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Client Technical Support Associate Jobs in Pennsylvania

TEKsystems

Technical Support

Quakertown, PA

$21 - $24/hr

Skills Customer service, Help desk support, Troubleshooting, Technical support, Support Top Skills ... Qualifications REQUIREMENTS: - Associate's degree (A. A.) or equivalent from two-year College or ...

TEKsystems

Technical Support

Quakertown, PA

$21 - $24/hr

Skills Customer service, Help desk support, Troubleshooting, Technical support, Support Top Skills ... Qualifications REQUIREMENTS: - Associate's degree (A. A.) or equivalent from two-year College or ...

Irium - Mexico

Technical Support Engineer

Carlisle, PA · On-site

Supporting associates with the setting up or replacing of new workstations and processing then documenting tasks or tickets. * Provide timely Level I technical support for all onsite and remote end ...

CAI

Technical Support Specialist

Coopersburg, PA · Hybrid

Hybrid Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly ... Complete quarterly client security-protocol training and participate in simulated social ...

NextGen Global Resources

Be Seen First

Technical Support Technician

Fairless Hills, PA · On-site

$25 - $30/hr

Fairless Hills, PA (Onsite) Duration: 6-Month Contract (Potential Extension & Contract-to-Hire) We are hiring Technical Support Tech I professionals for a leading Client supporting a large-scale data ...

Brooksource

Technical Support Technician

Morrisville, PA · On-site

$20 - $27/hr

Technical Support Technician Fairless Hills, PA On-Site Role $20-$25/hr (DOE) ABOUT THE ROLE Our client, a leading operator of large-scale data centers, is seeking a hands-on Technical Support ...

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All JobsClient Technical Support Associate JobsClient Technical Support Associate Jobs in Pennsylvania

Client Technical Support Associate information

See Pennsylvania salary details

$16

$28

$57

How much do client technical support associate jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for client technical support associate in Pennsylvania is $28.19, according to ZipRecruiter salary data. Most workers in this role earn between $19.76 and $27.21 per hour, depending on experience, location, and employer.

What Does a Client Technical Support Associate Do?

A client technical support associate typically works at a help desk and answers customer questions by telephone, email, or through an online portal. This includes resolving problems with the company's services or equipment the customer is using. Communication is key, as a client technical support associate should try to remain calm and patient with each customer. Many employers with this kind of staff offer 24/7 assistance, so this position may require weekend and night availability.

More about Client Technical Support Associate jobs
What cities in Pennsylvania are hiring for Client Technical Support Associate jobs? Cities in Pennsylvania with the most Client Technical Support Associate job openings:
Infographic showing various Client Technical Support Associate job openings in Pennsylvania as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $58,631 per year, or $28.2 per hour.

CoGen Technical Support Associate

CoolSys

New Philadelphia, PA

$58/hr

Full-time

Re-posted 24 days ago

CoolSys rating

8.2

Company rating: 8.2 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

61st of 278 rated repair and maintenance companies

Job description

Overview

CoolSys solves the most complex challenges in refrigeration, air conditioning, heating, engineering, and energy management. With over 3,700 associates nationwide, we deliver tailored solutions to help businesses cut costs, improve equipment performance, and reduce emissions.

Our services include HVAC and refrigeration equipment sourcing, installation, repair, maintenance, monitoring, and optimization. We also offer engineering design, energy resilience and consumption optimization, asset recycling, and seamless multi-site rollouts across states.

CoolSys serves over 45,000 customer locations in industries like retail, food service, commercial, data centers, industrial, and pharmaceuticals.

No wonder Newsweek named CoolSys one of America’s Greatest Workplaces!

We understand that hiring great people is the foundation of everything we do. Our employee benefits packages include:

  • Competitive pay: $58-70K
  • Benefits: Medical, Dental, Vision and Prescription coverage.
  • Paid vacation, holidays, and floating holiday.
  • 401(K) with Company match.
  • Company sponsored life insurance, as well as optional AD&D, short and long-term disability.
  • Tuition reimbursement.
  • Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more.
  • Pet Insurance.
  • Legal Plan, and ID Theft Protection.

Responsibilities

  • Monitor real-time operations of cogeneration units, combustion engines, and auxiliary energy systems via central control interfaces.
  • Identify, log, and classify alarm failures, system deviations, and critical technical alerts.
  • Analyze operational and performance data and independently determine appropriate response strategies, escalation priorities, and corrective action recommendations.
  • Lead technical analysis of equipment failures and operational anomalies, providing recommendations to management and engineering teams regarding corrective actions, maintenance priorities, and operational risk mitigation. Assists in executing remote reset protocols or adjustments under the direct guidance of senior engineering staff.
  • Document technical findings and steps taken during the troubleshooting process to build our internal knowledge base.
  • Serve as a technical advisor to clients regarding equipment performance, maintenance planning, and operational optimization. Drafts and deliver clear, timely notifications regarding system outages, active failures, and estimated resolution times.
  • Compile routine operational reports for clients, highlighting uptime, energy production metrics, and maintenance intervals.
  • Analyze performance trends and recommend process improvements to enhance operational efficiency.
  • Utilize technical drawings, manuals, and equipment bills of materials (BOM) to precisely identify and specify replacement parts.
  • Coordinate with vendor networks and dealers to check parts availability, request quotes, and track lead times.
  • Assist the engineering and field service teams in organizing technical kits for scheduled maintenance or emergency repairs.

Qualifications

  • 1-3 years troubleshooting combusting power generation systems and controls.
  • Experience analyzing complex equipment performance issues and developing solutions based on technical knowledge, system data, and operational requirements.
  • Computer skills.
  • Customer skills to communicate issues and advise on solutions.

What CoolSys employees say

Pay

Benefits

Hours and flexibility

Workplace

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