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Client Technical Support Associate Jobs in Washington

Mindlance

Technical Support

Washington, DC · On-site

$42K - $53K/yr

Install and configure PCs with client computer image for client staff within mandated SLA Deliver ... other technical support personnel both internal and external (e.g., vendors) to offer fast ...

INSPYR Solutions

Technical Support Tech

Arlington, VA · On-site

$24/hr

Associate's degree in Information Technology or a related field (or equivalent experience) Nice to ... Our solutions are tailored to each client and include a wide variety of professional services ...

Verano

Client Support Associate

Jessup, MD · On-site

$65K/yr

Job Summary As a Client Support Associate at Verano, you will be at the forefront of ensuring the satisfaction and success of our dispensary partners. This role is pivotal in delivering exceptional ...

Verano

Client Support Associate

Jessup, MD

$65K/yr

Job Summary As a Client Support Associate at Verano, you will be at the forefront of ensuring the satisfaction and success of our dispensary partners. This role is pivotal in delivering exceptional ...

Verano

Client Support Associate

Jessup, MD · On-site

$65K/yr

Job Summary As a Client Support Associate at Verano, you will be at the forefront of ensuring the satisfaction and success of our dispensary partners. This role is pivotal in delivering exceptional ...

INSPYR Solutions

Technical Support Technician

Manassas, VA · On-site

$37K - $47K/yr

Associate's degree, technical certification, or equivalent professional/military experience in a ... Our solutions are tailored to each client and include a wide variety of professional services ...

DANE LLC

Technical Support Specialist

Chantilly, VA · On-site

$62K - $67K/yr

Associate's Degree or Equivalent Experience Experience: Minimum 1 - 3 years of relevant experience ... Experience providing Tiers 1 and 2 technical support for hardware and software. * Excellent ...

Jackson Hewitt COO

Rehire Client Support Associate

Clinton, MD · On-site

$17.50 - $23.75/hr

Join our team as a Seasonal Client Support Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this ...

TEKsystems

Pc Technical Support

Olney, MD

$20 - $28/hr

Our client is hiring a PC Technician to support several sites throughout Southern Maryland area ... technical teams. * Demonstrated ability to work both independently and collaboratively while ...

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Client Technical Support Associate information

What Does a Client Technical Support Associate Do?

A client technical support associate typically works at a help desk and answers customer questions by telephone, email, or through an online portal. This includes resolving problems with the company's services or equipment the customer is using. Communication is key, as a client technical support associate should try to remain calm and patient with each customer. Many employers with this kind of staff offer 24/7 assistance, so this position may require weekend and night availability.

More about Client Technical Support Associate jobs
What cities in Washington are hiring for Client Technical Support Associate jobs? Cities in Washington with the most Client Technical Support Associate job openings:
Associate Technical Support Engineer

Associate Technical Support Engineer

Casepoint

Washington, DC • On-site

$80K - $92K/yr

Full-time

Posted 17 days ago

Job description

Department: Customer Support

Reports To: Sr. Manager of Customer Support

The Associate Technical Support Engineer is the first point of contact for our government customers using our suite of applications. Your primary goal is to provide exceptional customer service by addressing everyday technology questions and basic troubleshooting needs. You will focus on identifying user issues, resolving known problems, and ensuring that complex technical requests are documented and handed off to our specialized Tier 2 team when necessary.

Work Location & Flexibility:

Location Preference:
Priority consideration will be given to candidates located in the DMV (D.C., Maryland, Virginia) area. Applicants outside the region may also be considered based on qualifications and hiring needs.

Remote Work Eligibility:
This role is eligible for remote work from the following states: AR, AZ, CA, CO, CT, DC, DE, FL, GA, IL, IN, KS, KY, LA, MA, MD, MI, MN, NC, NH, NJ, NM, NV, NY, OH, OK, OR, PA, SC, TX, VA, WA, WI, WV, WY. Applicants must reside in one of these states at the time of hire and throughout employment. If you live outside these states, unfortunately we’re not able to consider your application at this time.

Compensation:
Salary Range:

  • DMV Area: $80,933-$92,563
  • National (Outside DMV): $72,709-$83,158

Compensation will be based on experience, qualifications, and location.

What You’ll Do (Key Responsibilities):

Application & Front-End Support

  • First-Response Support: Act as the primary point of contact for government customers, responding to daily technical questions and resolving initial software issues.
  • Basic Troubleshooting: Research and diagnose user-reported problems, using front-end tools and established guides to find solutions for failed tasks or errors.
  • Account Management: Assist users with account access issues, including verifying user permissions and helping administrators with basic password resets within the application interfaces.
  • Incident Documentation: Carefully capture and log all details regarding customer issues and their resolutions in our ticket tracking system to ensure clear records for our team.
  • System Monitoring: Assist in monitoring the general health of Casepoint applications, flagging any trends or recurring errors to senior team members.

Collaboration & Customer Success

  • Customer Interaction: Effectively communicate with end users to understand their needs, providing "white-glove" service to ensure they can navigate our software smoothly.
  • Tier 2 Coordination: Identify complex issues that require backend intervention and escalate them to the Tier 2 team with a clear summary of the steps already taken.
  • Project Support: Support Customer Success Managers and Project Managers by providing updates on current support tickets and helping track overall project progress for our clients.
  • Internal Communication: Participate in cross-departmental emails and follow-ups to ensure that no customer request is left unanswered.

Professional Growth & Platform Knowledge

  • Continuous Learning: Stay up-to-date on new features and updates across the Casepoint platforms through regular training.
  • Software Testing: Participate in basic testing of new software releases to provide feedback on the user experience and help identify potential bugs before they reach the customer.
  • Knowledge Sharing: Help maintain the internal knowledge base by documenting new solutions to common questions.

What You Bring to the Team:

  • Education: Degree in Information Technology, a related field, or equivalent hands-on experience in a customer-facing technical support role.
  • Problem-Solving Skills: A natural curiosity and ability to walk users through step-by-step instructions to resolve software questions.
  • Communication: Excellent verbal and written communication skills with a focus on patience and clarity when talking to customers.
  • Software Familiarity: Experience or a strong interest in supporting government-specific software and a quick ability to learn new applications.
  • Citizenship: US Citizenship (non-dual) is required by government contract.
  • Clearance: Ability to obtain and maintain a Public Trust or higher clearance.


About Casepoint:

OPEXUS, a leader in government process management software, and Casepoint, a top provider of data discovery technology for litigation, investigations, and compliance, merged in January 2025, with a majority investment from Thoma Bravo. The merger combines OPEXUS' expertise in government process management and Casepoint's advanced data discovery technology to create a scalable platform that meets growing demands for efficient, secure data management in the public and regulated sectors. This collaboration enhances workflows for government and enterprise clients, focusing on data discovery, litigation, and compliance.

The Washington Post, which named OPEXUS + Casepoint as the best place to work, solidifies the company's commitment to fostering a supportive, innovative, and inclusive work environment. Our dedicated team has created a culture grounded by our shared values that encourage everyone to speak up, join in, and celebrate together. From our hybrid work schedules to our prime downtown D.C. location, working at OPEXUS + Casepoint offers the best of all worlds.

OPEXUS + Casepoint is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.