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Collection Jobs in Maryland (NOW HIRING)

Cymertek

Collection Manager

Annapolis Junction, MD · On-site

Collection Manager LOCATION Annapolis Junction, MD 20701 CLEARANCE TS/SCI CI Poly (Please note this position requires full U.S. Citizenship) KEY SUMMARY We are seeking a dynamic and organized ...

Apex Companies

Collection Analyst

Rockville, MD · On-site

The Collection Analyst is responsible for supporting the timely collection of outstanding client invoices, maintaining accurate collection records, and partnering with internal teams and clients to ...

Sentar

Collection Manager

Fort George G Meade, MD · On-site

As a Collection Manager, you will be given the opportunity to showcase your SIGINT Collection/Analysis expertise while supporting missions that are vital to our national security. Qualifications:

RealmOne

Collection Manager 4

Columbia, MD · On-site

Collection Manager 4 Location: Central Maryland Security Clearance Required: Security Clearance with appropriate Polygraph Job Brief: Collection management, SIGINT Ready to work with a resilient team ...

New

RealmOne

Collection Manager 4

Columbia, MD · On-site

Collection Manager 4 Location: Central Maryland Security Clearance Required: Security Clearance with appropriate Polygraph Job Brief: Collection management, SIGINT Ready to work with a resilient team ...

New

Leidos

Collection Manager SME-HUMINT

Rockville, MD · On-site

$116K - $210K/yr

Produce collection postures and support collection caucuses with products and recommendations to enhance collection and collection priorities. * Assist in the production of collection emphasis ...

Leidos

Collection Manager SME-HUMINT

Germantown, MD · On-site

$116K - $210K/yr

Produce collection postures and support collection caucuses with products and recommendations to enhance collection and collection priorities. * Assist in the production of collection emphasis ...

Leidos

Collection Manager SME-HUMINT

Bethesda, MD · On-site

$116K - $210K/yr

Produce collection postures and support collection caucuses with products and recommendations to enhance collection and collection priorities. * Assist in the production of collection emphasis ...

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Collection information

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$9

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$29

How much do collection jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for collection in Maryland is $19.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $22.40 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a collection specialist, and why are they important?

To thrive as a Collection Specialist, you need a solid understanding of accounts receivable, debt collection processes, and strong numerical proficiency, often supported by a high school diploma or associate degree in finance or business. Familiarity with collection management software, CRM systems, and payment processing tools is commonly required. Excellent negotiation, problem-solving, and interpersonal skills help build rapport with clients and resolve disputes effectively. These skills are crucial for maximizing recoveries, maintaining positive customer relationships, and supporting the financial health of the organization.

What are some common challenges faced by professionals in collection roles, and how can they be effectively managed?

Collection professionals often encounter challenges such as handling difficult or unresponsive customers, meeting collection targets, and staying compliant with regulations. Success in this role requires strong communication skills, empathy, and the ability to negotiate solutions that work for both the customer and the organization. Building rapport and maintaining professionalism can help de-escalate tense situations, while staying organized and familiar with relevant laws ensures compliance and efficiency. Regular training and support from team members also contribute to overcoming these challenges.

What is the difference between Collection vs Customer Service Representative?

AspectCollectionCustomer Service Representative
Required CredentialsHigh school diploma; sometimes certifications in debt collectionHigh school diploma; customer service training often preferred
Work EnvironmentCall centers, debt collection agencies, financial institutionsRetail stores, call centers, corporate offices
Industry UsageFinance, banking, healthcareRetail, telecommunications, hospitality
Common Search/ComparisonYesYes

Collection specialists focus on recovering unpaid debts, often working in finance or healthcare sectors, with specific skills in negotiation and debt laws. Customer Service Representatives handle inquiries, provide support, and assist customers across various industries. While both roles involve communication skills, collections emphasize debt recovery, whereas customer service centers on customer satisfaction and support.

What is a career in collections?

A career in collections involves managing the process of recovering overdue payments from customers or clients. Collection specialists often communicate with debtors via phone, email, or written correspondence, and may use collection software to track accounts. The role requires strong communication skills, attention to detail, and knowledge of relevant laws and regulations.
More about Collection jobs

What are the most commonly searched types of Collection jobs in Maryland?

