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Client Technical Support Associate Jobs in Ohio (NOW HIRING)

Milestone Technologies, Inc.

We are seeking an enthusiastic and service-oriented Associate Technical Support Specialist to join our end-user support organization. This role is ideal for individuals looking to build foundational ...

Collabera

Technical Support

Mason, OH

Technical Support Duration: (3-6) Months (possible extension) Hours: 12 AM to 8:30 PM Roles and ... All Home Office, Store, and Field Management associates. COMMUNICATIONS WITH OTHERS - EXTERNAL ...

Expedient

Entry-Level IT Support Associate (B)

Dublin, OH · On-site

$16 - $20.75/hr

The role involves providing technical support, handling client requests, and ensuring security ... IT experience • Associate degree in a technical discipline or technical equivalent work ...

Expedient

Entry-Level IT Support Associate (B)

Dublin, OH · On-site

$16 - $20.75/hr

They are hiring an entry-level IT Support Associate to join their Operations Support Center team, where the role involves handling technical support requests and ensuring client access to the data ...

TEKsystems

Technical Support

Columbus, OH

$20 - $21/hr

... technical support to corporate associates via email and other means of communication. 9. Obtains increased understanding of POS equipment and procedural processes used by stores. 10. Basic ...

New

TEKsystems

Technical Support

Columbus, OH

$20 - $21/hr

... technical support to corporate associates via email and other means of communication. 9. Obtains increased understanding of POS equipment and procedural processes used by stores. 10. Basic ...

New

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Client Technical Support Associate information

See Ohio salary details

$15

$26

$54

How much do client technical support associate jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for client technical support associate in Ohio is $26.73, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $25.82 per hour, depending on experience, location, and employer.

What Does a Client Technical Support Associate Do?

A client technical support associate typically works at a help desk and answers customer questions by telephone, email, or through an online portal. This includes resolving problems with the company's services or equipment the customer is using. Communication is key, as a client technical support associate should try to remain calm and patient with each customer. Many employers with this kind of staff offer 24/7 assistance, so this position may require weekend and night availability.

More about Client Technical Support Associate jobs
What cities in Ohio are hiring for Client Technical Support Associate jobs? Cities in Ohio with the most Client Technical Support Associate job openings:
Client Technical Analyst - Entry Level

Client Technical Analyst - Entry Level

CDK Global

Norwood, OH • On-site

Full-time

Posted 22 days ago

CDK Global rating

8.1

Company rating: 8.1 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

87th of 188 rated software companies

Job description

Company Description
ADP Dealer Services is now CDK Global.
Stability meets Agility. CDK is one of the largest technology providers to the automotive industry, with more than 26,000 dealer sites in over 100 countries and nearly 9,000 employees worldwide. From data scientists to sales and operations experts, we're hiring to support your growth and ours. We are looking to hire over 200 people by January in our new Center of Excellence in Norwood, OH!
GreenLight Your Career.
Job Description
Position Summary:
Provides primary support to customers encountering problems using the CDK's products and solutions. Responds to customer product inquiries via telephone or in written internet-based email or chat sessions. Facilitates inquires through systems in order to provide answers to common questions and problems. Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters. Documents customer information and recurring technical issues to support product quality programs and product development.
Position Responsibilities & Essential functions:
  • Receives inbound client/associate inquiries via phone, web chat, e-mail, and online ticket
  • Creates case logs, record information, establish resolution time, follow up on issues, and escalate complex issuesAssesses issues and establish a course of action to guide the client/associate to timely resolution of inquiry
  • Troubleshoots problems with malfunctioning software applications and recommends corrective action
  • Directs and guides clients through resolution of technical issues
  • Submits requests for product changes and other custom programming updates
  • Practically applies knowledge of CDK case resolution process, policies, and escalation methodology
  • Attends training courses as required and stay abreast of evolving internal processes and industry developments
  • Provides customer service and remote support services and applies problem solving skills
  • Works in a team environment and assist team members on various issues
  • Provides other ad hoc support and duties as assignedWorks in an environment with competing priorities

Qualifications
QUALIFICATIONS & REQUIREMENTS
  • High School DiplomaProficient PC Skills, specifically in Windows and IOS environments
  • Knowledge and familiarity with mobile devices (SMARTPHONES/IPADS)
  • Ability to document track and monitor a problem/issue to a timely resolution
  • Problem solving abilityStrong negotiation skills; strong verbal and written communication skills along with prioritization of duties

PREFERRED ATTRIBUTES & Qualifications
  • Experience supporting a software product
  • College / University degree
  • Bilingual French or Spanish highly desired

Additional Information
We cannot succeed as a world class service company unless we globally attract, motivate, empower and retain exceptionally knowledgeable, talented, and committed associates.
Our associates have a strong work ethic and results-orientation, believe in and support our core values, and reflect the diverse business environments in which we operate. We will offer our associates challenges, opportunities, and advancement in an informal, fast-paced, non-bureaucratic environment that is sensitive to work-family and flexible-schedule issues. We will provide technologies that enable our associates to meet our clients' ever-changing product needs and preferences.
We want each associate to feel like an integral part of a team that is making a discernible positive contribution to CDK's success. Our goal is to be the clear employer of choice for our current and future associates.
CDK Global is an Equal Opportunity Employer; Minorities/Women/Veterans/Disabled.
We believe that diversity in all aspects of business leads to strength.
Videos To Watch
https://www.youtube.com/watch?v=c3K2jJOULhs&list=PLT9RVq7bi7VvKM0xcSZlvcY4ygxRej6-C&index=17

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