About the role As a Technical Support Associate at Synthesia, you'll be part of the team ensuring delivering first-line technical support to enterprise customers. You'll assist with technical ...
About the role As a Technical Support Associate at Synthesia, you'll be part of the team ensuring delivering first-line technical support to enterprise customers. You'll assist with technical ...
Technical Support Associate
Salt Lake City, UT · On-site
$65K - $80K/yr
The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.
Technical Support Associate
Salt Lake City, UT · On-site
$65K - $80K/yr
The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.
Technical Support Associate
Wauwatosa, WI · On-site
$65K - $80K/yr
The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.
Technical Support Associate
Wauwatosa, WI · On-site
$65K - $80K/yr
The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.
Technical Support Associate
Plano, TX · On-site
$65K - $80K/yr
The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.
Technical Support Associate
Plano, TX · On-site
$65K - $80K/yr
The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.
Technical Support Associate
Grand Rapids, MI · On-site
$65K - $80K/yr
The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.
Technical Support Associate
Grand Rapids, MI · On-site
$65K - $80K/yr
The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.
Technical Support Associate
Atlanta, GA · On-site
$65K - $80K/yr
The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.
Technical Support Associate
Atlanta, GA · On-site
$65K - $80K/yr
The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.
Technical Support Associate
Jersey City, NJ · On-site
$70K - $90K/yr
... gather client requirements and provide technical expertise during the post-sales process. • ... an Associate's degree in Electrical/Electronics Engineering with equivalent relevant experience ...
Technical Support Associate
Jersey City, NJ · On-site
$70K - $90K/yr
... gather client requirements and provide technical expertise during the post-sales process. • ... an Associate's degree in Electrical/Electronics Engineering with equivalent relevant experience ...
Technical Support Associate
$65K - $80K/yr
The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.
Technical Support Associate
$65K - $80K/yr
The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.
Technical Support Associate
$65K - $80K/yr
The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.
Technical Support Associate
$65K - $80K/yr
The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.
Technical Support Associate
Grand Rapids, MI · On-site
$65K - $80K/yr
The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.
Technical Support Associate
Grand Rapids, MI · On-site
$65K - $80K/yr
The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.
Technical Support Associate
Grand Rapids, MI · On-site
$65K - $80K/yr
The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.
Technical Support Associate
Grand Rapids, MI · On-site
$65K - $80K/yr
The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.
Technical Support Associate
Plano, TX · On-site
$65K - $80K/yr
The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.
Technical Support Associate
Plano, TX · On-site
$65K - $80K/yr
The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.
Technical Support Associate
Jersey City, NJ · On-site
$70K - $90K/yr
Work with internal teams to gather client requirements and provide technical expertise during the ... an Associate's degree in Electrical/Electronics Engineering with equivalent relevant experience ...
Technical Support Associate
Jersey City, NJ · On-site
$70K - $90K/yr
Work with internal teams to gather client requirements and provide technical expertise during the ... an Associate's degree in Electrical/Electronics Engineering with equivalent relevant experience ...
Technical Support Associate
Jersey City, NJ · On-site
$70K - $90K/yr
Work with internal teams to gather client requirements and provide technical expertise during the ... an Associate's degree in Electrical/Electronics Engineering with equivalent relevant experience ...
Technical Support Associate
Jersey City, NJ · On-site
$70K - $90K/yr
Work with internal teams to gather client requirements and provide technical expertise during the ... an Associate's degree in Electrical/Electronics Engineering with equivalent relevant experience ...
Technical Support Associate
Jersey City, NJ · On-site
$70K - $90K/yr
... gather client requirements and provide technical expertise during the post-sales process. • ... an Associate's degree in Electrical/Electronics Engineering with equivalent relevant experience ...
Technical Support Associate
Jersey City, NJ · On-site
$70K - $90K/yr
... gather client requirements and provide technical expertise during the post-sales process. • ... an Associate's degree in Electrical/Electronics Engineering with equivalent relevant experience ...
Whether you are supporting a local business, helping a national client navigate complex risk, or ... As a Technical Support Associate, you will be responsible for assisting Account Managers and ...
Whether you are supporting a local business, helping a national client navigate complex risk, or ... As a Technical Support Associate, you will be responsible for assisting Account Managers and ...
Whether you are supporting a local business, helping a national client navigate complex risk, or ... As a Technical Support Associate, you will be responsible for assisting Account Managers and ...
Whether you are supporting a local business, helping a national client navigate complex risk, or ... As a Technical Support Associate, you will be responsible for assisting Account Managers and ...
Technical Support Associate
Memphis, TN · On-site
$70K - $100K/yr
Supermicro is looking for a stellar Technical Support Associate to support our Global Service network and help build a world class field engineering organization. This job requires the ability to ...
Technical Support Associate
Memphis, TN · On-site
$70K - $100K/yr
Supermicro is looking for a stellar Technical Support Associate to support our Global Service network and help build a world class field engineering organization. This job requires the ability to ...