The most popular types of Collection jobs in Maryland are:

What are popular job titles related to Collection jobs in Maryland?

For Collection jobs in Maryland, the most frequently searched job titles are:

What job categories do people searching Collection jobs in Maryland look for?

The top searched job categories for Collection jobs in Maryland are:

What cities in Maryland are hiring for Collection jobs?

Cities in Maryland with the most Collection job openings:

Collection jobs near you
Infographic showing various Collection job openings in Maryland as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $40,445 per year, or $19.4 per hour.

Collection Manager (Intel Mission Movement, Collection),

Fort George G Meade, MD • On-site

Global Dimensions, LLC
Guided Missile and Space Vehicle Manufacturing • 1 - 10 employees
Learn more about Global Dimensions, LLCexternal

Full-time

Posted 5 days ago

Job description

The Collection Manager (Intel Mission Movement, Collection), located at Fort Meade, Maryland, supports the Cyber National Mission Force (CNMF) by developing, coordinating, and evaluating intelligence collection activities across the Intelligence Community (IC). This position focuses on multi-INT collection, Cyber ISR planning, collection management processes, and the synchronization of SIGINT and Title 10 ISR capabilities to support operational mission requirements.

Essential Job Functions:

Collaborate across the Intelligence Community (IC) to identify customer intelligence needs and gaps and evaluate the efficiency and effectiveness of multi-INT collection against established requirements.

Support the development and execution of collection plans and strategies to provide timely, reliable, and relevant intelligence to mission customers.

Use statistical, algorithmic, data-mining, and visualization techniques to identify and interpret Intelligence, Surveillance, and Reconnaissance (ISR) data sources.

Manage large datasets, ensure data consistency, produce visualizations, and develop analytical models to communicate collection findings.

Assist in developing methods and criteria to determine whether collection requirements have been satisfied using Measures of Effectiveness (MOEs), Measures of Performance (MOPs), collection plan results, and other relevant evaluation methods.

Assist with the development and implementation of CNMF collection management processes, including the synchronization of collection activities from SIGINT platforms and Title 10 ISR capabilities.

Apply knowledge of United States SIGINT System (USSS) architecture to develop processes that enable CNMF to track collection operations through a centralized workflow and provide daily visibility into Cyber Operations, including USSS, SOTA, C-S&R, and Cyber ISR activities.

Work closely with CNMF J2 and CNMF mission teams to identify collection shortfalls and develop strategies to achieve desired operational outcomes.

Coordinate with NSA X1/C, X3, and X4 to leverage existing systems and recommend opportunities to integrate those capabilities into the CNMF Collection Management Architecture.

Develop and provide a daily Cyber ISR plan to the Commander, along with weekly and monthly operational summaries identifying collection activities, workflow inefficiencies, and recommendations for process improvements.

Prepare classified or unclassified monthly status reports highlighting major milestones, accomplishments, collection activities, and mission progress.

Assist with briefing collection results and recommendations to product line leadership, analysts, and other appropriate stakeholders.

Provide weekly mission highlights to CNMF leadership outlining current activities, priorities, and ongoing collection efforts.

Required Skills:

Due to the sensitivity of customer-related requirements, U.S. Citizenship is required.

Demonstrated experience with intelligence collection management, multi-INT collection, SIGINT, ISR, or related DoD/IC intelligence operations.

Knowledge of intelligence collection plans, requirements, strategies, and performance evaluation.

Experience working with Measures of Effectiveness (MOEs) and Measures of Performance (MOPs).

Knowledge of SIGINT platforms, Title 10 ISR capabilities, and United States SIGINT System (USSS) architecture.

Demonstrated proficiency conducting statistical analysis and using statistical tools such as MATLAB, SPSS, SAS, S-PLUS, R, or comparable platforms.

Graduate of an in-residence DoD or Intelligence Community collection management course.

Desired Skills:

Previous Intelligence, Surveillance and Reconnaissance Division (ISRD) experience within an operations center.

Experience supporting CNMF, USCYBERCOM, NSA, or comparable DoD/IC cyber intelligence missions.

Apply