptly.
  • Identify recurring causes of disputes and deductions and recommend corrective actions to prevent future occurrences.
Accounts Receivable & Customer Account Management
  • Review aging reports and prioritize collection activity to maximize cash recovery.
  • Monitor account balances and resolve payment discrepancies impacting collections.
  • Partner with internal teams to address invoice, billing, pricing, shipping, or documentation issues that delay payment.
  • Support resolution of unapplied cash and customer payment discrepancies.
  • Maintain accurate customer account records and collection notes.
Leadership & Team Development
  • Manage, supervise, coach, and develop Collections team members as assigned.
  • Establish collection goals, monitor performance metrics, and drive accountability.
  • Share best practices for customer communication, negotiation, and dispute resolution.
  • Foster a high-performance, customer-focused collections culture.
Reporting & Performance Management
  • Monitor and report key collections metrics including DSO (day sales outstanding), aging performance, past-due balances, dispute resolution, and collection effectiveness.
  • Analyze collection trends and recommend actions to improve cash flow and reduce risk exposure.
  • Maintain reporting related to customer credit limits, credit risk, and collection activities.
  • Ensure compliance with company policies, procedures, and internal controls.

Experience needed
  • Bachelor's degree in Business, Finance, Accounting, or related field preferred; equivalent experience will be considered.
  • 5+ years of progressive experience in credit and collections, commercial collections, or accounts receivable management.
  • Experience conducting high-volume B2B collections and customer account management.
  • Strong experience evaluating customer creditworthiness, establishing credit limits, and managing credit risk.
  • Experience negotiating payment plans and resolving delinquent accounts.
  • Experience managing customer deductions, rebates, chargebacks, credits, and dispute resolution.
  • Prior management, supervisory or team lead experience preferred.
  • Experience in a manufacturing, distribution, or industrial environment preferred.
  • Working knowledge of ERP systems, Microsoft Excel, and credit reporting tools.
  • Strong understanding of commercial credit practices, collection techniques, and aging analysis.
  • Excellent negotiation, communication, and customer relationship management skills.
  • Ability to influence customers and internal stakeholders to drive timely resolution of payment issues.
  • Strong analytical, organizational, and problem-solving skills.
  • Ability to work independently while managing multiple priorities and leading others.
Our compensation is more than a paycheck; it's an investment in your future. Along with a competitive pay range, we offer a comprehensive benefits package designed to support your financial well-being, and personal health.
  • Compensation: $100,000.00-$118,000.00 a year. Actual pay is dependent on candidates overall skills for the role
  • Annual bonus eligible
  • Progressive paid time off policy that empowers you to take the time you need to recharge
  • 401K Employer contribution plan, with eligibility the first of the month following 90 days of employment
  • Excellent health, dental and vision insurance packages to fit your needs
  • A values-driven culture with colleagues that rally around People, Accountability, Trust and Execution

ICP Group is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

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