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Client Support Engineer Jobs (NOW HIRING)

Thrive

Client Support Engineer

Charlotte, NC · On-site

Client Support Engineer 1 will have the responsibility for full-time onsite support at one of our client's locations. Thrive is looking to hire individuals who demonstrate technical proficiency, have ...

Thrive

Client Support Engineer

Charlotte, NC · On-site

Client Support Engineer 1 will have the responsibility for full-time onsite support at one of our client's locations. Thrive is looking to hire individuals who demonstrate technical proficiency, have ...

Thrive

Client Support Engineer

Charlotte, NC · On-site

The Client Support Engineer will be responsible for providing full-time onsite support at client locations, demonstrating technical proficiency and strong communication skills while collaborating ...

Thrive

Client Support Engineer

Overland Park, KS · On-site

The Client Site Services Engineer will serve their primary client by going on-site to their locations, serving as deskside support and on-site support to all client issues, responding to service ...

Thrive

Client Support Engineer

Overland Park, KS · On-site

The Client Site Services Engineer will serve their primary client by going on-site to their locations, serving as deskside support and on-site support to all client issues, responding to service ...

Thrive

Client Support Engineer

Seattle, WA · On-site

The Client Site Services Engineer will serve their primary client by going on-site to their locations, serving as deskside support and on-site support to all client issues, responding to service ...

Thrive

Client Support Engineer

Seattle, WA · On-site

$65K - $85K/yr

The Client Site Services Engineer will serve their primary client by going on-site to their locations, serving as deskside support and on-site support to all client issues, responding to service ...

Thrive

Client Support Engineer

Overland Park, KS · On-site

The Client Support Engineer will provide technical support to client computers and users, diagnose issues, and assist in problem resolution while ensuring effective communication and documentation of ...

Thrive

Client Support Engineer

Phoenix, AZ · On-site

... client with onboarding of new offices * Acts as remote hands for engineering staff onsite as needed ... Deliver technical customer support professionally; identify, troubleshoot and resolve a wide range ...

Thrive

Client Support Engineer

Phoenix, AZ · On-site

... client with onboarding of new offices * Acts as remote hands for engineering staff onsite as needed ... Deliver technical customer support professionally; identify, troubleshoot and resolve a wide range ...

Thrive

Client Support Engineer 1

Fairfax, VA · On-site

They are seeking a Client Support Engineer 1 to perform activities associated with the implementation, integration, and support of computer systems in a mission-critical response operations ...

Thrive

Client Support Engineer 1

Fairfax, VA · On-site

The Client Support Engineer 1 will perform activities associated with implementation, integration, and support of computer systems in a mission-critical response operations environment.

Thrive

Client Support Engineer 1

Fairfax, VA · On-site

Rotating schedule - client is 24/7/365! About Us Thrive is a rapidly growing technology solutions ... Our corporate culture, engineering talent, customer-centric approach, and focus upon "next ...

Thrive

Client Support Engineer 1

Fairfax, VA · On-site

Rotating schedule - client is 24/7/365! About Us Thrive is a rapidly growing technology solutions ... Our corporate culture, engineering talent, customer-centric approach, and focus upon "next ...

ORS Partners

Senior Support Engineer

Malvern, PA

The Sr. Support Engineer (Tier IV) is a member of the Client Support Organization and reports to a Director, Client Support. The Sr. Support Engineer handles Tier 4 technical escalations and ...

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How much do client support engineer jobs pay per year?

As of Jun 10, 2026, the average yearly pay for client support engineer in the United States is $71,954.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,000.00 and $83,000.00 per year, depending on experience, location, and employer.
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Client Support Engineer jobs near you
Client Support Engineer

