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Client Technical Support Associate Jobs in Washington

Mvix

Sales Support Associate

Sterling, VA

$17.25 - $22.25/hr

The goal of the qualified Sales Support Associate is to perform various duties including but not ... Respond to client inquiries (sales and billing) * Interact with customers via webinar, phone and ...

Mvix

Sales Support Associate

Sterling, VA · On-site

$17.25 - $22.25/hr

The goal of the qualified Sales Support Associate is to perform various duties including but not ... Respond to client inquiries (sales and billing) * Interact with customers via webinar, phone and ...

Tory Burch LLC

Support Associate

Leesburg, VA · On-site

$17.25 - $22.25/hr

... supporting front of the house and back of the house operations. You're also resourceful and ... Client & Brand Focused - We put ourselves in Tory's shoes * Live the Values - We show up for each ...

Tory Burch

Support Associate

Leesburg, VA · On-site

$17.25 - $22.25/hr

... supporting front of the house and back of the house operations. You're also resourceful and ... Client & Brand Focused - We put ourselves in Tory's shoes * Live the Values - We show up for each ...

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Client Technical Support Associate information

What Does a Client Technical Support Associate Do?

A client technical support associate typically works at a help desk and answers customer questions by telephone, email, or through an online portal. This includes resolving problems with the company's services or equipment the customer is using. Communication is key, as a client technical support associate should try to remain calm and patient with each customer. Many employers with this kind of staff offer 24/7 assistance, so this position may require weekend and night availability.

More about Client Technical Support Associate jobs
What cities in Washington are hiring for Client Technical Support Associate jobs? Cities in Washington with the most Client Technical Support Associate job openings:

Sales Support Associate

Mvix

Sterling, VA

$17.25 - $22.25/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 2 days ago

Job description

Mvix, a leading digital signage provider in the Dulles Technology Corridor is offering an outstanding opportunity for a Sales Support Associate. Join a growing team that has shaped on-site digital experiences for clients such as NASA, Virginia Tech, Kings Dominion, Crowne Plaza, and a variety of International deployments for various Fortune 500 Companies.


Visit our success-stories

Essential Duties and Responsibilities:

The goal of the qualified Sales Support Associate is to perform various duties including but not limited to:

  • Respond to client inquiries (sales and billing)
  • Interact with customers via webinar, phone and email
  • Assist with inbound and outbound calls
  • Be a key point of contact for subscription renewals
  • Monitor and track daily, weekly and monthly billing
  • Fully understand clients digital journeys, boost conversion, retention and customer delight
  • Fully understand and own Mvix billing system:
    • Prepare and send invoices to clients
    • Identify and improve billing gaps
    • Identify and improve churn
  • Create estimates / proposals for existing clients who are looking for additional products from us
  • Create estimates / proposals for existing clients who are looking to renew their subscriptions or add new ones
  • Followup with clients on the status of those proposals
  • Assist the sales team, as needed
  • Create Orders, Invoices and ensure timely payment from clients
  • Generate and maintain reports and analytics


What does it take to be a SSA at Mvix?

  • Minimum 2 years of customer-facing experience; preferably in a B2B SaaS environment.
  • Proven accounting experience with strong mathematical skills is a PLUS
  • Strong customer service and time management skills
  • Understanding of basic principles of finance, accounting and inside sales
  • Superb time management and detail orientation
  • Proven Client Interaction experience
  • Software Guidance: Quick Ability to learn our SaaS software and assist users with simple product-usage type questions.
  • Support Packages: Learn and educate clients about the features included in our various support packages and guide them in selecting the most suitable option for their requirements.
  • Team player mentality
  • Competitive Spirit
  • Ability to work in a fast-paced, high-energy environment

Preferred skills and qualifications

  • Associate's degree or equivalent
  • Experience in accounts receivable (or accounts payable)
  • Experience in driving process improvement

Schedule

  • Mon-Fri, 8 hour working shift with 1hr "off-the-clock" lunch break
  • Staggered Shifts are available upon request

This Role is in-office and reports to our HQ in Sterling, VA. Remote options are available outside of the DMV region.


Benefits include:

  • generous PTO, sick leave and holidays
  • health and dental insurance
  • ongoing certification opportunities
  • competitive 401k match
  • flexible hours (no weekend/overnight shifts)
  • gym membership reimbursement
  • company-funded professional development
  • life insurance
  • short-term disability insurance
  • tenure bonus (5yr & 10yr)
  • And much more...............

Did we mention a pet friendly environment?

We also get together for catered lunches, team-building events, town-hall meetings, spontaneous brainstorming sessions, birthdays, anniversaries & other milestone celebrations and happy hours.

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