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Collection Representative Jobs in Arizona (NOW HIRING)

Banner Health

PAS Representative Float

Peoria, AZ · On-site

Collect payments and regular collection targets as determined by management. May perform financial ... rep intends to do with patient, thanking them for choosing Banner Health. 2. Performs pre ...

New

Banner Health

PAS Representative Float

Peoria, AZ · On-site

Collect payments and regular collection targets as determined by management. May perform financial ... rep intends to do with patient, thanking them for choosing Banner Health. 2. Performs pre ...

New

Conifer Value

Patient Access Lead Representative

Phoenix, AZ · On-site

$17.25 - $21.75/hr

The requirements listed below are representative of the knowledge, skill and/or ability required ... Advanced Patient Liability Collection performance and high achievement in productivity * Must be ...

Ampcus

Customer Care Representative

Saint Michaels, AZ · On-site

$14.50 - $19.50/hr

Job Title: Customer Care Representative Location: St Michaels, AZ. * As a Customer Care ... Contributing to the collection and recording of churn mitigation actions in the module.

Tenet Health

Patient Access Lead Representative

Phoenix, AZ · On-site

$17.25 - $21.75/hr

The requirements listed below are representative of the knowledge, skill and/or ability required ... Advanced Patient Liability Collection performance and high achievement in productivity * Must be ...

System One

A/R Representative III

Phoenix, AZ · On-site

$18 - $22.75/hr

Job Title: A/R Representative III Location: Phoenix, AZ Overview System One is seeking an A/R ... Monitor AR aging reports to identify collection priorities and trends related to denials or issues.

System One

A/R Representative III

Phoenix, AZ · On-site

$18 - $22.75/hr

Job Title: A/R Representative III Location: Phoenix, AZ Overview System One is seeking an A/R ... Monitor AR aging reports to identify collection priorities and trends related to denials or issues.

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All JobsCollection Representative JobsCollection Representative Jobs in Arizona

Collection Representative information

See Arizona salary details

$10

$17

$25

How much do collection representative jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for collection representative in Arizona is $17.82, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.71 per hour, depending on experience, location, and employer.

What is a collection representative?

Collection Representatives are professionals responsible for contacting individuals or businesses to collect payments on overdue accounts. They typically work for collection agencies, financial institutions, or other organizations that extend credit. Their duties include negotiating payment arrangements, updating account information, and advising customers on payment options. Collection Representatives must adhere to federal and state regulations regarding debt collection practices while maintaining a professional and empathetic approach.

What skills and qualifications are needed to be a collection representative?

To thrive as a Collection Representative, you need strong negotiation, communication, and problem-solving skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and phone systems is typically required. Persistence, empathy, and professionalism help build rapport with customers and navigate difficult conversations. These skills are crucial for recovering outstanding debts while maintaining positive customer relationships and upholding company reputation.

How does a collection representative collaborate with other departments to resolve account issues?

Collection Representatives frequently work alongside customer service, billing, and sometimes sales teams to gather accurate account information and address customer concerns. Effective collaboration ensures that payment disputes or account discrepancies are resolved promptly, improving the likelihood of successful collections. Open communication with these departments helps Collection Representatives provide tailored solutions to customers, which can both recover outstanding balances and maintain positive client relationships.

What is the difference between Collection Representative vs Credit Analyst?

AspectCollection RepresentativeCredit Analyst
Required CredentialsHigh school diploma or equivalent; sometimes relevant certificationsBachelor's degree in finance, accounting, or related field; certifications like CFA are common
Work EnvironmentCall centers, offices, or remote work; focus on debt recoveryBanking or financial institutions; analyzing credit data and risk
Employer & Industry UsageFinancial services, collection agencies, banksBanks, lending companies, financial institutions
Search & Comparison IntentUnderstanding debt collection rolesAssessing creditworthiness and risk analysis

While both roles operate within the financial sector, Collection Representatives focus on recovering unpaid debts through communication with customers, often requiring strong interpersonal skills. Credit Analysts evaluate financial data to determine credit risk, requiring analytical skills and relevant certifications. The roles differ in responsibilities, work environment, and required credentials, but both are essential in financial services.

How much do collection representatives make?

Collection representatives typically earn a median annual salary of around $40,000 to $50,000, with additional compensation through commissions or bonuses based on recovery performance. Salaries can vary depending on experience, location, and the industry they work in, and strong communication skills are essential for success in this role.
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Collection Representative jobs near you
Infographic showing various Collection Representative job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 12% Part Time, 2% Temporary, and 2% Contract. Highlights an 65% Physical, 1% Hybrid, and 34% Remote job distribution, with an average salary of $37,069 per year, or $17.8 per hour.

(Bilingual) Customer Service Represenative

Phoenix, AZ • On-site

Robert Half
Recruiting and Staffing Services • 10K+ employees
Learn more about Robert Halfexternal

$18 - $21/hr

Temporary

Posted 15 days ago

Job description

Our client, in the financial services industry, is in need for a bilingual (English/Spanish) Customer Service Representative to join our team in Phoenix for a temp-to-hire role! This position is ideal for someone who thrives in a fast-paced call center setting, can balance collection efforts with strong customer service, and is confident managing a high volume of account activity. You will support delinquent account resolution by speaking with customers, setting payment plans, securing payments, and documenting every interaction accurately while helping the team meet performance goals.


In addition to hourly compensation, this position is eligible for a monthly bonus - between $100 - $1,000 a month, based on performance metrics.


Client is growing, and are needing 5 candidates to join their team ASAP!


Responsibilities:

• Contact customers regarding accounts that are 30 or more days overdue through a combination of inbound and outbound calls.

• Collect payments and work with customers to set up practical repayment solutions based on account status.

• Manage a high daily call volume while maintaining efficiency and attention to detail.

• Record conversations, payment activity, and account updates thoroughly in the designated system.

• Review customer records to confirm contact details and other key information before taking collection action.

• Focus on lowering delinquency levels within an assigned portfolio by following established collection practices.

• Track individual productivity standards and contribute to departmental collection targets.

• Participate in required onsite scheduling, including occasional late shifts and periodic Saturday coverage.

• Bilingual (Spanish) communication skills are required.

• 2+ years of experience in customer service, and previous call center experience a huge plus

• Comfortable handling frequent inbound and outbound phone activity throughout the workday.

• Strong written documentation skills with the ability to maintain accurate account notes.

Tech savvy to use different systems, and comfortable with learning new software

Robert Half logo

About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

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