Client Support Engineer

Indiana Health Information Exchange

Indianapolis, IN • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

Job description

Client Support Engineer
Department: Service Delivery
Employment Type: Full Time
Location: Indianapolis, Indiana
Reporting To: Becky Learn - VP, Service Delivery
Description
The Indiana Health Information Exchange (IHIE) is one of the nation's largest health information exchange organizations. IHIE has been around for over a decade, with its roots dating back 30 years. As a not-for-profit HIE, we enable hospitals, physicians, laboratories, payers, and other health service providers to avoid redundancy and deliver faster, more efficient, higher quality healthcare to patients in Indiana. Today, by making information available to approximately 50,000 healthcare providers in Indiana and neighboring states, we deliver services that make a real difference in health and healthcare.
We are seeking a Client Support Engineer to lead IHIE to excel in three key areas: product knowledge, technical scoping, and customer engagement and support. If you are talented, driven, and collaborative, IHIE is a great place to grow.
Summary: The Client Support Engineer is responsible for orienting new and existing clients regarding IHIE products and services. They will reconcile customer requirements with those of IHIE's products to plan for the successful implementation and adoption of services. The Client Support Engineer will apply these same skills with existing customers who are planning a change where existing service(s) will need to be changed to accommodate. Additionally, this role works directly with product, support, business development, and implementation teams to effectively streamline onboarding and adoption of IHIE services.
Job Function Risk Level 2 - General user access with intentional access to PHI and access to sensitive data
Essential Functions:
Essential functions include the following. Other duties may be assigned.
Product Knowledge
  1. Provide expert level knowledge of onboarding and ongoing usage requirements for all IHIE products/services.
  2. Create and maintain customer facing onboarding documentation for all IHIE products/services.
  3. Create and maintain onboarding and change request questionnaires to effectively scope project requirements.
  4. Identify best practices to promote the adoption of IHIE products and services.

Technical Scoping
  1. Ability to explain product features and benefits, demonstrating how they meet customer requirements through presentations and product demonstrations.
  2. Discover special circumstances or exceptions that will be required to successfully onboard a customer and identify a planned resolution prior to initiating their project.
  3. Provide technical scoping with current customers who have submitted a change request.
  4. Assist customers in resolving technical issues related to product usage and recommend improvements.

Customer Engagement & Support
  1. Establish a successful handoff process from the Business Development team with signed SOW to the Project Management and Implementation Teams.
  2. Review onboarding requirements with customers prior to their project starting.
  3. Identify and address any requirement inconsistencies between IHIE and customer.
  4. Help manage scope changes or expectation setting with customers during active implementation projects.
  5. Advocate customer needs internally and work collaboratively with the sales, product, and support teams to achieve customer success goals and contribute to overall company objectives.

Requirements:
IHIE Attributes:
  • Adaptability and flexibility in a rapidly changing environment
  • Self-starter and self-motivated
  • Ambitious spirit - brings fresh ideas to the table and finds creative solutions to problems
  • Positive attitude with outstanding communication and listening skills

Education:
  • Bachelor's Degree in a related healthcare, technical, or business discipline field

Experience:
  • 10+ years of experience in customer support, product management, or business analyst functions
  • 5+ years' experience in healthcare information technology or health information exchange

Skills/Characteristics:
  • Able to translate functional requirements from customers to technical requirements for engineers
  • Ability to persuasively communicate complex concepts at all levels of business including c-level
  • Ability to act as an engaging leader, advisor, mentor and coach
  • Demonstrated ability to assess and comprehend multiple, often conflicting, interests and articulate clear plans to reach a given objective
  • Competent and conversant in information technology
  • Excellent problem-solving skills
  • Ability to influence others to achieve results
  • Demonstrated ability to develop a collaborative team environment
  • Resilient and flexible approach to work
  • Ability to work in a fast-paced environment
  • Excellent written and verbal communication skills including presentation and facilitation skills

Preferred:
  • Healthcare experience

Benefits:
We offer an excellent benefits package including medical/dental/vision, 401(k) matching, 20 days PTO your first year plus 9 company paid holidays, Summer hours, student loan repayment/529 account save-up programs, a very casual work environment and dress code, and a dynamic, fun-loving company culture!
IHIE is one of the nation's largest and most advanced health information exchanges, helping to ensure health information is where it needs to be, when it needs to be there to improve care coordination and patient outcomes. IHIE was formed in 2004 and currently serves 120+ hospitals representing 38 health systems, nearly 19,000 practices and over 50,000 providers, and has processed more than 16 billion clinical data transactions. Learn more at www.ihie.org.

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