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Client Technical Support Associate Jobs in Georgia

Kiongroup

Technical Support Associate

Atlanta, GA

$65K - $80K/yr

The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.

Kiongroup

Technical Support Associate

Atlanta, GA

$65K - $80K/yr

The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.

nLeague

Technical support

Atlanta, GA · On-site

Atlanta GA. 30308 Duration: 12+ Months Client: GDOT Hybrid Job Job Summary: * Under broad ... Minimum 5 years' experience providing both front and back end technical support for 3rd party ...

Steer

Technical Support Specialist - Remote

Atlanta, GA · On-site +1

About The Role As a Technical Support Associate, you'll be part of a growing team responsible for ... Tailor and configure customer-facing templates based on client inputs and business goals - no ...

New

Mohawk Industries, Inc.

IT Support Associate

Dalton, GA

$19.50 - $22.75/hr

The IT Support Associate is an entry-level technology contributor responsible for providing first-level technical support to a geographically dispersed client community. This role serves as a primary ...

Mohawk Industries, Inc.

IT Support Associate

Dalton, GA · On-site

$19.50 - $22.75/hr

The IT Support Associate is an entry-level technology contributor responsible for providing first-level technical support to a geographically dispersed client community. This role serves as a primary ...

Glytec

Technical Support Specialist

Atlanta, GA · On-site +1

Technical Support Specialist Full-Time On-Call Rotation For 20 years, Glytec has built an insulin ... Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field ...

Tractian

Technical Support Engineer

Atlanta, GA · Remote

What you'll do As a Technical Support Engineer, you'll troubleshoot mechanical issues, provide timely solutions, and ensure exceptional client satisfaction. You'll collaborate with the development ...

Ubertal Inc

Technical Support Analyst

Forsyth, GA · On-site

Technical Support Analyst Location: Forsyth, GA (Hybrid--3 days onsite, 2 days telework after ... Associate's or Bachelor's degree in IT, Computer Science, or related field (or equivalent ...

Tractian

Technical Support Engineer

Atlanta, GA · On-site +1

What you'll do As a Technical Support Engineer, you'll troubleshoot mechanical issues, provide timely solutions, and ensure exceptional client satisfaction. You'll collaborate with the development ...

Graitec

Technical Support Specialist

Atlanta, GA · On-site

Overview Role Description The Technical Support Specialist plays a key role in delivering high ... Customer-focused mindset with strong interpersonal skills and the ability to handle client-facing ...

LexisNexis

Technical Support Specialist

Alpharetta, GA · On-site

$44K - $74K/yr

Associate degree, technical/vocational degree, or equivalent experience. * Minimum of 2 years of customer service experience in a contact center or technical support environment. * Minimum of 2 years ...

RELX

Technical Support Specialist

Alpharetta, GA

$44K - $74K/yr

Associate degree, technical/vocational degree, or equivalent experience. * Minimum of 2 years of customer service experience in a contact center or technical support environment. * Minimum of 2 years ...

SERVIT INC

T2 Technical Support

Kennesaw, GA

$60K - $65K/yr

Resolve complex technical issues escalated from Tier 1 support. * Maintain the uptime and integrity ... Travel locally to client sites as needed. Requirements Experience: * 5+ years in IT support, with ...

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All JobsClient Technical Support Associate JobsClient Technical Support Associate Jobs in Georgia

Client Technical Support Associate information

What does a client technical support associate do?

A client technical support associate typically works at a help desk and answers customer questions by telephone, email, or through an online portal. This includes resolving problems with the company's services or equipment the customer is using. Communication is key, as a client technical support associate should try to remain calm and patient with each customer. Many employers with this kind of staff offer 24/7 assistance, so this position may require weekend and night availability.

More about Client Technical Support Associate jobs
What cities in Georgia are hiring for Client Technical Support Associate jobs? Cities in Georgia with the most Client Technical Support Associate job openings:
Infographic showing various Client Technical Support Associate job openings in Georgia as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 25% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Technical Support Associate

Kiongroup

Atlanta, GA

$65K - $80K/yr

Full-time

Re-posted 19 days ago

Job description

The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution. This role ensures accurate documentation, trend analysis, and process improvement to enhance customer experience and team efficiency.
Strategic impact: Uses knowledge-based discretion and influences others at a moderate level / performs a range of tactical, operational, and some strategic assignments related to jobdiscipline.
Knowhow: Requires working knowledge and experience in own job discipline and broadens capabilities.
Schedule: Working a 12 hour rotating 4 days on and 4 days off work week with a scheduled on-call rotation
Work:
Receives a moderate level of guidance and direction.
Continuously analyzes and optimizes the utilization of methods, tools or systems.
Problems faced are difficult but typically not complex.
Plans recurring processes and solves immediate issues or problems.
Accountability: Is accountable for the efficiency and effectiveness of a process.We offer:
What We Offer:

  • Career Development

  • Competitive Compensation and Benefits

  • Pay Transparency

  • Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The base pay range for this role is estimated to be $65,000 - $80,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Tasks and Qualifications:

Technical Support Assistance

  • Support frontline teams by researching and documenting solutions for common issues.
  • Assist in troubleshooting basic technical problems under guidance from Professionals or Experts.
  • Ensure accurate and timely updates in ERP and ticketing systems (SAP, Oracle, Jira).


Documentation & Knowledge Management

  • Create and maintain knowledge base articles and troubleshooting guides.
  • Ensure all service activities are properly logged and documented for compliance.
  • Assist in developing training materials for new processes and tools.


Customer Support Coordination

  • Provide status updates to customers on non-critical issues when required.
  • Support communication between technical teams and customers for data-driven insights.
  • Help ensure customer satisfaction through accurate and timely information.


Continuous Improvement

  • Participate in process improvement initiatives using Lean or Six Sigma principles.
  • Suggest automation opportunities for reporting and ticket management.
  • Contribute to system reliability and performance improvement projects.


Qualifications:

  • Associate degree in Engineering, IT, or related field (Bachelor's preferred).
  • 1-3 years of experience in technical support or data analysis.
  • Strong proficiency in Excel and familiarity with BI tools (Power BI, Tableau).
  • Basic understanding of automated systems and ERP platforms.
  • Excellent analytical, organizational, and communication skills.
  • Ability to work in a fast-paced environment and manage multiple priorities.

Apply