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Collection Jobs in Pennsylvania (NOW HIRING)

JLL

Data Collection Specialist II

Pittsburgh, PA · Remote

Experience with performing data collection on building systems (HVAC, refrigeration, point of sale). * Preferable but not essential to have additional experience with IoT devices. ESSENTIAL DUTIES ...

Remex, Inc

Collection Representative

Willow Grove, PA · On-site

$37K - $70K/yr

As a Debt Collection Professional, your mission is to motivate consumers to resolve their debts responsibly. You'll engage with consumers, negotiate repayment terms, and document your efforts to ...

Remex, Inc

Collection Representative

Willow Grove, PA · On-site

$37K - $70K/yr

As a Debt Collection Professional, your mission is to motivate consumers to resolve their debts responsibly. You'll engage with consumers, negotiate repayment terms, and document your efforts to ...

Remex, Inc

Collection Representative

Willow Grove, PA · On-site

$37K - $70K/yr

As a Debt Collection Professional, your mission is to motivate consumers to resolve their debts responsibly. You'll engage with consumers, negotiate repayment terms, and document your efforts to ...

Integrated Resources INC

Collection Associate

Exton, PA

$17 - $23.25/hr

Exton, PA Duration: 2 - 3 months + (possible extension) This role will report to Collection Lead. Experience in Financial Accounting Capable of working independently and applying analytical skills in ...

MBM Collections, LLC

Be Seen First

Collections Supervisor

Monroeville, PA · On-site

$38K - $40K/yr

Manage collection activities and taxpayer service for assigned delinquent tax accounts. * Respond to taxpayer inquiries by phone, email, and written correspondence. * Research account history and ...

Fnbcorp

Mortgage Collection Representative

Pittsburgh, PA

$16.50 - $21.25/hr

Mortgage Collection Representative 1 Business Unit: Mortgage Administration Reports to: Supervisor of Default Servicing Position Overview: This position is primarily responsible for remediation of ...

Ogletree Deakins

Collections Coordinator

Pittsburgh, PA · Hybrid

$29.21 - $38.37/hr

Review internal accounts receivable and collection policies to increase efficiency and reduce aging balances. * Perform account reconciliations and resolve billing, payment, and application ...

Fox Rothschild

Collections Supervisor

Blue Bell, PA

Monitor that staff are updating collection notes in ARCS (Accounts Receivables Collections Software) on a timely basis. * Proactively monitor accounts for pre-approved discounted payments and handle ...

Fox Rothschild

Collections Supervisor

Warrington, PA

Monitor that staff are updating collection notes in ARCS (Accounts Receivables Collections Software) on a timely basis. * Proactively monitor accounts for pre-approved discounted payments and handle ...

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How much do collection jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for collection in Pennsylvania is $20.08, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $23.12 per hour, depending on experience, location, and employer.

What are some common challenges faced by professionals in collection roles, and how can they be effectively managed?

Collection professionals often encounter challenges such as handling difficult or unresponsive customers, meeting collection targets, and staying compliant with regulations. Success in this role requires strong communication skills, empathy, and the ability to negotiate solutions that work for both the customer and the organization. Building rapport and maintaining professionalism can help de-escalate tense situations, while staying organized and familiar with relevant laws ensures compliance and efficiency. Regular training and support from team members also contribute to overcoming these challenges.

What is a career in collections?

A career in collections involves managing overdue accounts by contacting debtors to recover unpaid funds, often working in financial institutions or collection agencies. It requires strong communication skills, attention to detail, and knowledge of relevant laws and regulations. Professionals may use specialized software to track accounts and ensure compliance.

What is the difference between Collection vs Customer Service Representative?

AspectCollectionCustomer Service Representative
Required CredentialsHigh school diploma; sometimes certifications in debt collectionHigh school diploma; customer service training often preferred
Work EnvironmentCall centers, debt collection agencies, financial institutionsRetail stores, call centers, corporate offices
Industry UsageFinance, banking, healthcareRetail, telecommunications, hospitality
Common Search/ComparisonYesYes

Collection specialists focus on recovering unpaid debts, often working in finance or healthcare sectors, with specific skills in negotiation and debt laws. Customer Service Representatives handle inquiries, provide support, and assist customers across various industries. While both roles involve communication skills, collections emphasize debt recovery, whereas customer service centers on customer satisfaction and support.

