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Collection Jobs in Maryland (NOW HIRING)

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How much do collection jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for collection in Maryland is $19.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $22.40 per hour, depending on experience, location, and employer.

What are some common challenges faced by professionals in collection roles, and how can they be effectively managed?

Collection professionals often encounter challenges such as handling difficult or unresponsive customers, meeting collection targets, and staying compliant with regulations. Success in this role requires strong communication skills, empathy, and the ability to negotiate solutions that work for both the customer and the organization. Building rapport and maintaining professionalism can help de-escalate tense situations, while staying organized and familiar with relevant laws ensures compliance and efficiency. Regular training and support from team members also contribute to overcoming these challenges.

What is a career in collections?

A career in collections involves managing overdue accounts by contacting debtors to recover unpaid funds, often working in financial institutions or collection agencies. It requires strong communication skills, attention to detail, and knowledge of relevant laws and regulations. Professionals may use specialized software to track accounts and ensure compliance.

What is the difference between Collection vs Customer Service Representative?

AspectCollectionCustomer Service Representative
Required CredentialsHigh school diploma; sometimes certifications in debt collectionHigh school diploma; customer service training often preferred
Work EnvironmentCall centers, debt collection agencies, financial institutionsRetail stores, call centers, corporate offices
Industry UsageFinance, banking, healthcareRetail, telecommunications, hospitality
Common Search/ComparisonYesYes

Collection specialists focus on recovering unpaid debts, often working in finance or healthcare sectors, with specific skills in negotiation and debt laws. Customer Service Representatives handle inquiries, provide support, and assist customers across various industries. While both roles involve communication skills, collections emphasize debt recovery, whereas customer service centers on customer satisfaction and support.

What are the key skills and qualifications needed to thrive as a collection specialist, and why are they important?

To thrive as a Collection Specialist, you need a solid understanding of accounts receivable, debt collection processes, and strong numerical proficiency, often supported by a high school diploma or associate degree in finance or business. Familiarity with collection management software, CRM systems, and payment processing tools is commonly required. Excellent negotiation, problem-solving, and interpersonal skills help build rapport with clients and resolve disputes effectively. These skills are crucial for maximizing recoveries, maintaining positive customer relationships, and supporting the financial health of the organization.
More about Collection jobs
What are the most commonly searched types of Collection jobs in Maryland? The most popular types of Collection jobs in Maryland are:
What are popular job titles related to Collection jobs in Maryland? For Collection jobs in Maryland, the most frequently searched job titles are:
What job categories do people searching Collection jobs in Maryland look for? The top searched job categories for Collection jobs in Maryland are:
What cities in Maryland are hiring for Collection jobs? Cities in Maryland with the most Collection job openings:
Collection jobs near you
Infographic showing various Collection job openings in Maryland as of August 2026, with employment types broken down into 82% Full Time, 16% Part Time, and 2% Contract. Highlights an 98% In-person, and 2% Hybrid job distribution, with an average salary of $40,445 per year, or $19.4 per hour.

Collection Manager (Reports Officer) - Sr

Nalley Consulting

Fort George G Meade, MD • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Join the Nalley Consulting team as a Collection Manager at Fort Meade, MD.
Position: Collection Manager (Reports Officer)
LCAT: Senior
Location: Fort Meade, MD - ICC
Required clearance: TS/SCI with CI poly. Only candidates with current polygraphs conducted within the past seven years can be considered.
Required experience and education: Bachelor’s degree and at least 8 years of experience relevant to Collections Management, with at least a portion of the experience within the last 2 years. 12 years of experience in Collections Management in lieu of degree.

Required certification: Graduate of an in-residence DoD or IC collection management course.
Description
This role is responsible for managing the end-to-end intelligence reporting process, ensuring raw intelligence is accurately reviewed, coordinated, and disseminated in accordance with DoD and Intelligence Community policies. The ideal candidate has extensive experience with HUMINT reporting, source management, intelligence oversight, and collection management within the Intelligence Community.
Required Qualifications
  • Graduate of a DoD or Intelligence Community Collection Management or Desk Officer course.
  • Strong knowledge of HUMINT reporting processes, Intelligence Community classification guidance, and intelligence oversight requirements.
  • Experience managing large datasets and ensuring data integrity across multiple databases.
  • Proficiency performing statistical analysis and reporting.
  • Excellent written and verbal communication skills.
Responsibilities
  • Review, edit, coordinate, and publish Intelligence Information Reports (IIRs) in compliance with Intelligence Community and DoD reporting standards.
  • Process and disseminate raw, unevaluated intelligence information while ensuring adherence to intelligence oversight requirements.
  • Track and analyze intelligence reporting metrics and prepare briefings for senior leadership.
  • Maintain and enforce standard operating procedures (SOPs) related to collection management, reporting, and source management.
  • Advise leadership and collection personnel on reporting policies, dissemination procedures, and source management updates.
  • Consolidate intelligence reporting into IIR format to meet command reporting requirements.
  • Maintain, validate, and manipulate data across multiple classified databases using Excel, Access, and other reporting tools.
  • Compile monthly operational reporting statistics and develop reports for leadership.
  • Develop and maintain Operating Instructions (OIs) supporting command-wide collection and reporting initiatives.
Desired Qualifications
  • Experience serving as a HUMINT Reports Officer or Collection Manager.
  • Advanced proficiency with Excel, Access, and classified intelligence databases.
  • Familiarity with DoD and Intelligence Community collection management systems and reporting tools.
  • Knowledge of USCYBERCOM J2X reporting processes and oversight requirements.
  • Experience with DoD HUMINT collection authorities and Intelligence Oversight policies.
  • Recent Intelligence Community experience (within the past two years).
  • Master's degree in a related field.
     

ABOUT NALLEY CONSULTING

Nalley Consulting is a Service Disabled Veteran Owned Small Business working with prime partners to staff Department of Defense and Intelligence Community positions. Created by a U.S. Navy intelligence veteran, Nalley Consulting has grown to include multiple IDIQ vehicles in several states.

Nalley Consulting fringe benefits include:

  • Excellent medical, dental, and vision benefits
  • PTO
  • 11 paid federal holidays
  • Tuition assistance
  • Paid military-reserve leave
  • Paid parental leave for birth or adoption
  • 401k matching up to 5 percent of the base salary
  • Flex time
  • Company-paid short-term disability, long-term disability, and life insurance.

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