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Collections Manager Jobs in Massachusetts (NOW HIRING)

The Collections Specialist is responsible for managing and collecting outstanding accounts receivable balances from customers. This role focuses on reducing delinquency, maintaining positive customer ...

Billing & Collections Specialist

Billerica, MA · On-site

$19.50 - $26.50/hr

Manager, Billing & Collections Location: Billerica, MA, Lewisville, Texas Business Unit: Revenue Cycle Management Role Summary: The Billing & Collections Specialist performs a variety of tasks ...

Billing & Collections Specialist

Billerica, MA · On-site

$19.50 - $26.50/hr

Manager, Billing & Collections Location: Billerica, MA, Lewisville, Texas Business Unit: Revenue Cycle Management Role Summary: The Billing & Collections Specialist performs a variety of tasks ...

Collections Specialist

Westborough, MA · On-site

$50K - $55K/yr

Managing the collection efforts/calls for accounts receivable portfolio as part of a Team Collection Goal. * Documenting daily collections activity allowing other eClinicalWorks Team Members ability ...

As a Medical Collections Specialist, you are responsible for managing and resolving outstanding patient accounts and insurance claims. This involves contacting insurance companies to collect payments ...

Collections Specialist

Westborough, MA · On-site

$50K - $55K/yr

Managing the collection efforts/calls for accounts receivable portfolio as part of a Team Collection Goal. * Documenting daily collections activity allowing other eClinicalWorks Team Members ability ...

Showing results 41-60

Collections Manager information

See Massachusetts salary details

$33.9K

$64.1K

$119K

How much do collections manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for collections manager in Massachusetts is $64,131.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,200.00 and $71,500.00 per year, depending on experience, location, and employer.

How does a collections manager typically collaborate with other departments to improve recovery rates?

A Collections Manager often works closely with teams such as customer service, sales, and finance to streamline the collections process and address payment issues more effectively. By sharing insights on overdue accounts and payment trends, they help these departments identify potential risks earlier and implement proactive solutions. Collaboration can also involve developing payment plans tailored to client needs, resolving disputes, and ensuring all communications align with company policies. This teamwork is essential for maximizing recovery rates while maintaining strong customer relationships.

What are the key skills and qualifications needed to thrive as a collections manager, and why are they important?

To thrive as a Collections Manager, you need expertise in debt recovery strategies, financial analysis, and a background in finance or accounting, often supported by a bachelor’s degree. Familiarity with collections management software, CRM systems, and relevant regulations such as FDCPA is typically expected. Exceptional negotiation, leadership, and conflict-resolution skills help you manage teams and communicate effectively with clients. These abilities ensure effective recovery of outstanding debts while maintaining compliance and positive customer relationships.

What is the role of a collections manager?

A collections manager oversees the process of collecting payments from customers or clients, ensuring accounts are paid on time and managing overdue accounts. They develop strategies to recover debts, maintain customer relationships, and often use collection software or tools to track progress. Strong communication, negotiation skills, and knowledge of relevant laws are essential for this role.
More about Collections Manager jobs

What are the most commonly searched types of Collections jobs in Massachusetts?

The most popular types of Collections jobs in Massachusetts are:

What are popular job titles related to Collections Manager jobs in Massachusetts?

For Collections Manager jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Collections Manager jobs in Massachusetts look for?

The top searched job categories for Collections Manager jobs in Massachusetts are:

What cities in Massachusetts are hiring for Collections Manager jobs?

Cities in Massachusetts with the most Collections Manager job openings:

Infographic showing various Collections Manager job openings in Massachusetts as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $64,131 per year, or $30.8 per hour.

Collections Analyst

Soni Resources

Stoughton, MA • On-site

$49K/yr

Full-time

Re-posted 15 days ago


Job description

The Collections Specialist is responsible for managing and collecting outstanding accounts receivable balances from customers. This role focuses on reducing delinquency, maintaining positive customer relationships, and ensuring compliance with company policies and applicable regulations.
Key Responsibilities
  • Contact customers via phone, email, and written correspondence to collect overdue payments
  • Review customer accounts to identify delinquent balances and prioritize collection efforts
  • Negotiate payment plans and settlements in accordance with company guidelines
  • Maintain accurate and up-to-date records of all collection activities
  • Investigate and resolve billing discrepancies or payment disputes
  • Monitor aging reports and escalate high-risk or long-overdue accounts as needed
  • Work closely with sales, customer service, and accounting teams to resolve issues
  • Ensure compliance with federal, state, and local collection laws and regulations
  • Meet or exceed individual and team collection targets

Qualifications
  • High school diploma or equivalent (Associate's or Bachelor's degree preferred)
  • 1-3 years of experience in collections, accounts receivable, or a related financial role
  • Strong negotiation and communication skills
  • Ability to handle difficult conversations professionally and tactfully
  • Proficiency with accounting software, CRM systems, and Microsoft Excel
  • Strong attention to detail and organizational skills
  • Knowledge of FDCPA and other applicable collection regulations (preferred)

Skills & Competencies
  • Customer-focused with a problem-solving mindset
  • Ability to work independently and manage multiple accounts
  • Time management and prioritization skills
  • Analytical and detail-oriented
  • Professional judgment and discretion

Compensation: $22 to $25 an hour
Compensation is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications.

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About Soni Resources

Sourced by ZipRecruiter

Soni is a premier staffing & recruitment company that is disrupting the human capital management space. Headquartered in New York, Soni has presence in 23 markets across the United States. We support each professional relationship with a cutting-edge approach, industry-leading insights, and a human touch. We are trusted to help companies and individuals tackle their challenges and capture their greatest opportunities. We are minority-owned, and diversity & inclusion is in our DNA. We are committed to creating environments where people are empowered to be their authentic selves.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

New York, NY, US