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Client Support Analyst Jobs (NOW HIRING)

Ripple

Manager, Client Support

Chicago, IL · On-site

$132K - $165K/yr

Inspire, mentor, and develop a team of Client Support Analysts, cultivating a culture where curiosity, accountability, and client-first thinking drive every interaction. * Improve our onboarding and ...

Lake Ridge Bank

Client Support Manager

Waunakee, WI · On-site

The Client Support Manager leads the Client Support team to deliver exceptional and consistent ... Demonstrated ability to lead teams, analyze performance metrics, and drive operational improvements.

Lake Ridge Bank

Client Support Manager

Waunakee, WI

The Client Support Manager leads the Client Support team to deliver exceptional and consistent ... Demonstrated ability to lead teams, analyze performance metrics, and drive operational improvements.

Vergent LMS

Software Support Analyst

Ridgeland, MS · On-site

Introduction As an Application Support Analyst, you will join a dedicated team of customer support professionals responsible for the initial review, troubleshooting and testing of all client support ...

Versana

Client Support Manager

New York, NY

... analyze support metrics to identify trends and implement improvements • Develop and deliver ... and prioritize client issues to ensure timely routing and resolution • Partner closely with ...

Protos Security

Client Support Supervisor

Roanoke, VA · On-site

$34/hr

Client Support Supervisor Reports To: Dispatch Manager Location: Roanoke, VA - Onsite Rate ... Strong analytical and problem-solving skills. * Process driven, detailed oriented and highly ...

Lake Ridge Bank

Client Support Manager

Waunakee, WI · On-site

The Client Support Manager leads the Client Support team to deliver exceptional and consistent ... Demonstrated ability to lead teams, analyze performance metrics, and drive operational improvements.

Versana

Client Support Manager

New York, NY · On-site

... analyze support metrics to identify trends and implement improvements • Develop and deliver ... and prioritize client issues to ensure timely routing and resolution • Partner closely with ...

Outcomes Operating, Inc.

Client Support Rep

Orlando, FL · On-site

$15.50 - $20.25/hr

Analyze client needs and recommend relevant features to enhance their experience. Continued Development * Stay current with industry information, changes, and updates to provide informed support.

Acumen Solutions

Support Analyst

Cleveland, OH

Acumen Solutions seeks a talented Support Analyst to join our strong technology team responsible for the implementation and support of high volume, high performance client facing applications. This ...

Acumen Solutions

Support Analyst

Cleveland, OH · On-site

Acumen Solutions seeks a talented Support Analyst to join our strong technology team responsible for the implementation and support of high volume, high performance client facing applications. This ...

Vergent LMS

Software Support Analyst

Ridgeland, MS · On-site

Introduction As an Application Support Analyst, you will join a dedicated team of customer support professionals responsible for the initial review, troubleshooting and testing of all client support ...

Versana

Client Support Manager

New York, NY

... analyze support metrics to identify trends and implement improvements Develop and deliver regular ... client issues to ensure timely routing and resolution Partner closely with Versana Product and ...

OUTCOMES OPERATING INC

Client Support Rep

Orlando, FL · Remote

$15.50 - $20.25/hr

Analyze client needs and recommend relevant features to enhance their experience. Continued Development * Stay current with industry information, changes, and updates to provide informed support.

Outcomes

Client Support Rep

Orlando, FL · On-site

$15.50 - $20.25/hr

Analyze client needs and recommend relevant features to enhance their experience. Continued Development * Stay current with industry information, changes, and updates to provide informed support.

Outcomes

Client Support Rep

Orlando, FL · On-site

$15.50 - $20.25/hr

Analyze client needs and recommend relevant features to enhance their experience. Continued Development * Stay current with industry information, changes, and updates to provide informed support.

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Client Support Analyst information

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How much do client support analyst jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for client support analyst in the United States is $27.92, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $39.66 per hour, depending on experience, location, and employer.

What does a Client Support Analyst do?

A Client Support Analyst is responsible for assisting clients with technical and product-related issues, ensuring customer satisfaction by resolving problems efficiently. They serve as the main point of contact between the company and its clients, troubleshooting issues, answering queries, and providing guidance on using products or services. Additionally, they may document recurring problems, escalate complex issues to higher-level support, and contribute to improving support processes based on client feedback.

What are the key skills and qualifications needed to thrive as a Client Support Analyst, and why are they important?

To thrive as a Client Support Analyst, you need strong problem-solving skills, customer service experience, and a relevant degree or background in IT or business. Familiarity with CRM software, ticketing systems, and remote troubleshooting tools is typically required, along with certifications like ITIL or CompTIA A+. Excellent communication, patience, and active listening help build rapport and resolve client issues efficiently. These skills ensure timely, effective support and high client satisfaction, which are critical for maintaining strong business relationships.

What are some common challenges a Client Support Analyst faces when troubleshooting client issues, and how can these be effectively managed?

