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Client Technical Support Associate Jobs in Kentucky

Irium - Mexico

Technical Support Analyst

Berea, KY · On-site

Supporting associates with the setting up or replacing of new workstations and processing then documenting tasks or tickets. * Provide timely Level I technical support for all onsite and remote end ...

Irium Mexico

Technical Support Analyst

Berea, KY · On-site

Supporting associates with the setting up or replacing of new workstations and processing then documenting tasks or tickets. * Provide timely Level I technical support for all onsite and remote end ...

Irium Mexico

Technical Support Analyst

Berea, KY · On-site

Supporting associates with the setting up or replacing of new workstations and processing then documenting tasks or tickets. * Provide timely Level I technical support for all onsite and remote end ...

Waystar

Technical Support Analyst

Louisville, KY

ABOUT THIS POSITION As part of our award-winning Client Success Department, the Technical Support Analyst is responsible for providing superior support to our clients with the highest degree of care ...

Waystar

Technical Support Analyst

Louisville, KY · On-site

ABOUT THIS POSITION As part of our award-winning Client Success Department, the Technical Support Analyst is responsible for providing superior support to our clients with the highest degree of care ...

Patientco

Technical Support Analyst

Louisville, KY · On-site

ABOUT THIS POSITION As part of our award-winning Client Success Department, the Technical Support Analyst is responsible for providing superior support to our clients with the highest degree of care ...

ecoATM

Technical Support Agent I

Louisville, KY

$18/hr

In this position as a Technical Support Agent, you are the first contact of technical support for ... Support and leverage other associates within the department to share best practices and knowledge

Spruce Infotech

Lab IT Technical Support

Louisville, KY · On-site

$19.75 - $27/hr

The Client ecosystem consists of USB, Serial, Ethernet TCP/IP, internet connectivity, and ... This position will deliver technical support both remotely and on-site at Laboratories and Office ...

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All JobsClient Technical Support Associate JobsClient Technical Support Associate Jobs in Kentucky

Client Technical Support Associate information

See Kentucky salary details

$13

$24

$50

How much do client technical support associate jobs pay per hour?

As of Jun 3, 2026, the average hourly pay for client technical support associate in Kentucky is $24.42, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $23.61 per hour, depending on experience, location, and employer.

What Does a Client Technical Support Associate Do?

A client technical support associate typically works at a help desk and answers customer questions by telephone, email, or through an online portal. This includes resolving problems with the company's services or equipment the customer is using. Communication is key, as a client technical support associate should try to remain calm and patient with each customer. Many employers with this kind of staff offer 24/7 assistance, so this position may require weekend and night availability.

More about Client Technical Support Associate jobs
What cities in Kentucky are hiring for Client Technical Support Associate jobs? Cities in Kentucky with the most Client Technical Support Associate job openings:
Infographic showing various Client Technical Support Associate job openings in Kentucky as of May 2026, with employment types broken down into 1% As Needed, 85% Full Time, 10% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $50,800 per year, or $24.4 per hour.

Technical Support Analyst

Irium - Mexico

Berea, KY • On-site

Full-time

Posted 23 days ago

Job description

Job Details:

Berea - Kentucky- USA

Salary Range: $62.000 annual gross (Compensation could be higher/lower based on experience, education and skill set)

Qualifications:

  • Bachelor’s degree in Computer Information Systems or related field.
  • +1 year of experience in working in an IT help desk, support, or customer service role
  • Knowledge of any ticketing system.
  • Understanding of IT technology such as computer hardware, Microsoft products (Microsoft 365 (Outlook, Word, Excel, SharePoint, OneDrive, Windows 7/10/11, etc.).
  • Strong customer service skills.
  • Basic technical knowledge, problem solving skills and troubleshooting focused on computer hardware, mobile devices, and networking.
  • Effective written and verbal communication skills.

Responsabilities:

  • Supporting associates with the setting up or replacing of new workstations and processing then documenting tasks or tickets.
  • Provide timely Level I technical support for all onsite and remote end-users focusing on excellent customer service.
  • Triage, process, communicate, escalate, and resolve all assigned level I tickets through the IT helpdesk ticketing system.
  • Initiate and schedule with vendor to replace or fix hardware issues.
  • Maintain and process changes of user accounts and computers within Active Directory and archiving of user data.
  • Set up and configure new Windows desktop/laptops or mobile devices for new hires.
  • Minimum hardware troubleshooting that includes workstations, mobile devices, and peripheral devices (printers, keyboards, monitors, mouse, etc.).
  • Install, configure, and support all enterprise application such as Microsoft 365 (Outlook, Word, Excel, SharePoint, OneDrive, Teams) and Adobe Creative Suite.
  • Participate in meetings and projects or tasks by IT management.

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