What Is a Client Technical Support Associate and How to Become One

By ZipRecruiter Marketplace Research Team

A client technical support associate typically works at a help desk and answers customer questions by telephone, email, or through an online portal. This includes resolving problems with the company's services or equipment the customer is using. Communication is key, as a client technical support associate should try to remain calm and patient with each customer. Many employers with this kind of staff offer 24/7 assistance, so this position may require weekend and night availability.

Qualifications to become a client technical support associate include communication skills and basic computer proficiency. Some technical experience or aptitude may be helpful in this position, but many companies will either train you regarding their products or provide a series of responses to give to customers. A client technical support associate typically works at a help desk and answers customer questions by telephone, email, or through an online portal.