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Client Support Analyst Jobs in Pennsylvania (NOW HIRING)

Harris

Support Analyst

Indiana, PA · On-site

$60K - $70K/yr

The successful candidate will investigate, manage, track and close client support issues ... As a Support Analyst, you will provide application support and expertise to both our customers and ...

Aegis Software

Director, Client Support

Horsham, PA · On-site

$135K - $165K/yr

The Director, Client Support leads a global group of people leaders responsible for the Client ... Ensures that tactical duties across the organization (research, analysis, and day-to-day requests ...

Onbe

Client Support Manager

Conshohocken, PA · On-site

Review key reports and metrics related to the program, analyze the data, and discern any issues or ... support the client's health are done timely and accurately (i.e., order processing, payments ...

Onbe

Client Support Manager

Conshohocken, PA · On-site

Review key reports and metrics related to the program, analyze the data, and discern any issues or ... support the client's health are done timely and accurately (i.e., order processing, payments ...

MKS2 Technologies

Desktop Support Analyst

Boyers, PA

$110K - $120K/yr

... client base across government agencies. We have employees nationwide and for the past three ... Desktop Support Analyst Labor Category: Computer Network Support Specialist - Journeyman Location:

New

Cherry Bekaert

Client Support Liaison

Reading, PA · On-site

$26.23 - $38.70/hr

We are seeking a detail-oriented and client-focused Client Support Liaison (CSL) to join our Core ... Analyze data using pivot tables, VLOOKUPs, and create custom reports as requested. * Manage ...

Cherry Bekaert

Client Support Liaison

Reading, PA · On-site

$26.23 - $38.70/hr

We are seeking a detail-oriented and client-focused Client Support Liaison (CSL) to join our Core ... Analyze data using pivot tables, VLOOKUPs, and create custom reports as requested. * Manage ...

Cherry Bekaert

Client Support Liaison

Spring House, PA · On-site

$26.23 - $38.70/hr

We are seeking a detail-oriented and client-focused Client Support Liaison (CSL) to join our Core ... Analyze data using pivot tables, VLOOKUPs, and create custom reports as requested. * Manage ...

Cherry Bekaert

Client Support Liaison

Reading, PA · On-site

$26.23 - $38.70/hr

We are seeking a detail-oriented and client-focused Client Support Liaison (CSL) to join our Core ... Analyze data using pivot tables, VLOOKUPs, and create custom reports as requested. * Manage ...

Hamiltonlane

Analyst Client Solutions

Philadelphia, PA · On-site

The Opportunity The Client Solutions Analyst supports Hamilton Lane's client relationship and business development efforts across private markets strategies. In this role, you will work closely with ...

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Client Support Analyst information

See Pennsylvania salary details

$12

$27

$39

How much do client support analyst jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for client support analyst in Pennsylvania is $27.99, according to ZipRecruiter salary data. Most workers in this role earn between $20.48 and $39.76 per hour, depending on experience, location, and employer.

What does a client support analyst do?

A Client Support Analyst is responsible for assisting clients with technical and product-related issues, ensuring customer satisfaction by resolving problems efficiently. They serve as the main point of contact between the company and its clients, troubleshooting issues, answering queries, and providing guidance on using products or services. Additionally, they may document recurring problems, escalate complex issues to higher-level support, and contribute to improving support processes based on client feedback.

What are some common challenges a client support analyst faces when troubleshooting client issues, and how can these be effectively managed?

Client Support Analysts often encounter challenges such as diagnosing complex technical issues with limited information, managing multiple client requests simultaneously, and communicating technical solutions to clients with varying levels of technical expertise. Effectively managing these challenges requires strong problem-solving skills, patience, and the ability to prioritize tasks. Building good relationships with clients and collaborating closely with internal technical teams can also help streamline resolution processes and ensure client satisfaction.

What are the key skills and qualifications needed to thrive as a client support analyst, and why are they important?

To thrive as a Client Support Analyst, you need strong problem-solving skills, customer service experience, and a relevant degree or background in IT or business. Familiarity with CRM software, ticketing systems, and remote troubleshooting tools is typically required, along with certifications like ITIL or CompTIA A+. Excellent communication, patience, and active listening help build rapport and resolve client issues efficiently. These skills ensure timely, effective support and high client satisfaction, which are critical for maintaining strong business relationships.