Client Support Analysts often encounter challenges such as diagnosing complex technical issues with limited information, managing multiple client requests simultaneously, and communicating technical solutions to clients with varying levels of technical expertise. Effectively managing these challenges requires strong problem-solving skills, patience, and the ability to prioritize tasks. Building good relationships with clients and collaborating closely with internal technical teams can also help streamline resolution processes and ensure client satisfaction.
More about Client Support Analyst jobs
Who are the top companies hiring for Client Support Analyst jobs? The top employers for Client Support Analyst jobs are:
What states have the most Client Support Analyst jobs? States with the most job openings for Client Support Analyst jobs include:
What job categories do people searching Client Support Analyst jobs look for? The top searched job categories for Client Support Analyst jobs are:
Client Support Analyst jobs near you
Infographic showing various Client Support Analyst job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 22% Full Time, 24% Part Time, 4% Temporary, 47% Contract, and 2% Nights. Highlights an 81% Physical, 7% Hybrid, and 12% Remote job distribution, with an average salary of $58,075 per year, or $27.9 per hour.
Manager, Client Support

Manager, Client Support

Ripple

Chicago, IL • On-site

$132K - $165K/yr

Full-time

Retirement, PTO

Posted 8 days ago

Key responsibilities

  • Inspire, mentor, and develop a team of Client Support Analysts to drive a client-first culture.

  • Own the Client Support queue lifecycle, ensuring timely triage, prioritization, and high-quality resolution.

  • Lead and manage escalations end-to-end by coordinating internal resources and partnering cross-functionally to resolve high-impact issues.

Job description

At Ripple, we're building a world where value moves like information does today. It's big, it's bold, and we're already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.
If you're ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.
THE WORK:
Ripple Treasury (formerly GTreasury) is the leading innovator of integrated SaaS treasury and risk management solutions for the digital treasurer. Developed using the latest technology, Ripple Treasury helps empower organizations on their path to strategic treasury, by enabling total visibility into their cash, liquidity, payments and financial risk management. We seek a Manager, Client Support who shares our commitment to excellence. You'll play a key part in delivering flawless service with innovative SaaS treasury and risk management solutions. You will lead a dynamic team and manage processes that ensure excellent client experiences.
WHAT YOU'LL DO:
  • Inspire, mentor, and develop a team of Client Support Analysts, cultivating a culture where curiosity, accountability, and client-first thinking drive every interaction.
  • Improve our onboarding and training programs by crafting experiences that ensure new analysts start off strong and steadily increase the team's overall expertise.
  • Own the Client Support queue lifecycle with precision driving timely triage, prioritization, and fast, high-quality resolution.
  • Step in as the go-to resource for complex technical challenges, bringing calm, curiosity, and expertise to every blocking issue.
  • Obsess over the metrics that matter. SLAs, queue health, resolution times, and client satisfaction using data to continuously improve.
  • Maintain a solid technical foundation across the team while promoting a culture of shared expertise, accessible documentation, and continuous learning.
  • Stay ahead of the curve by reviewing and incorporating innovative support tools including AI-powered solutions to improve team efficiency and ensure an exceptional client experience.
  • Be the passionate, informed voice of your team in cross-functional conversations advocating for your clients and your team clearly and confidently.
  • Lead and manage escalations end-to-end, bringing structure, urgency, and clear communication to high-impact issues while partnering cross-functionally to drive swift resolution and restore client confidence.
  • Coordinate the right internal resources when complexity demands it. Rally Customer Success Managers, Solutions Team members, and DevOps to address challenging issues together. Ensure no client problem goes unresolved.

WHAT YOU'LL BRING:
  • 5+ years of hands-on support experience with a track record of improving the standard, not just meeting it.
  • 2+ years in a leadership position involving direct oversight of individuals, with a genuine passion for growing others and building team culture.
  • Familiarity with RSA/Symantec and SQL/reporting tools is a plus
  • Comfortable working with SaaS support tools, with a focus on recognizing and implementing innovative solutions.
  • A proven, consistent record of improving support benchmarks with the data to back it up and the drive to keep pushing.
  • A natural communicator and collaborator, you clarify complex issues and manage multiple priorities without losing focus. You build cross-functional trust that helps things get done together.
  • A deep commitment to your own growth and an infectious motivation to build high-performing, resilient teams around you.
  • A grasp of financial theory and treasury management is a bonus.

For positions that will be based in IL, the annual salary range for this position is below. Actual salaries may vary based on numerous factors including, among other things, an individual applicant's experience and qualifications for the position. This range does not include equity or additional compensation, such as bonuses or commissions.
IL Annual Base Salary Range
$132,000-$165,000 USD
WHO WE ARE:
Do Your Best Work
  • The opportunity to build in a fast-paced start-up environment with experienced industry leaders
  • A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.
  • Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
  • In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.
  • Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
  • We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!

Take Control of Your Finances
  • Competitive salary, bonuses, and equity
  • Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
  • Employee giving match
  • Mobile phone stipend

Take Care of Yourself
  • R&R days so you can rest and recharge
  • Generous wellness reimbursement and weekly onsite & virtual programming
  • Generous vacation policy - work with your manager to take time off when you need it
  • Industry-leading parental leave policies. Family planning benefits.
  • Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events

Benefits listed above are for full-time employees.
Ripple is an Equal Opportunity Employer. We're committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.
Please find our UK/EU Applicant Privacy Notice and our California Applicant Privacy Notice for reference.

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