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Client Technical Support Associate Jobs (NOW HIRING)

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Client Support Associate

Atlanta, GA · On-site

$16.75 - $23/hr

Client Support Associate We are currently seeking a highly motivated and customer-focused individual to join our team as a Client Support Associate. In this role, you will be responsible for ...

Talent Shore

Client Support Associate

$18 - $24.50/hr

Client Support Associate Client Support Associate - (AI Product) Location: (Remote - Must be based ... Escalate technical or complex queries to the right teams, with clear context and detail * Build ...

Limitless East Marketing

Client Support Associate

Dallas, TX · On-site

$17.25 - $23.75/hr

Elevare Branding is seeking a Client Support Associate to join our team in Dallas, TX. This role is ideal for individuals who are highly organized, client-focused, and motivated to contribute to a ...

Alphabe Insight Inc

Client Support Associate

Dallas, TX · On-site

$17.50 - $23.75/hr

Elevare Branding is seeking a Client Support Associate to join our team in Dallas, TX. This role is ideal for individuals who are highly organized, client-focused, and motivated to contribute to a ...

CIPPlanner Corporation

NC · On-site

... technical support and development teams when necessary. User Assistance: * Instruct client ... Azure Developer Associate, or similar are a plus. Compensation and Benefits: Salary commensurate ...

BCforward

Technical Support Specialist

Golden Valley, MN · On-site

$17 - $20/hr

... Associate is responsible for providing error free technical support resolutions as well as accurate, timely referral information to our customers on our Contractor/Distributor support line. They are ...

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Client Technical Support Associate information

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$16

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$57

How much do client technical support associate jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for client technical support associate in the United States is $28.12, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $27.16 per hour, depending on experience, location, and employer.

What does a client technical support associate do?

A client technical support associate typically works at a help desk and answers customer questions by telephone, email, or through an online portal. This includes resolving problems with the company's services or equipment the customer is using. Communication is key, as a client technical support associate should try to remain calm and patient with each customer. Many employers with this kind of staff offer 24/7 assistance, so this position may require weekend and night availability.

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Infographic showing various Client Technical Support Associate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $58,490 per year, or $28.1 per hour.

Associate Technical Support Specialist

Kingwood, TX • On-site

Insperity
Software Development • 1 - 5K employees
Learn more about Insperityexternal

Full-time

Medical, Dental, Vision, PTO

Re-posted 7 days ago

Key responsibilities

  • Provides remote software support for clients on BPS solutions, including troubleshooting and modifying setup as needed.

  • Documents client interactions, logs software issues, and provides temporary workarounds to resolve client problems.

  • Monitors communication channels such as phone and email to assist clients and escalate unresolved tickets according to guidelines.

Insperity rating

7.4

Company rating: 7.4 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

Job description

Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide.
Behind our success is the unshakeable belief in the value of our people. We value diversity, inclusivity and a sense of belonging. We celebrate work and life events, and we partner with our clients and communities to make great things happen.
We've earned recognition time and again as a top place to work-named among the best by respected organizations like Glassdoor and U.S. News & World Report. We're also proud to be recognized for one of the country's Top 50 Midsize Early Talent Programs through RippleMatch's Campus Forward Awards. There's never been a better time to be part of Insperity, and our best work is still ahead. Learn more at Insperity.com.
Why Insperity?
Flexibility: Over 80% of Insperity's jobs have flexibility. We want your time to have balance, whether it's spent with coworkers, clients, family or your community.
Career Growth: Insperity provides many ways to grow with the company. We offer continuous learning programs, mentorship opportunities and ongoing training.
Well-Being: Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours and much more. We take care of our people so that you can do your best work.
This position is responsible for ongoing support of all Insperity Business Performance Solutions (BPS) products to existing clients.
Responsibilities:
  • Performs remote software support for clients on BPS solutions which could include, but is not limited to:
  • Answering phones politely, efficiently, and directing calls to appropriate department, or the voice mail system when necessary. Continuously monitoring the general voice mailbox.
  • Maintaining client information in Client Record Management system.
  • Providing backup phone support for other Technical Support teams.
  • Monitoring appropriate email inboxes and providing excellent email technical support.
  • Modifying setup to support changes in the client's business rules.
  • Using software diagnostics tools to troubleshoot client software issues.
  • Retraining clients on software.
  • Providing technical support via telephone or online on any BPS product purchased by client, including custom programming as purchased and documented.
  • Documents all client interaction on a per incident basis.
  • Logs software issues and provides temporary known workarounds as needed.
  • Works with customers to optimize their experience with BPS solutions.
  • Handles business sensitive information with appropriate confidentiality.
  • Tracks process to ensure that unresolved tickets are escalated to appropriate individual based on established guidelines and procedures.
  • Monitors appropriate email inboxes and provides excellent email technical support.
  • Works to improve customer satisfaction and increase customer reference-ability.

Qualifications:
  • Bachelor's Degree or equivalent experience is required.
  • Technical support experience is preferred.
  • Experience in the operation of a multi-line telephone console is preferred.
  • Excellent communication skills, both verbal and written.
  • Solid interpersonal skills to interface with co-workers and customers.
  • Ability to manage multiple tasks to completion with minimal supervision.
  • Basic understanding of various Internet browser technologies
  • Knowledge of web-based software solutions
  • Knowledge of Microsoft Windows and Apple operating platforms.
  • Strong analytical thinking skills and process-driven work habits.
  • Basic knowledge of CRM systems and usage.
  • Ability to effectively communicate with technical and non-technical staff in both written and verbal format.
  • Ability to work alone and collaborative, with technical personnel as needed.
  • Ability to multi-task and prioritize projects in a fast-paced, deadline-driven environment.

At Insperity, we celebrate the diversity of our employees and our leadership. Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

What Insperity employees say

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About Insperity

Sourced by ZipRecruiter

Take care of your people Insperity has a long history of improving the success equation of small and midsize businesses across the country – because when businesses succeed, communities prosper. And in today’s changing business environment, it’s our privilege to take care of an organization’s most valuable asset: its people.

Industry

Software development

Company size

1,001 - 5,000 Employees

Headquarters location

Houston, TX, US

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