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Client Support Analyst Jobs in Pennsylvania (NOW HIRING)

Hamilton Lane

Analyst Client Solutions

Philadelphia, PA · On-site

  • Medical

  • PTO

The Opportunity The Client Solutions Analyst supports Hamilton Lane's client relationship and business development efforts across private markets strategies. In this role, you will work closely with ...

Hamiltonlane

Analyst Client Solutions

Philadelphia, PA · On-site

  • Medical

  • PTO

The Opportunity The Client Solutions Analyst supports Hamilton Lane's client relationship and business development efforts across private markets strategies. In this role, you will work closely with ...

IMCS Group

DTS Support Analyst I

Philadelphia, PA · On-site

They are seeking a DTS Support Analyst I to track customer service items to completion, resolve ... client community and the rest of the IS Department. • Adheres to Service Desk standards ...

EDGEWORTH

Technical Client Support Specialist

Pittsburgh, PA · On-site

$27/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Technical Client Support Specialist Location : Pittsburgh, Pennsylvania. All candidates must ... Analyze alerts and reports to identify potential incidents and vulnerabilities. * Prepare and ...

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Showing results 21-40

All JobsClient Support Analyst JobsClient Support Analyst Jobs in Pennsylvania

Client Support Analyst information

See Pennsylvania salary details

$12

$27

$39

How much do client support analyst jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for client support analyst in Pennsylvania is $27.99, according to ZipRecruiter salary data. Most workers in this role earn between $20.48 and $39.76 per hour, depending on experience, location, and employer.

What does a client support analyst do?

A Client Support Analyst is responsible for assisting clients with technical and product-related issues, ensuring customer satisfaction by resolving problems efficiently. They serve as the main point of contact between the company and its clients, troubleshooting issues, answering queries, and providing guidance on using products or services. Additionally, they may document recurring problems, escalate complex issues to higher-level support, and contribute to improving support processes based on client feedback.

What are some common challenges a client support analyst faces when troubleshooting client issues, and how can these be effectively managed?

Client Support Analysts often encounter challenges such as diagnosing complex technical issues with limited information, managing multiple client requests simultaneously, and communicating technical solutions to clients with varying levels of technical expertise. Effectively managing these challenges requires strong problem-solving skills, patience, and the ability to prioritize tasks. Building good relationships with clients and collaborating closely with internal technical teams can also help streamline resolution processes and ensure client satisfaction.

What are the key skills and qualifications needed to thrive as a client support analyst, and why are they important?

To thrive as a Client Support Analyst, you need strong problem-solving skills, customer service experience, and a relevant degree or background in IT or business. Familiarity with CRM software, ticketing systems, and remote troubleshooting tools is typically required, along with certifications like ITIL or CompTIA A+. Excellent communication, patience, and active listening help build rapport and resolve client issues efficiently. These skills ensure timely, effective support and high client satisfaction, which are critical for maintaining strong business relationships.

What are popular job titles related to Client Support Analyst jobs in Pennsylvania?

For Client Support Analyst jobs in Pennsylvania, the most frequently searched job titles are:

What job categories do people searching Client Support Analyst jobs in Pennsylvania look for?

The top searched job categories for Client Support Analyst jobs in Pennsylvania are:

Client Support Analyst jobs near you
Infographic showing various Client Support Analyst job openings in Pennsylvania as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 25% Part Time, 4% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $58,214 per year, or $28 per hour.