What are the key skills and qualifications needed to thrive as a collection specialist, and why are they important?

To thrive as a Collection Specialist, you need a solid understanding of accounts receivable, debt collection processes, and strong numerical proficiency, often supported by a high school diploma or associate degree in finance or business. Familiarity with collection management software, CRM systems, and payment processing tools is commonly required. Excellent negotiation, problem-solving, and interpersonal skills help build rapport with clients and resolve disputes effectively. These skills are crucial for maximizing recoveries, maintaining positive customer relationships, and supporting the financial health of the organization.
More about Collection jobs
What are the most commonly searched types of Collection jobs in Pennsylvania? The most popular types of Collection jobs in Pennsylvania are:
What are popular job titles related to Collection jobs in Pennsylvania? For Collection jobs in Pennsylvania, the most frequently searched job titles are:
What job categories do people searching Collection jobs in Pennsylvania look for? The top searched job categories for Collection jobs in Pennsylvania are:
What cities in Pennsylvania are hiring for Collection jobs? Cities in Pennsylvania with the most Collection job openings:
Collection jobs near you
Infographic showing various Collection job openings in Pennsylvania as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $41,772 per year, or $20.1 per hour.

Credit/Collection Associate - WTL

Ward Trucking, LLC

Altoona, PA • On-site

$16.50 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Ward Transport & Logistics rating

8.1

Company rating: 8.1 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

44th of 359 rated logistics

Job description

JOB TITLE: Credit / Collection Associate I
REPORTS TO: Accounts Receivable / Collections Supervisor
OVERVIEW OF ROLE: To notify customers, either by professional telephone contact or by mail, on past due status of account and work with them to resolve the situation. To always serve the customer first by researching any questionable bills for errors and making corrections. To assist with clerical duties, such as mailroom and scanning.
WARD IS ACCEPTING APPLICATIONS FOR FUTURE EMPLOYMENT OPPORTUNITIES IN THIS AREA OF INTEREST.
DUTIES AND RESPONSIBILITIES:
• Contact delinquent accounts by phone or mail for payment, investigate reason for non-payment, send necessary documentation to effect collection for accounts over $500. May recommend collection action or settlement on small balances to Collections Supervisor.
• Research customer documentation on file (DR's, B/L's, paid files, etc.) to either verify or disprove customer's reason for non-payment.
• Correct any billing errors and document in Customer Feedback Log.
• Provide customer service to all customers adhering to Ward standards for customer service.
• Contact service center personnel concerning receivables in dispute and to prevent future payment problems.
• Help with check application when needed.
• Perform morning or afternoon mailroom duties as assigned.
• Perform document scanning as assigned.
• Assist in stuffing and mailing of invoices as assigned
• Mail out coded and/or miscellaneous letters as needed.
• Fully support all technologies and processes, introduced by Ward, that are intended to improve efficiencies and/or the customer experience. Support would include adherence to training programs, guidelines and processes associated with these systems.
• Process customer requests for proof of delivery or bill of lading in a timely manner as needed.
Job Requirements:
REQUIREMENTS:
• Must have proficient organizational and clerical skills.
• Must have customer service focus and good people skills.
• Must have basic knowledge of business math and good analytical skills.
• Must have good verbal and written communication skills.
• Must have basic ability to use office equipment such as computer, calculator,
photocopier, fax, etc.
• Must be able to work overtime / hours as required.
GENERAL BENEFIT LISTING:
As a family-owned and operated business that believes in treating its employees like family. This is why we offer our full-time employees a long list of benefits.
  • Direct Deposit
  • On Demand Pay
  • Paid Time Off
  • Paid Holidays
  • 401(k) Plan with Company Match
  • Employee Assistance Program (EAP)
  • Medical, Prescription, Dental and Vision Insurance
  • Telemedicine
  • Health Savings Account
  • Flexible Spending Account
  • Wellness Program with Health Reimbursement Account
  • Group Life and AD&D Insurance
  • Company-Provided Short-Term Disability
  • Voluntary Worksite Benefits
  • Home, Auto and Pet Insurance
  • 529 College Savings Plan
  • Credit Union

This job description does not necessarily represent an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the job, management reserves the right to revise the job or to require that other or different tasks be performed as circumstances change.

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