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Client Technical Support Associate Jobs in Michigan

My3Tech Inc

Technical Support 3

Detroit, MI

Serving as a technical expert, provides problem diagnosis, implementation, administration, support ... Client Letter: Will Not Provide" Candidate must be your W2 Employee :Yes Exclusive to Apex :No Face ...

InterSources

Technical Support 3

Detroit, MI

Pursuing technical training and specialized client training in order to service all agency clients ... Information Technology Programmer/Analyst P11 - 12 Possession of an associate's degree with 16 ...

TEKsystems

Technical Support Specialist

Detroit, MI

$18 - $21/hr

Minimum Qualifications: • Associate's degree in Information Technology, Business Administration ... Skills Technical support, desktop, computer, apple, hp, lenovo, dell, associates, degree ...

New

TEKsystems

Technical Support Specialist

Detroit, MI

$18 - $21/hr

Minimum Qualifications: • Associate's degree in Information Technology, Business Administration ... Skills Technical support, desktop, computer, apple, hp, lenovo, dell, associates, degree ...

New

InterSources

Web Support Associate

New Hudson, MI

$17.25 - $22.25/hr

Processing health care provider requests for access to Provider Secured Services at client site ... Has technical knowledge of commonly-used concepts, practices, and procedures within the health care ...

Computech Corporation

Level 2 Technical Support

Saline, MI · On-site

$33.80K - $42.30K/yr

Technical Support(Level 2) Location: Saline ,MI Duration:12 Months Role Description : Provide ... Experienced Technician responsible for client-side PC Support including the troubleshooting & break ...

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Client Technical Support Associate information

See Michigan salary details

$14

$24

$50

How much do client technical support associate jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for client technical support associate in Michigan is $24.51, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $23.65 per hour, depending on experience, location, and employer.

What Does a Client Technical Support Associate Do?

A client technical support associate typically works at a help desk and answers customer questions by telephone, email, or through an online portal. This includes resolving problems with the company's services or equipment the customer is using. Communication is key, as a client technical support associate should try to remain calm and patient with each customer. Many employers with this kind of staff offer 24/7 assistance, so this position may require weekend and night availability.

More about Client Technical Support Associate jobs
What cities in Michigan are hiring for Client Technical Support Associate jobs? Cities in Michigan with the most Client Technical Support Associate job openings:
Infographic showing various Client Technical Support Associate job openings in Michigan as of May 2026, with employment types broken down into 1% As Needed, 86% Full Time, 8% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $50,980 per year, or $24.5 per hour.
Customer Technical Support

Customer Technical Support

ATC DRIVETRAIN LLC

Farmington, MI • On-site

Full-time

Posted 27 days ago

ATC Drivetrain rating

6.8

Company rating: 6.8 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

315th of 416 rated machine equipment manufacturers

Job description

SUMMARY

The Customer Service Technical Support Representative serves as the primary technical interface between customers, distributors, installers, and dealers for remanufactured engines and transmissions. This role provides real-time diagnostic and troubleshooting support, confirms proper installation, and manages warranty claims in alignment with company policies and quality standards.

The position plays a critical role in reducing unnecessary returns, improving first-time fix rates, and protecting warranty cost exposure through accurate technical guidance and issue resolution.


KEY RESPONSIBILITIES include the following. Other duties may be assigned.


Technical Support & Diagnostics

  • Provide phone and email-based technical support for remanufactured engines and transmissions
  • Assist installers and technicians with:
  • Installation procedures and best practices
  • Electronic control system integration (TCM/PCM relearn, adaptive drive cycles)
  • Diagnostic troubleshooting (mechanical, hydraulic, electrical)
  • Root cause identification of failures
  • Guide customers through proper validation before authorizing product return (RMA)
  • Support resolution of issues such as:
  • Transmission shift concerns, leaks, no-move conditions, delayed engagement, etc
  • Engine performance issues, leaks, noise, etc

Warranty & Claim Management

  • Evaluate warranty claims for eligibility (time, mileage, application, install compliance)
  • Verify required documentation:
  • Installation records
  • Mileage at install/failure
  • Diagnostic steps performed
  • Determine:
  • First-time vs. repeat warranty claims
  • Repair vs. replace decisions
  • Initiate RMA process
  • Maintain call database and log
  • Collaborate with Operations, Quality, and Engineering on repeat or systemic issues

Customer & Dealer Support

  • Act as primary point of contact for:
  • Distributors
  • Repair facilities/installers
  • Dealers and fleet customers
  • Provide clear, professional communication to resolve issues quickly
  • De-escalate customer concerns and manage expectations
  • Ensure high customer satisfaction while enforcing warranty policy


QUALIFICATIONS


Education and Experience

  • Associate’s degree in Automotive Technology, Engineering, and/or equivalent ASE certification(s) with equivalent automotive service experience.
  • 3-7+ years of experience in:
  • Automotive service and repair (engine and transmission focus preferred)
  • Technical support or field service
  • Remanufacturing or OEM/dealer environment

Technical Skills

  • Strong knowledge of:
  • Automatic transmissions (6-speed, 8-speed, 10-speed preferred)
  • Internal combustion engines (gas and light-duty diesel)
  • Ability to interpret:
  • Diagnostic trouble codes (DTCs)
  • Service manuals and schematics
  • Familiarity with:
  • Scan tools and diagnostic processes
  • Transmission control systems (TCM/PCM programming/relearn)

Core Competencies

  • Strong problem-solving and diagnostic capability
  • Excellent verbal and written communication skills
  • Customer-focused mindset with ability to manage difficult situations
  • Attention to detail and documentation accuracy
  • Ability to work cross-functionally with Quality, Engineering, and Operations
  • Good organizational skills to handle a variety of tasks.


ATC provides equal employment opportunities (EEO).

What ATC Drivetrain employees say

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