Analyst Client Solutions

Hamilton Lane

Philadelphia, PA • On-site

Full-time

Medical, PTO

Re-posted 19 hours ago

Job description

Join Hamilton Lane, a global leader in private markets, as we scale to meet the demands of our growing client base. Here, you'll work with ambitious, high-performing teams built on integrity, candor and collaboration, backed by our market-leading data and technology. We invest heavily in our people and our partners, giving you the platform to enrich lives, safeguard futures and grow your career.
What We Do
As one of the largest private markets investment firms globally, we provide innovative solutions to institutional and private wealth investors around the world, specializing in flexibility and full-spectrum access. We currently employ approximately 800 professionals operating in offices throughout North America, Europe, Asia Pacific and the Middle East, and have $1.0 trillion in assets under management and supervision, composed of $146.1 billion in discretionary assets and $871.5 billion in non-discretionary assets, as of December 31, 2025.
The Opportunity
The Client Solutions Analyst supports Hamilton Lane's client relationship and business development efforts across private markets strategies. In this role, you will work closely with client solutions and relationship managers to deliver high-quality reporting, presentations, analyses, and other materials that help clients build and manage their private markets portfolios. This role offers exposure to institutional and wealth clients, cross-functional collaboration with investment and operations teams, and the opportunity to develop deep knowledge of private markets through on-the-job learning and formal training.
Responsibilities
  • Client support and service
    • Partner with client solutions and relationship managers on day-to-day client deliverables and special projects.
    • Help coordinate client and prospect meetings, including preparing materials, tracking follow-ups, and documenting key outcomes.
    • Respond to client questions and ad-hoc requests in a timely and professional manner, escalating where appropriate.
  • Reporting and presentations
    • Prepare recurring and ad-hoc client reports, exhibits, and templates using data from internal systems.
    • Assist in the creation and refinement of presentation materials for client reviews, prospects, and internal discussions.
    • Contribute to RFPs and other marketing or sales support documents as needed.
  • Data, analysis, and portfolio support
    • Maintain accurate information on client portfolios, activities, and pipeline in internal systems and tools.
    • Aggregate and analyze data related to client mandates, portfolios, fundraising, and business development activities.
    • Review and validate portfolio or client-level information (e.g., reports, statements, analytics) to ensure consistency and quality.
  • Cross-functional collaboration and process support
    • Work with internal teams (such as investment, portfolio management, legal, research, reporting, and operations) to gather inputs for client materials.
    • Learn and effectively use Hamilton Lane technology tools and data resources to support efficient production of client deliverables.
    • Contribute to continuous improvement of client solutions processes, tools, and templates.

Required qualifications
  • Bachelor's degree (B.A., B.S., B.B.A. or equivalent).
  • 1-5 years of post-graduate experience in financial services, asset management, private markets, or a closely related industry.
  • Strong written and verbal communication skills, with the ability to tailor information for different audiences.
  • Demonstrated analytical and quantitative skills, including comfort working with numerical data and reports.
  • Proven organization and attention to detail, with the ability to manage multiple tasks and deadlines in a fast-paced, deadline-driven environment.
  • Proficiency with Microsoft Office, particularly Excel, PowerPoint, and Word (Outlook a plus).
  • Ability to work collaboratively in a team environment, including with colleagues in other offices and time zones.
  • High degree of professionalism, discretion, and integrity in handling confidential information.
  • Demonstrated client-service orientation and willingness to take ownership of deliverables.

Nice-to-have qualifications
  • Experience specifically in private markets/private equity, private credit, or private wealth.
  • Familiarity with portfolio reporting, performance measurement, or financial statement review.
  • Experience using CRM, reporting, or data visualization tools to track activities and prepare materials.
  • Exposure to RFPs, due diligence questionnaires, or institutional sales/consultant interactions.
  • Additional language skills supporting client or prospect interactions in specific regions.
  • Evidence of a proactive, resourceful, and entrepreneurial mindset, including comfort working independently while knowing when to seek guidance.

Benefits
At Hamilton Lane, our benefits philosophy is simple: to provide our employees with a competitive suite of benefits and services to help navigate through the complexities and challenges of working, living, raising a family, and eventually retiring.
To do this, Hamilton Lane offers the following benefits:
Enhancing Your Physical and Emotional Health
Employees have access to healthcare coverage, mental health resources, health & fitness reimbursement program, and Wellness Rewards Program.
Developing Your Career
Tuition and certification reimbursement programs are available, along with continual education and development trainings for you to grow with Hamilton Lane.
Supporting Your Family & Community
For our communities, Hamilton Lane provides paid time off to volunteer and compensates for referring qualified candidates that join our team.
For growing family, we offer an adoption reimbursement program, paid time off for new parents and newlyweds, and provide travel support for nursing parents.
Safeguarding Your Financial Wellbeing
Hamilton Lane contributes to retirement programs and offers an employee stock purchasing plan.
Hamilton Lane is an affirmative action-equal opportunity employer. All qualified applicants will be considered for employment without regard to their race, color, creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity or expression, disability, genetic predisposition, veteran or military status, status as a victim of domestic violence, a sex offense or stalking, or any other classification prohibited by applicable law.
If you need a reasonable accommodation to complete your application, please contact Human Resources at humanresources@hamiltonlane.com.
Hamilton Lane is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Hamilton Lane via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Hamilton Lane. No fee shall be paid in the event the candidate is hired by Hamilton Lane as a result of the referral or through other means.

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