Technical Support Associate
Memphis, TN · On-site
$70K - $100K/yr
Supermicro is looking for a stellar Technical Support Associate to support our Global Service network and help build a world class field engineering organization. This job requires the ability to ...
Technical Support Associate
Memphis, TN · On-site
$70K - $100K/yr
Supermicro is looking for a stellar Technical Support Associate to support our Global Service network and help build a world class field engineering organization. This job requires the ability to ...
A Fortune 500 aerospace and manufacturing giant is looking urgently for Technical Support Associate that deals with customers over the phone and through e-mail. Tasks and Responsibilities: Customer ...
A Fortune 500 aerospace and manufacturing giant is looking urgently for Technical Support Associate that deals with customers over the phone and through e-mail. Tasks and Responsibilities: Customer ...
Client Technical Support Associate information
See salary details
$19.16 is the 25th percentile. Wages below this are outliers.
$16.11 - $19.89
31% of jobs
The median wage is $21.83 / hr.
$19.89 - $23.67
37% of jobs
$25.26 is the 75th percentile. Wages above this are outliers.
$23.67 - $27.45
16% of jobs
$27.45 - $31.23
0% of jobs
$31.23 - $35.01
6% of jobs
$35.01 - $38.79
2% of jobs
$38.79 - $42.57
0% of jobs
$42.57 - $46.35
0% of jobs
$46.35 - $50.13
0% of jobs
$50.13 - $53.91
0% of jobs
$53.91 - $57.69
7% of jobs
$16
$28
$57
How much do client technical support associate jobs pay per hour?
As of Aug 4, 2026, the average hourly pay for client technical support associate in the United States is $28.12, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $27.16 per hour, depending on experience, location, and employer.
What does a client technical support associate do?
A client technical support associate typically works at a help desk and answers customer questions by telephone, email, or through an online portal. This includes resolving problems with the company's services or equipment the customer is using. Communication is key, as a client technical support associate should try to remain calm and patient with each customer. Many employers with this kind of staff offer 24/7 assistance, so this position may require weekend and night availability.
More about Client Technical Support Associate jobs
What cities are hiring for Client Technical Support Associate jobs? Cities with the most Client Technical Support Associate job openings:
What states have the most Client Technical Support Associate jobs? States with the most job openings for Client Technical Support Associate jobs include:
Full-time
Re-posted 2 days ago
Job description
Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.
As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.
Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.
About the role
As a Technical Support Associate at Synthesia, you'll be part of the team ensuring delivering first-line technical support to enterprise customers. You'll assist with technical investigations, resolve customer issues, and learn to handle more complex cases as you develop your technical and analytical skills.
You'll work closely with experienced Technical Support Specialists and Engineers, gaining exposure to a wide range of technical systems while supporting customers and internal teams. This is a great opportunity to start or advance your career in technical support within a fast-paced, innovative SaaS company.
Role Responsibilities:
Key Performance Indicators (KPI's) within the support team, including but not limited to:
As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.
Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.
About the role
As a Technical Support Associate at Synthesia, you'll be part of the team ensuring delivering first-line technical support to enterprise customers. You'll assist with technical investigations, resolve customer issues, and learn to handle more complex cases as you develop your technical and analytical skills.
You'll work closely with experienced Technical Support Specialists and Engineers, gaining exposure to a wide range of technical systems while supporting customers and internal teams. This is a great opportunity to start or advance your career in technical support within a fast-paced, innovative SaaS company.
Role Responsibilities:
- Provide first-line technical support to enterprise customers mainly via live chat, investigating and resolving platform issues
- Gather and document all relevant information for reported issues, ensuring accurate case creation and updates
- Apply standard troubleshooting techniques and validated fixes under guidance from senior team members
- Escalate more complex or critical issues to Technical Support Specialists or Engineering with clear diagnostic details
- Reproduce reported issues in internal environments to support investigations
- Follow up with customers to ensure issues are resolved to satisfaction
- Maintain clear, professional communication with customers throughout the support process
- Document solutions, troubleshooting steps, and new learnings for internal knowledge sharing
- 1 to 3 years' experience in a technical support, helpdesk, or customer-facing technical role (or equivalent practical experience)
- Strong interest in software, systems troubleshooting, and delivering excellent customer outcomes
- Confident and clear communicator, with the ability to explain technical concepts to non-technical users
- Highly organised with strong analytical and problem-solving skills, and attention to detail
- Comfortable taking ownership of issues and managing multiple cases in parallel
- Curious, proactive learner who enjoys developing technical depth and understanding new tools
- Collaborative team player who contributes positively to team discussions and continuous improvement
- Basic understanding of SaaS platforms and web technologies
- Familiarity with basic browser troubleshooting and developer tools
- Experience using ticketing systems such as Intercom, Jira, or Salesforce
- Awareness of SSO concepts and authentication flows
- Interest in APIs, data analysis, or system integrations
- Exposure to log analysis or monitoring platforms (e.g. Datadog)
Key Performance Indicators (KPI's) within the support team, including but not limited to:
- Customer Satisfaction (CSAT)
- First Response Time
- SLA Compliance
- Productivity metrics