Client Technical Support Associate Jobs in Kentucky

Function: 

The purpose of the Community Support Associate (CSA) is to act as an extension of the therapist in a community setting by teaching clients thinking and acting skills to satisfy their needs more effectively. 

Organizational duties & responsibilities: 

1. The primary responsibility of all staff is to ensure the safety and well-being of all Ramey-Estep/Re-group (RE) clients. 

1. Supports the mission, vision, and values of RE.  Facilitates and adheres to the agency’s code of ethics, policies, and procedures. 

1. Supports all functions that attain and maintain accreditation and compliance with regulatory agencies. 

1. Supports and facilitates positive interaction with clients and staff by exhibiting both in-office and in-public when carrying out job duties: individual maturity, respect for others, a team-centered approach, maintenance of confidential information, and awareness and sensitivity to cultural and other differences in clients and staff. 

1. Exhibits effective communication skills, including proper use of agency communication systems. 

1. Participate in appropriate professional development programs to attain and maintain competency. 

1. Effectively manages financial and physical resources to achieve the mission of RE. 

1. Reports incidents of abuse or potential abuse involving clients to the appropriate authorities and RE. 

Essential Duties and Responsibilities: 

CSA is responsible for teaching skills necessary to allow clients to live with maximum independence in the community and consists of (1) or more of the following:

1. Skills training, cueing, or supervision as identified in the client’s individualized treatment plan.
2. Medication adherence and recognizing symptoms and side effects.
3. Non-Clinical but therapeutic behavioral intervention, support, and skills training.
4. Participating in and evaluating the progress of the individualized care plan.
5. Assistance in accessing and utilizing community resources.
6. Emotional regulation skills.
7. Crisis coping skills.
8. Developing and enhancing interpersonal skills.

 CSA’s responsibilities:

1. Engage Consumers and family members.
2. Crisis Management.
3. Teach Self-advocacy and navigation skills.
4. Coordinate Behaviors Management planning and implementation.
5. Apply Ethics.
6. Culturally competent.
7. Document.
8. Follow regulations.
9. Have knowledge of MH/SA Issues.
10. Use strength-based approaches.
11. Development perspectives across the lifespan.
12.   Other duties as assigned.

Working conditions/environment: 

1. Shift is generally dayshift, Monday – Friday, 9-5. 

1. Holidays, weekends, and extra hours may occasionally be required. 

1. Office setting with extensive computer usage. 

1. Intense, unpredictable population with the possibility of verbal and physical aggression. 

1. Fast-paced environment with the need for quick decisions to deal with any crisis that may arise.  

1. Environment is both indoor and outdoor.  The environment is, at times, loud and stressful. 

Minimum job requirements: 

Education: 

High School Diploma or GED required.   

Bachelor’s degree in a related field from an accredited school is preferred. 

Experience: 

Have one (1) year of full-time experience working with individuals who receive services for treating a mental health disorder or co-occurring disorder and substance use disorder.

Specific Skills and 

requirements: 

Must be at least 21 years of age. 

Technical requirements include proficiency with Microsoft Word, Excel, PowerPoint, and any other applications used by the organization or regulatory agencies. 

Excellent attention to detail and ability to work independently. 

Must be able to demonstrate a high degree of flexibility and be able to coordinate multiple priorities effectively. 

Capability to effectively handle confidential data promptly.  

Must be able to interface well with all departments in a highly professional manner. 

Ability to understand and relate to the needs of clients from diverse backgrounds. 

Ability to read, write and converse in English. 

Successful completion of a pre-employment drug screen. 

Successful completion of a background screening. 

Successful completion of a TB skin test or proof of a negative chest x-ray or other documentation. 

Specialized Licenses or training: 

Successful completion of Excellent Foundations. 

Maintain 40 hours of annual training. 

Physical Requirements: 

The physical requirements described here represent those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

While performing the duties of this job, the employee is regularly required to stand, walk, talk, hear, and smell.  The employee frequently is required to sit; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, and climb stairs.  The employee is occasionally required to climb, balance, or run.  The employee must frequently lift and/or move up to 10 pounds or more.  Specific vision abilities required by this job include close vision, distance vision, and peripheral vision.   

Supervisory Requirements: 

N/A 

Disclaimer: 

This job description is not all-inclusive.  Other duties and responsibilities may be added as necessary. 

I have received a copy of the above description of my current position.  I have read and reviewed the duties and responsibilities for which I am responsible and am aware of the physical and minimum requirements of this position.  I understand that I am accountable for the duties and responsibilities as described.  This job description does not constitute a contract, nor does it alter the at-will status of the employee/employer relationship. 

The starting pay for this position is $18.00 hourly. 

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