What are popular job titles related to Client Support Analyst jobs in Pennsylvania?

For Client Support Analyst jobs in Pennsylvania, the most frequently searched job titles are:

What job categories do people searching Client Support Analyst jobs in Pennsylvania look for?

The top searched job categories for Client Support Analyst jobs in Pennsylvania are:

Client Support Analyst jobs near you
Infographic showing various Client Support Analyst job openings in Pennsylvania as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $58,214 per year, or $28 per hour.

Support Analyst

Harris

Indiana, PA • On-site

$60K - $70K/yr

Full-time

Re-posted 5 days ago

Harris Computer rating

8.5

Company rating: 8.5 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

81st of 247 rated software companies

Job description

Job Description Summary

The Aumentum Technologies support team is seeking a Support Analyst to provide application support to customers that will involve answering complex questions on the function and usage of our products. The successful candidate will investigate, manage, track and close client support issues, specifically related to the database and functions of the application(s). They will also be responsible for contributing to a knowledge base, supporting user forums and customer training efforts. You must have the ability to multi-task and see issues through to resolution. You will serve as primary support liaison between the company and the customer. In this role, you will work closely with the Manager, Support Services, and be supported by a great team, in providing exceptional customer service and development support.

Job Description

As a Support Analyst, you will provide application support and expertise to both our customers and internal resources. This will involve answering complex questions, contributing to our knowledge base, and serving as a support liaison between the company and our customers. Working closely with other Support team members and counterparts on the Research and Development team, you will investigate, manage, track, and close client support issues, specifically related to the database and function of the application(s) and escalations.

  • Work directly or indirectly with customers to provide services and help resolve user issues. Includes delivering product training virtually and onsite.
  • Investigate, manage, track, and close client support issues, including those related to database functionality and application behavior
  • Assess a variety of software scenarios, reviewing software configuration, setup and existing documentation to identify the correct resolution or escalate according to departmental guidelines
  • Report detailed information within the client tracking system and document processes and routines by following the defined guidelines and team goals and objectives
  • Work closely with other team members, exchanging knowledge through training sessions and meetings, and producing documentation
  • Create and conduct training for customers on functionality and best practices for products, including at user conferences
  • Collaborate with customers and/or our product and engineering teams to document proposed enhancements and determine cause/resolution to software defects
  • Review technical support related processes and documentation for continuous improvement

What we are looking for:

  • 3+ years of experience in a Technical Customer Support role
  • BS/BA degree in related business or technical field, or equivalent industry experience
  • Exceptional customer service and a professional, friendly attitude
  • Strong verbal and written communication skills, with a commitment to professionalism toward both clients and co-workers
  • Excellent problem solving skills: Identification, solution, and execution
  • Team player who is willing to share their knowledge and learn with the team
  • Ability to review, prioritize, and respond to multiple client issues in a fast paced organization
  • Proactive mindset with the ability to anticipate issues and initiate change
  • Must possess professional and friendly attitude and be able to quickly develop a rapport with clients over the phone
  • Teachable: Open and able to learn new processes, technologies, and products.

What would make you stand out:

  • Exposure to local government property taxation software and or practices
  • Previous experience with property assessment software or knowledge of the property assessment lifecycle.
  • Experience with relational databases and reading / writing T-SQL
  • Experience with the following: Microsoft applications and report query solutions

Salary range: $60,000 - $70,000 USD per year.

What Harris Computer employees say

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Hours and flexibility

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About Harris Computer Systems

Sourced by ZipRecruiter

Harris Computer Systems, based in Ottawa, ON, CA, is an established player in the field of public sector software technology. Since its inception in 1976, the company has been striving to make clients' operations more efficient through reliable, practical, and flexible software solutions. Its extensive portfolio primarily serves utility, healthcare, public sector, and educational institutions, contributing to the betterment of public services through technology. Harris strongly believes in the value of forward-thinking technology and the power it has to drive progress for the public sector. This methodology is entirely in line with their mission to ensure customer success by providing reliable, practical, and robust software solutions.

Industry

Accounting services

Company size

1,001 - 5,000 Employees

Headquarters location

Ottawa, ON, CA

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