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Debt Collection Agency Jobs in Arizona (NOW HIRING)

Structured Settlement

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Debt Collection Manager

Phoenix, AZ · On-site

$40K - $80K/yr (+ commission)

Operations Director / CEO About Us We are a professional debt recovery agency dedicated to ethical, compliant, and effective collection practices. We partner with clients across industries to recover ...

Zwicker & Associates, P.C.

Call Center Debt Collector

Tempe, AZ · On-site

$15.50 - $20.25/hr

... debt collection. Founded in 1991, Zwicker represents lenders in various consumer and commercial ... No phone calls, no agencies; EOE, drug-free workplace. Please review our Applicant Privacy Notice:

SunWest Credit Union

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Collection Specialist + COMMISSION

Glendale, AZ · On-site

$21/hr (+ commission)

... party collection agencies and those retained in-house. * Perform advanced skip tracing to locate ... Strong knowledge of legal procedures related to debt recovery, small claims, and probate.

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How much do debt collection agency jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for debt collection agency in Arizona is $21.43, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $26.63 per hour, depending on experience, location, and employer.

What is a debt collection agency?

A Debt Collection Agency job involves recovering overdue payments from individuals or businesses on behalf of creditors. Professionals in this role contact debtors via phone, email, or letters to negotiate repayment plans, provide payment options, and ensure compliance with relevant laws and regulations. Strong communication, negotiation skills, and persistence are essential for success in this field.

What are the typical daily responsibilities at a debt collection agency?

Staff at a debt collection agency typically spend their day contacting debtors via phone, email, or written correspondence to negotiate repayment arrangements and resolve outstanding accounts. They review account histories, update client databases, and escalate unresolved cases as needed. Agencies often work as teams to share best practices and support new hires through ongoing training. Maintaining compliance with relevant laws and company policies is a key focus throughout all daily activities.

What are the key skills and qualifications needed to thrive in a debt collection agency?

To thrive as a Debt Collection Agency, you need comprehensive knowledge of debt collection laws, negotiation tactics, and account management processes. Familiarity with specialized collections software, CRM systems, and adherence to regulatory certifications such as the Fair Debt Collection Practices Act (FDCPA) is essential. Outstanding interpersonal skills, resilience, and professionalism are key soft skills for effectively communicating with both clients and debtors. These competencies enable successful debt recovery, maintain client satisfaction, and ensure strict legal compliance.

Is debt collection a good career?

Debt collection is a job that involves contacting individuals to recover overdue payments, often requiring strong communication and negotiation skills. It can offer steady employment and opportunities for advancement, but may involve challenging interactions and strict regulatory compliance. Success in this field often depends on interpersonal skills and understanding of debt collection laws.

What qualifications do you need to be a debt collection agency?

A debt collection agency typically requires licensing or registration depending on state or country regulations, along with knowledge of debt collection laws and practices. Employees often need strong communication skills, attention to detail, and may require background checks or certifications such as the Fair Debt Collection Practices Act (FDCPA) compliance training.

What are the most commonly searched types of Debt Collection Agency jobs in Arizona?

The most popular types of Debt Collection Agency jobs in Arizona are:

What are popular job titles related to Debt Collection Agency jobs in Arizona?

For Debt Collection Agency jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Debt Collection Agency jobs in Arizona look for?

The top searched job categories for Debt Collection Agency jobs in Arizona are:

What cities in Arizona are hiring for Debt Collection Agency jobs?

Cities in Arizona with the most Debt Collection Agency job openings:

Debt Collection Agency jobs near you
Infographic showing various Debt Collection Agency job openings in Arizona as of August 2026, with employment types broken down into 86% Full Time, and 14% Contract. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $44,574 per year, or $21.4 per hour.

Debt Collection Manager

Structured Settlement

Phoenix, AZ • On-site

$40K - $80K/yr (+ commission)

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

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Job description

Employment Type: Full-time

Competitive base salary + performance based incentives

Comprehensive benefits package (health, dental, vision, retirement plan)

Reports to: Operations Director / CEO

About Us

We are a professional debt recovery agency dedicated to ethical, compliant, and effective collection practices. We partner with clients across industries to recover outstanding balances while treating consumers with respect and adhering strictly to all applicable laws and regulations. Our team values integrity, results, and continuous improvement.

The Role

We are seeking an experienced Debt Collection Manager to lead our collections team. In this role, you will oversee daily operations, drive performance, ensure regulatory compliance, and develop strategies that maximize recoveries while maintaining high standards of professionalism and customer treatment.

Key Responsibilities

  • Lead, coach, and motivate a team of collectors to achieve and exceed recovery targets and KPIs
  • Develop, implement, and refine collection strategies, scripts, and workflows
  • Monitor portfolio performance, analyze data, and produce regular reports on recovery rates, aging, and team productivity
  • Ensure full compliance with all relevant laws and regulations (including FDCPA, and applicable state/local rules)
  • Handle escalated accounts, complex negotiations
  • Maintain accurate records and support audit readiness

What We’re Looking For

  • Proven experience (ideally 5+ years) in debt collections, with at least 2–3 years in a supervisory or managerial role
  • Strong knowledge of consumer protection and collections regulations
  • Demonstrated success in meeting or exceeding recovery targets
  • Excellent leadership, coaching, and people management skills
  • Strong analytical ability and comfort with performance metrics and reporting
  • Outstanding communication, negotiation, and problem solving skills
  • High ethical standards and a commitment to treating consumers fairly
  • Proficiency with collection software/CRM systems Google and Microsoft Office

What We Offer

  • Competitive base salary + performance based incentives
  • Comprehensive benefits package (health, dental, vision, retirement plan)
  • Professional development and training opportunities
  • Supportive, results driven team environment
  • Opportunity to make a measurable impact on company performance


We are an equal opportunity employer and value diversity in our workplace.

Join us and help lead a high performing collections team that delivers results the right way.

Company Description

We have been in business 20 plus years, four locations and growing!