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Client Technical Support Associate Jobs in Georgia

Supermicro

Technical Support Associate

Atlanta, GA · On-site

$70K - $100K/yr

Supermicro is looking for a stellar Technical Support Associate to support our Global Service network and help build a world class field engineering organization. This job requires the ability to ...

Phaxis

Technical Support Associate

Alpharetta, GA · On-site

Technical Troubleshooting & Resolution: * Deliver high-quality support for enterprise software, hardware, peripherals, and infrastructure. * Perform incident assessment, triage, research, education ...

Steer

Technical Support Associate - Remote

Atlanta, GA · On-site +1

About The Role As a Technical Support Associate, you'll be part of a growing team responsible for ... Tailor and configure customer-facing templates based on client inputs and business goals - no ...

New

AYS

Client Support Associate

Atlanta, GA · On-site

$16.75 - $23/hr

Client Support Associate We are currently seeking a highly motivated and customer-focused individual to join our team as a Client Support Associate. In this role, you will be responsible for ...

nLeague

Technical support

Atlanta, GA · On-site

Atlanta GA. 30308 Duration: 12+ Months Client: GDOT Hybrid Job Job Summary: * Under broad ... Minimum 5 years' experience providing both front and back end technical support for 3rd party ...

Ubertal Inc

Technical Support Analyst

Forsyth, GA · On-site

Technical Support Analyst Location: Forsyth, GA (Hybrid--3 days onsite, 2 days telework after ... Associate's or Bachelor's degree in IT, Computer Science, or related field (or equivalent ...

RELX

Technical Support Specialist

Alpharetta, GA · On-site

$44K - $74K/yr

Associate degree, technical/vocational degree, or equivalent experience. * Minimum of 2 years of customer service experience in a contact center or technical support environment. * Minimum of 2 years ...

Five Below, In.c

Specialist, Technical Support

Forsyth, GA · On-site

$30.67/hr

Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no ... Minimum of 1-2 years in technical support roles; experience in a retail or distribution environment ...

Five Below

Specialist, Technical Support

Forsyth, GA · On-site

$30.67/hr

Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no ... Minimum of 1-2 years in technical support roles; experience in a retail or distribution environment ...

Five Below

Specialist, Technical Support

Forsyth, GA · On-site

$30.67/hr

Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no ... Minimum of 1-2 years in technical support roles; experience in a retail or distribution environment ...

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Client Technical Support Associate information

What does a client technical support associate do?

A client technical support associate typically works at a help desk and answers customer questions by telephone, email, or through an online portal. This includes resolving problems with the company's services or equipment the customer is using. Communication is key, as a client technical support associate should try to remain calm and patient with each customer. Many employers with this kind of staff offer 24/7 assistance, so this position may require weekend and night availability.

More about Client Technical Support Associate jobs

What cities in Georgia are hiring for Client Technical Support Associate jobs?

Cities in Georgia with the most Client Technical Support Associate job openings:

Infographic showing various Client Technical Support Associate job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Technical Support Associate

Supermicro

Atlanta, GA • On-site

$70K - $100K/yr

Other

Re-posted 11 days ago

Job description

Job Req ID: 28790
About Supermicro:

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:

Supermicro is looking for a stellar Technical Support Associate to support our Global Service network and help build a world class field engineering organization. This job requires the ability to work flexible hours in a call center work environment to provide technical support over phone and/or web to customers on hardware and software issues.

Essential Duties and Responsibilities:

Includes the following essential duties and responsibilities (other duties may also be assigned):
* Provide technical support over phone and/or web to customers on hardware and software issues
* Ability to work flexible hours and/or flexible shifts including weekends and holidays if needed
* Determine requirements and/or root cause of technical issues by working with customers
* Answer inquiries by clarifying desired information; researching, locating, and providing information
* Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions
* Fulfill requests by clarifying desired information; completing transactions; forwarding requests
* Ensure escalation situations are managed and corrected quickly and professionally
* Drive customer satisfaction through service excellence
* Work with other engineers, account managers and developers
* Provide and contribute information such as fault triage and training materials
* Attend and complete all required training and certification exams
* Learn to be proficient in service and repair of all systems (current, new, and updates)

Qualifications:

* Knowledge of x86 architecture
* Knowledge of server management tools: IPMI and command line tools
* Knowledge of OS - Linux or Windows
* Knowledge of server logs and OS logs
* Knowledge of Network architecture
* Meeting deadlines - SLA (Service Level Agreements) and KPI (Key Performance Indicators)
* Hands-on experience with servers (Supermicro, EMC, DELL, HP) is preferable
* Experience in talking with customers to defuse situations

Salary Range

$70,500 - $100,000

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.

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