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Client Technical Support Associate Jobs in Chicago, IL

Alphabe Insight

Client Support Associate

Chicago, IL · On-site

$18 - $24.75/hr

Client Support Associate Dinamic As Group is a forward-thinking organization focused on building meaningful brand connections and delivering measurable growth for our partners. We believe in ...

Alphabe Insight Inc

Client Support Associate

Chicago, IL

$18 - $24.75/hr

We are seeking a Client Support Associate to serve as a key point of contact for our clients. This role is ideal for a detail-oriented professional who enjoys problem-solving, providing assistance ...

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Technical Support Engineer

Chicago, IL

Technical Support Engineer Location:Chicago 60604 Salary:Competitive Join our team of expert ... You will work closely with the client's technology team, and other technology professionals to ...

Options-IT

Technical Support Engineer

Chicago, IL

Technical Support Engineer Location:Chicago 60604 Salary:Competitive Join our team of expert ... You will work closely with the client's technology team, and other technology professionals to ...

Alphabe Insight Inc

Client Support Associate

Chicago, IL · On-site

$18 - $24.75/hr

We are seeking a Client Support Associate to serve as a key point of contact for our clients. This role is ideal for a detail-oriented professional who enjoys problem-solving, providing assistance ...

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All JobsClient Technical Support Associate JobsClient Technical Support Associate Jobs in Chicago, IL

Client Technical Support Associate information

See Chicago, IL salary details

$16

$28

$59

How much do client technical support associate jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for client technical support associate in Chicago, IL is $28.97, according to ZipRecruiter salary data. Most workers in this role earn between $20.29 and $27.98 per hour, depending on experience, location, and employer.

What Does a Client Technical Support Associate Do?

A client technical support associate typically works at a help desk and answers customer questions by telephone, email, or through an online portal. This includes resolving problems with the company's services or equipment the customer is using. Communication is key, as a client technical support associate should try to remain calm and patient with each customer. Many employers with this kind of staff offer 24/7 assistance, so this position may require weekend and night availability.

More about Client Technical Support Associate jobs

Technical Support Associate

GenAquarius LLC

Libertyville, IL

Other

Posted 12 days ago

Job description

Position: Technical Support Associate
Location: Libertyville, Illinois (Only Local candidates)
Type: 6-12 Months Contract
Shift Timing: 5:00 AM 2:00 PM

Job Summary
We are looking for a motivated and customer-focused Customer Help Desk Support professional to join our team in Chicago. This is an in-person role requiring strong communication skills, basic technical troubleshooting abilities, and a proactive attitude toward customer support.
The ideal candidate should have initial-level knowledge of networking and system support, experience working with ticketing systems such as JIRA, and the ability to handle support requests efficiently in a fast-paced environment.

Key Responsibilities

  • Provide first-level technical and customer support via phone, email, and ticketing systems.
  • Log, track, and manage incidents and service requests using JIRA.
  • Perform initial troubleshooting related to systems, networking, and user access issues.
  • Escalate unresolved technical issues to appropriate internal teams.
  • Monitor support queues and ensure timely resolution of tickets.
  • Maintain proper documentation of issues, troubleshooting steps, and resolutions.
  • Support end users with system-related queries and basic technical guidance.
  • Coordinate with internal teams to ensure smooth issue resolution and customer satisfaction.

Required Skills & Qualifications

  • Initial-level knowledge of:
    • Networking concepts (LAN/WAN, IP basics, connectivity troubleshooting)
    • System support and desktop troubleshooting
    • Windows environment and basic IT operations
  • Experience or familiarity with JIRA ticketing system.
  • Strong verbal and written communication skills.
  • Good problem-solving and analytical abilities.
  • Ability to work independently and manage multiple support requests.
  • Customer-service-oriented mindset with a professional attitude.

Preferred Qualifications

  • 4+ years of experience in help desk, customer support, or technical support roles.
  • Basic understanding of IT infrastructure and support processes.
  • Prior experience working in shift-based support environments is a plus.

Additional Information

  • This is a full-time, in-person position based in Chicago.
  • Looking for energetic and career-oriented professionals who are eager to learn and grow in the IT support domain.

Apply