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Client Support Analyst Jobs (NOW HIRING)

JPC Partners

Systems Support Analyst

Audubon, PA

This is a 24x7 rotating shift role that works with the client's IT Operations and Support Center. The Systems Support Analyst will provide monitoring of and problem resolution expertise for the ...

JPC Partners

Systems Support Analyst

Norristown, PA · On-site

This is a 24x7 rotating shift role that works with the client's IT Operations and Support Center. The Systems Support Analyst will provide monitoring of and problem resolution expertise for the ...

Ripple

Manager, Client Support

Chicago, IL · On-site

Inspire, mentor, and develop a team of Client Support Analysts, cultivating a culture where curiosity, accountability, and client-first thinking drive every interaction. * Improve our onboarding and ...

Precision for Medicine

Client Services Support Analyst

$50K - $56K/yr

Client Services Support Analyst ***Unfortunately, the Client Services Support Analyst is not able to provide sponsorship now or anytime in the future.*** ***This role requires you to be located in ...

JPC Partners

Systems Support Analyst

Audubon, PA

This is a 24x7 rotating shift role that works with the client s IT Operations and Support Center. The Systems Support Analyst will provide monitoring of and problem resolution expertise for the ...

Ripple

Manager, Client Support

Chicago, IL · On-site

$132K - $165K/yr

Inspire, mentor, and develop a team of Client Support Analysts, cultivating a culture where curiosity, accountability, and client-first thinking drive every interaction. * Improve our onboarding and ...

Nasdaq

Client Support Services Analyst

Carteret, NJ · Hybrid

$65K - $114K/yr

Client Support Services Analyst As a Client Support Services Analyst reporting to a Product Strategy Manager, you'll play a critical role in ensuring exceptional customer satisfaction through ...

Nasdaq

Client Support Services Analyst

Carteret, NJ · On-site

$65K - $114K/yr

Client Support Services Analyst As a Client Support Services Analyst reporting to a Product Strategy Manager, you'll play a critical role in ensuring exceptional customer satisfaction through ...

Lake Ridge Bank

Client Support Manager

Waunakee, WI · On-site

The Client Support Manager leads the Client Support team to deliver exceptional and consistent ... Demonstrated ability to lead teams, analyze performance metrics, and drive operational improvements.

Lake Ridge Bank

Client Support Manager

Waunakee, WI

The Client Support Manager leads the Client Support team to deliver exceptional and consistent ... Demonstrated ability to lead teams, analyze performance metrics, and drive operational improvements.

Versana

Client Support Manager

New York, NY · On-site

... analyze support metrics to identify trends and implement improvements • Develop and deliver ... and prioritize client issues to ensure timely routing and resolution • Partner closely with ...

Versana

Client Support Manager

New York, NY · On-site

... analyze support metrics to identify trends and implement improvements • Develop and deliver ... and prioritize client issues to ensure timely routing and resolution • Partner closely with ...

Protos Security

Client Support Supervisor

Roanoke, VA · On-site

$34/hr

Client Support Supervisor Reports To: Dispatch Manager Location: Roanoke, VA - Onsite Rate ... Strong analytical and problem-solving skills. * Process driven, detailed oriented and highly ...

Lake Ridge Bank

Client Support Manager

Waunakee, WI · On-site

The Client Support Manager leads the Client Support team to deliver exceptional and consistent ... Demonstrated ability to lead teams, analyze performance metrics, and drive operational improvements.

Outcomes Operating, Inc.

Client Support Rep

Orlando, FL · Hybrid

$15.50 - $20.25/hr

Analyze client needs and recommend relevant features to enhance their experience. Continued Development * Stay current with industry information, changes, and updates to provide informed support.

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Client Support Analyst information

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How much do client support analyst jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for client support analyst in the United States is $27.92, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $39.66 per hour, depending on experience, location, and employer.

What does a Client Support Analyst do?

A Client Support Analyst is responsible for assisting clients with technical and product-related issues, ensuring customer satisfaction by resolving problems efficiently. They serve as the main point of contact between the company and its clients, troubleshooting issues, answering queries, and providing guidance on using products or services. Additionally, they may document recurring problems, escalate complex issues to higher-level support, and contribute to improving support processes based on client feedback.

What are the key skills and qualifications needed to thrive as a Client Support Analyst, and why are they important?

To thrive as a Client Support Analyst, you need strong problem-solving skills, customer service experience, and a relevant degree or background in IT or business. Familiarity with CRM software, ticketing systems, and remote troubleshooting tools is typically required, along with certifications like ITIL or CompTIA A+. Excellent communication, patience, and active listening help build rapport and resolve client issues efficiently. These skills ensure timely, effective support and high client satisfaction, which are critical for maintaining strong business relationships.

What are some common challenges a Client Support Analyst faces when troubleshooting client issues, and how can these be effectively managed?

Client Support Analysts often encounter challenges such as diagnosing complex technical issues with limited information, managing multiple client requests simultaneously, and communicating technical solutions to clients with varying levels of technical expertise. Effectively managing these challenges requires strong problem-solving skills, patience, and the ability to prioritize tasks. Building good relationships with clients and collaborating closely with internal technical teams can also help streamline resolution processes and ensure client satisfaction.
More about Client Support Analyst jobs
Who are the top companies hiring for Client Support Analyst jobs? The top employers for Client Support Analyst jobs are:
What states have the most Client Support Analyst jobs? States with the most job openings for Client Support Analyst jobs include:
What job categories do people searching Client Support Analyst jobs look for? The top searched job categories for Client Support Analyst jobs are:
Client Support Analyst jobs near you
Infographic showing various Client Support Analyst job openings in the United States as of May 2026, with employment types broken down into 3% As Needed, 9% Full Time, 85% Part Time, and 3% Temporary. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $58,075 per year, or $27.9 per hour.
Systems Support Analyst

Systems Support Analyst

JPC Partners

Audubon, PA

Other

Posted 13 days ago

Job description

JPC Partners is looking for a Systems Support Analyst. This is a 24x7 rotating shift role that works with the client's IT Operations and Support Center. The Systems Support Analyst will provide monitoring of and problem resolution expertise for the continued functioning of the production technology environments.

The focus of the IT Operations Center on-shift staff is to monitor all overnight IT systems, engage in fixing things that occur, and call-out to Subject Matter Experts when necessary. They must stay current in ITOC operations helping as needed with events that occur, and report at the beginning of the next day shift status of what may have occurred overnight.
The incumbent is a broad-based Analyst who will be versed in multiple hardware and software technology disciplines that are used at the client site.


This Analyst must be able to interact on a regular productive basis with IT Operations Center, client support groups, business clients, and members.
The Analyst derives their value both from their ability to understand, anticipate, and react to operational technology problems and from their trouble-shooting and diagnostic skills that enable them to resolve technology problems as they occur to minimize the impact to business partners and other companies.
The Analyst must be able to interpret signals coming from a comprehensive set of monitoring tools and to quickly direct remediation actions to restore the stability of the technology production environment. Additionally, the Analyst must be able to work with other technology professionals and direct activities in resolving issues to minimize the restoration time of production functions in the client's technology environment.

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