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Client Technical Support Associate Jobs in Michigan

Kiongroup

Technical Support Associate

Grand Rapids, MI

$65K - $80K/yr

The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.

Kion Group AG

Technical Support Associate

Grand Rapids, MI · On-site

$65K - $80K/yr

The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.

Kiongroup

Technical Support Associate

Grand Rapids, MI · On-site

$65K - $80K/yr

The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.

Xerox

Software Technical Support Associate

Novi, MI · Hybrid

Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven ... Mentor on-site technical account associates and transfers skills that will enable the AA to perform ...

Xerox

Software Technical Support Associate

Ann Arbor, MI · On-site

Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven ... Mentor on-site technical account associates and transfers skills that will enable the AA to perform ...

Collabera

Technical Support

Ann Arbor, MI

$36K - $46K/yr

As a half a billion dollar IT company, Collabera's client-centric business model, commitment to ... May require an associate's degree in a related area and 0-2 years of experience in the field or in ...

Denso

Technical Support

Battle Creek, MI · On-site

$22.21 - $27.74/hr

Responds to telephone calls, e-mail and employee requests for technical support. * Performs ... Associates degree in related field * 0-3+ years' experience * Knowledge of information systems ...

Computech Corporation

Technical Support

Saline, MI

$33K - $42K/yr

Experienced Technician responsible for client-side PC Support including the troubleshooting & break ... In-depth knowledge of Windows 7/Windows XP support & technical troubleshooting skills Working ...

365 Retail Markets

Technical Support Specialist

Troy, MI · On-site

$47K/yr

Provide technical system and user support by responding to calls and email requests for technical ... Diligently manage client cases within Zendesk, and communicate any perceived delays to management ...

Vehlo

Technical Support Representative

Troy, MI · On-site

$17/hr

Technical Support Representative About Vehlo We started Vehlo in 2019 with a simple goal: to be the ... Respond to client requests for assistance via phone using remote desktop tools * Diagnose and ...

VEHLO

Technical Support Representative

Troy, MI · On-site

$17/hr

Technical Support Representative About Vehlo We started Vehlo in 2019 with a simple goal: to be the ... Respond to client requests for assistance via phone using remote desktop tools * Diagnose and ...

FastTek

Technical Support 1

Detroit, MI

$37K - $46K/yr

Associate's degree in Information Technology, Business Administration, or a related field * Proven ... FastTek Global is a financially strong, privately held company that is 100% consultant and client ...

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All JobsClient Technical Support Associate JobsClient Technical Support Associate Jobs in Michigan

Client Technical Support Associate information

See Michigan salary details

$14

$24

$50

How much do client technical support associate jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for client technical support associate in Michigan is $24.51, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $23.65 per hour, depending on experience, location, and employer.

What does a client technical support associate do?

A client technical support associate typically works at a help desk and answers customer questions by telephone, email, or through an online portal. This includes resolving problems with the company's services or equipment the customer is using. Communication is key, as a client technical support associate should try to remain calm and patient with each customer. Many employers with this kind of staff offer 24/7 assistance, so this position may require weekend and night availability.

More about Client Technical Support Associate jobs
What cities in Michigan are hiring for Client Technical Support Associate jobs? Cities in Michigan with the most Client Technical Support Associate job openings:
Infographic showing various Client Technical Support Associate job openings in Michigan as of June 2026, with employment types broken down into 73% Full Time, 12% Part Time, and 15% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $50,980 per year, or $24.5 per hour.

Technical Support Associate

Kiongroup

Grand Rapids, MI

$65K - $80K/yr

Full-time

Re-posted 19 days ago

Job description

The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution. This role ensures accurate documentation, trend analysis, and process improvement to enhance customer experience and team efficiency.
Strategic impact: Uses knowledge-based discretion and influences others at a moderate level / performs a range of tactical, operational, and some strategic assignments related to jobdiscipline.
Knowhow: Requires working knowledge and experience in own job discipline and broadens capabilities.
Schedule: Working a 12 hour rotating 4 days on and 4 days off work week with a scheduled on-call rotation
Work:
Receives a moderate level of guidance and direction.
Continuously analyzes and optimizes the utilization of methods, tools or systems.
Problems faced are difficult but typically not complex.
Plans recurring processes and solves immediate issues or problems.
Accountability: Is accountable for the efficiency and effectiveness of a process.We offer:
What We Offer:

  • Career Development

  • Competitive Compensation and Benefits

  • Pay Transparency

  • Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The base pay range for this role is estimated to be $65,000 - $80,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Tasks and Qualifications:

Technical Support Assistance

  • Support frontline teams by researching and documenting solutions for common issues.
  • Assist in troubleshooting basic technical problems under guidance from Professionals or Experts.
  • Ensure accurate and timely updates in ERP and ticketing systems (SAP, Oracle, Jira).


Documentation & Knowledge Management

  • Create and maintain knowledge base articles and troubleshooting guides.
  • Ensure all service activities are properly logged and documented for compliance.
  • Assist in developing training materials for new processes and tools.


Customer Support Coordination

  • Provide status updates to customers on non-critical issues when required.
  • Support communication between technical teams and customers for data-driven insights.
  • Help ensure customer satisfaction through accurate and timely information.


Continuous Improvement

  • Participate in process improvement initiatives using Lean or Six Sigma principles.
  • Suggest automation opportunities for reporting and ticket management.
  • Contribute to system reliability and performance improvement projects.


Qualifications:

  • Associate degree in Engineering, IT, or related field (Bachelor's preferred).
  • 1-3 years of experience in technical support or data analysis.
  • Strong proficiency in Excel and familiarity with BI tools (Power BI, Tableau).
  • Basic understanding of automated systems and ERP platforms.
  • Excellent analytical, organizational, and communication skills.
  • Ability to work in a fast-paced environment and manage multiple priorities.

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