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Collection Jobs in Maryland (NOW HIRING)

Morgan Properties

Rent Collection Specialist

Largo, MD · On-site

$25 - $28/hr

Join Our Team as a Rent Collection Specialist - Help Keep Our Community on Track! Are you meticulous, detail-oriented, and driven by the satisfaction of smooth, on-time operations? We're looking for ...

Guitar Center

Collection Specialist

Frederick, MD

$18 - $20/hr

The Accounts Collection Specialist is responsible for collecting on delinquent accounts from consumers. This position is ideal for an individual looking to join a rapidly growing organization with ...

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Collection information

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$9

$19

$29

How much do collection jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for collection in Maryland is $19.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $22.40 per hour, depending on experience, location, and employer.

What are some common challenges faced by professionals in collection roles, and how can they be effectively managed?

Collection professionals often encounter challenges such as handling difficult or unresponsive customers, meeting collection targets, and staying compliant with regulations. Success in this role requires strong communication skills, empathy, and the ability to negotiate solutions that work for both the customer and the organization. Building rapport and maintaining professionalism can help de-escalate tense situations, while staying organized and familiar with relevant laws ensures compliance and efficiency. Regular training and support from team members also contribute to overcoming these challenges.

What is a career in collections?

A career in collections involves managing overdue accounts by contacting debtors to recover unpaid funds, often working in financial institutions or collection agencies. It requires strong communication skills, attention to detail, and knowledge of relevant laws and regulations. Professionals may use specialized software to track accounts and ensure compliance.

What is the difference between Collection vs Customer Service Representative?

AspectCollectionCustomer Service Representative
Required CredentialsHigh school diploma; sometimes certifications in debt collectionHigh school diploma; customer service training often preferred
Work EnvironmentCall centers, debt collection agencies, financial institutionsRetail stores, call centers, corporate offices
Industry UsageFinance, banking, healthcareRetail, telecommunications, hospitality
Common Search/ComparisonYesYes

Collection specialists focus on recovering unpaid debts, often working in finance or healthcare sectors, with specific skills in negotiation and debt laws. Customer Service Representatives handle inquiries, provide support, and assist customers across various industries. While both roles involve communication skills, collections emphasize debt recovery, whereas customer service centers on customer satisfaction and support.

What are the key skills and qualifications needed to thrive as a collection specialist, and why are they important?

To thrive as a Collection Specialist, you need a solid understanding of accounts receivable, debt collection processes, and strong numerical proficiency, often supported by a high school diploma or associate degree in finance or business. Familiarity with collection management software, CRM systems, and payment processing tools is commonly required. Excellent negotiation, problem-solving, and interpersonal skills help build rapport with clients and resolve disputes effectively. These skills are crucial for maximizing recoveries, maintaining positive customer relationships, and supporting the financial health of the organization.
More about Collection jobs
What are the most commonly searched types of Collection jobs in Maryland? The most popular types of Collection jobs in Maryland are:
What are popular job titles related to Collection jobs in Maryland? For Collection jobs in Maryland, the most frequently searched job titles are:
What job categories do people searching Collection jobs in Maryland look for? The top searched job categories for Collection jobs in Maryland are:
What cities in Maryland are hiring for Collection jobs? Cities in Maryland with the most Collection job openings:
Collection jobs near you
Infographic showing various Collection job openings in Maryland as of August 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 98% In-person, and 2% Hybrid job distribution, with an average salary of $40,445 per year, or $19.4 per hour.

Collection Manager - Reports Officer

Peraton

Fort George G Meade, MD • On-site

$112K - $179K/yr

Full-time

Posted 18 days ago

Peraton rating

8.3

Company rating: 8.3 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

50th of 223 rated it services

Job description

Responsibilities
Raw intelligence is only as valuable as the reporting that gets it into the right hands. Peraton is looking for a Collection Manager specializing in Reports Officer functions to keep USCYBERCOM J2X's intelligence reporting pipeline running with precision at Fort Meade, MD.
In this role, you'll own the process that takes raw, unevaluated intelligence information and transforms it into properly reviewed, coordinated, and disseminated reports that meet the command's reporting obligations and oversight requirements. You'll track metrics, enforce SOPs, manage databases, and keep senior leaders informed on policy developments that affect dissemination and source management. This is a process-critical role for professionals who understand that the quality of intelligence reporting is just as important as the quality of the intelligence itself.
What You'll Do
  • Process and publish raw, unevaluated intelligence information reports ensuring full compliance with oversight policies
  • Review, edit, coordinate, and submit Intelligence Information Reports (IIRs) for release
  • Track and maintain J2X reporting metrics; prepare and present formal intelligence reporting metric briefings to command and senior leadership
  • Keep senior leaders and individual collectors apprised of significant developments in policy as applied to dissemination and source management
  • Establish, maintain, and enforce standard operating procedures (SOPs) for collection, reporting, and source management
  • Consolidate relevant, actionable intelligence reporting into IIR format to meet Command reporting obligations
  • Manipulate and maintain data across numerous databases using Excel, Access, and classified database tables, ensuring data consistency throughout
  • Compile monthly collection operations management statistics and reporting
  • Author and maintain Operating Instructions (OIs) for Command-wide programs and initiatives

#USCCJ2
Qualifications
What You Bring
Required:
  • Active Top Secret/SCI (TS/SCI) clearance with Polygraph
  • Minimum of 12 years w/o a degree or 10 years with AS/AA or 8 years with BS/BA or 6 years with MS/MA or 3 years with PhD
  • Graduate of an in-residence DoD/IC Collection Management course or Desk Officer course
  • Working knowledge of HUMINT reporting processes, compliance requirements, and IC/DoD classification guidelines
  • Demonstrated proficiency conducting statistical analysis and using statistical packages
  • Ability to manage large amounts of data, ensure data consistency, and manipulate data across numerous databases
  • Strong verbal and written communication skills

Preferred:
  • Proficiency with Excel, Access, and classified database tables in an intelligence reporting context
  • Background in HUMINT reports officer functions, source management, or intelligence compliance
  • Experience with DoD/IC collection management systems and reporting vehicles
  • Familiarity with USCYBERCOM J2X reporting requirements and oversight frameworks
  • Knowledge of DoD HUMINT collection authorities and intelligence oversight policies
  • 12+ years of relevant experience, including work within the last 2 years
  • Master's degree in a related field - or a Bachelor's degree plus 5 additional years of senior-level experience (17 years total)

Peraton drives missions of consequence - protecting and promoting U.S. national security at the highest levels. As part of our team, you'll work alongside some of the most skilled professionals in the intelligence community, tackling complex problems that matter. We offer a culture that values your expertise and invests in your growth.
Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.
Target Salary Range
$112,000 - $179,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
EEO
EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

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About Peraton

Sourced by ZipRecruiter

At Peraton, we re at the forefront of delivering the next big thing every day. We re the partner of choice to help solve some of the world s most daunting challenges, delivering bold, new solutions to keep people around the world safer and more secure.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Herndon, VA, US

Year founded

2017

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