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Client Technical Support Associate Jobs in Chicago, IL

Brainlab

Technical Support Specialist

Oak Brook, IL · On-site

Two year Associate's degree with relevant clinical / technical support experience may also be considered * High comfort level with software and technology in general * Previous experience in any type ...

Brainlab

Technical Support Specialist

Westchester, IL · On-site

Two year Associate's degree with relevant clinical / technical support experience may also be considered * High comfort level with software and technology in general * Previous experience in any type ...

Brainlab

Technical Support Specialist

Westchester, IL · On-site

Two year Associate's degree with relevant clinical / technical support experience may also be considered * High comfort level with software and technology in general * Previous experience in any type ...

Orbus Inc

CUSTOMER SUPPORT ASSOCIATE

Woodridge, IL · On-site

$18 - $20/hr

... messaging to support client education, increased touch points, up-sell, and cross-sell ... Technical savvy : Ability to quickly learn and navigate proprietary software systems.

Tory Burch LLC

Support Associate

Rosemont, IL · On-site

$17.25 - $22.25/hr

... supporting front of the house and back of the house operations. You're also resourceful and ... Client & Brand Focused - We put ourselves in Tory's shoes * Live the Values - We show up for each ...

Tory Burch

Support Associate

Rosemont, IL · On-site

$17.25 - $22.25/hr

... supporting front of the house and back of the house operations. You're also resourceful and ... Client & Brand Focused - We put ourselves in Tory's shoes * Live the Values - We show up for each ...

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All JobsClient Technical Support Associate JobsClient Technical Support Associate Jobs in Chicago, IL

Client Technical Support Associate information

See Chicago, IL salary details

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How much do client technical support associate jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for client technical support associate in Chicago, IL is $28.97, according to ZipRecruiter salary data. Most workers in this role earn between $20.29 and $27.98 per hour, depending on experience, location, and employer.

What Does a Client Technical Support Associate Do?

A client technical support associate typically works at a help desk and answers customer questions by telephone, email, or through an online portal. This includes resolving problems with the company's services or equipment the customer is using. Communication is key, as a client technical support associate should try to remain calm and patient with each customer. Many employers with this kind of staff offer 24/7 assistance, so this position may require weekend and night availability.

More about Client Technical Support Associate jobs

Technical Support Specialist

Brainlab

Oak Brook, IL • On-site

Full-time

Medical, Dental, Life, Retirement

Posted 21 days ago

Job description

Company Description
Brainlab revolutionized digital medical technology with the introduction of software for radiosurgery and surgical navigation. Today, Brainlab is an industry leader in digital surgery, radiotherapy and integrated operating rooms.
Serving physicians, medical professionals and patients in 6,000+ hospitals in 121 countries, we're transforming healthcare to improve the lives of patients everywhere.
We employ over 2,000 people in 25 locations worldwide. Close-knit teams made of talented, curious and authentic people are working together toward a common goal.
Together we're dedicated to making an impact.
Sound like you?
Join and grow with us.
Job Description
  • Provide remote support (phone and screen sharing sessions) for Oncology and Surgery Business products - including clinical workflows that involve both Software and Hardware
  • Delivery of professional service on the customer hotline according to the SOP Hotline
  • Able to apply job skills successfully under stressful conditions while supporting multiple customers using products in a clinical environment
  • Optimize service quality and maximize customer satisfaction
  • Document in Salesforce all remote support actions (phone call, email, Brainlab Connected Care session) with relevant customer communication and deliverables.
  • Independently perform routine troubleshooting by providing remote guidance and assistance to clinical users during treatment
  • Keep customers up-to-date regarding their cases and complaints
  • Field customer questions/requests and conduct investigations to resolve issues consistent with established policies and procedures
  • Maintain control of large-scale issues with proper reporting and updates
  • Read, analyze, interpret and digest product information for new Brainlab product releases
  • Meet personal/team qualitative and quantitative targets
  • Salary range 55-75k

Qualifications
  • B.S. in Biomedical Engineering, Computer Engineering or equivalent life sciences (i.e. Biology, Neuroscience) or STEM field. Two year Associate's degree with relevant clinical / technical support experience may also be considered
  • High comfort level with software and technology in general
  • Previous experience in any type of customer service role is preferred
  • The ideal candidate accepts ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
  • Excellent written and verbal communication skills in English. Additional fluency in Spanish and/or Portuguese will be a plus
  • Strong phone and verbal communication skills along with active listening
  • Detail oriented individual with strong problem solving skills
  • Must be a self-starter, working without close supervision and be able to complete tasks on time according to established policies and procedures
  • Strong sense of professionalism, with the confidence and adaptability to different personality types, including senior management
  • Ability to multi-task, set priorities and manage time effectively
  • Works well in a team environment and individually
  • Ability to travel 20% for training during the first six months. Travel for 10% thereafter

Additional Information
In return for the experiences listed above we will provide a business casual environment, competitive compensation package including medical, dental, life, LTD, STD, and matching 401k benefits and much more.
Visit us at: www.brainlab.com
Brainlab, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Covid-19 vaccination, including applicable booster(s), may be required if the position requires onsite presence at Brainlab customer sites. Legally allowed exemptions may apply.
Brainlab participates in E-Verify, more information can be found here. To also review the EEO Law Poster, please click here.
If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to us.hr@brainlab.com.

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