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Client Support Analyst Jobs (NOW HIRING)

LayerCake

Client Support Analyst II

Phoenix, AZ · On-site

Client Support Analyst II Company: Total Networks (LayerCake Technologies Phoenix Branch) Location: Phoenix Arizona About the Role: LayerCake is seeking a Support Engineer II to provide intermediate ...

Ripple

Client Support Analyst II

Chicago, IL

We're hiring a Client Support Analyst to join our growing global team. You'll be the front line for clients using our treasury management platform-the person they rely on to solve problems, answer ...

Press Ganey

Senior Client Support Analyst

$90K - $119K/yr

The Senior Client Support Analyst is a client-facing position. The position works with a number of established strategic client accounts, and is responsible for managing, coordinating, and monitoring ...

Ripple

Client Support Analyst II

Chicago, IL · On-site

We're hiring a Client Support Analyst to join our growing global team. You'll be the front line for clients using our treasury management platform-the person they rely on to solve problems, answer ...

SVS Group

Client Migration Support Analyst

Tampa, FL · On-site

$24 - $27.50/hr

Client Migration Support Analyst ?? 100% In-Office | Financial Services Environment Be the Trusted Connection During High-Impact Client Transitions SVS Group is partnering with a well-known global ...

Canoe Intelligence

Support Analyst

Jacksonville, FL · On-site +1

As a Support Analyst, you'll be working alongside the Client Support team to manage client inquiries and act as a point of contact for client requests. In this role, you'll have the unique ...

Ripple

Manager, Client Support

Chicago, IL

Inspire, mentor, and develop a team of Client Support Analysts, cultivating a culture where curiosity, accountability, and client-first thinking drive every interaction. * Improve our onboarding and ...

Precision for Medicine

Client Services Support Analyst

$50K - $56K/yr

Client Services Support Analyst ***Unfortunately, the Client Services Support Analyst is not able to provide sponsorship now or anytime in the future.*** ***This role requires you to be located in ...

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How much do client support analyst jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for client support analyst in the United States is $27.92, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $39.66 per hour, depending on experience, location, and employer.

What does a Client Support Analyst do?

A Client Support Analyst is responsible for assisting clients with technical and product-related issues, ensuring customer satisfaction by resolving problems efficiently. They serve as the main point of contact between the company and its clients, troubleshooting issues, answering queries, and providing guidance on using products or services. Additionally, they may document recurring problems, escalate complex issues to higher-level support, and contribute to improving support processes based on client feedback.

What are the key skills and qualifications needed to thrive as a Client Support Analyst, and why are they important?

To thrive as a Client Support Analyst, you need strong problem-solving skills, customer service experience, and a relevant degree or background in IT or business. Familiarity with CRM software, ticketing systems, and remote troubleshooting tools is typically required, along with certifications like ITIL or CompTIA A+. Excellent communication, patience, and active listening help build rapport and resolve client issues efficiently. These skills ensure timely, effective support and high client satisfaction, which are critical for maintaining strong business relationships.

What are some common challenges a Client Support Analyst faces when troubleshooting client issues, and how can these be effectively managed?

Client Support Analysts often encounter challenges such as diagnosing complex technical issues with limited information, managing multiple client requests simultaneously, and communicating technical solutions to clients with varying levels of technical expertise. Effectively managing these challenges requires strong problem-solving skills, patience, and the ability to prioritize tasks. Building good relationships with clients and collaborating closely with internal technical teams can also help streamline resolution processes and ensure client satisfaction.
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Who are the top companies hiring for Client Support Analyst jobs? The top employers for Client Support Analyst jobs are:
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Client Support Analyst jobs near you
Infographic showing various Client Support Analyst job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 22% Full Time, 24% Part Time, 4% Temporary, 47% Contract, and 2% Nights. Highlights an 81% Physical, 7% Hybrid, and 12% Remote job distribution, with an average salary of $58,075 per year, or $27.9 per hour.
Client Support Analyst II

Client Support Analyst II

LayerCake

Phoenix, AZ • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Key responsibilities

  • Provide intermediate technical support for clients primarily by phone, ticketing system, and onsite assignments as needed.

  • Document all activities, projects, and ticket updates daily in the ticketing system, including handoff of in-progress tickets before shift end.

  • Monitor and escalate issues according to documented procedures, and resolve escalations from the Level I team as assigned.

Job description

Description:

Client Support Analyst II

Company: Total Networks (LayerCake Technologies Phoenix Branch)
Location: Phoenix Arizona


About the Role:

LayerCake is seeking a Support Engineer II to provide intermediate technical support for our clients. This role involves handling support primarily by phone and ticketing system, with onsite assignments as needed. You will follow documented procedures, monitor incoming requests, and ensure service levels are met for both tickets and phone calls.


Responsibilities:

  • Document all activities, projects, and tickets daily in the ticketing system.
  • Handoff and document in-progress tickets before the end of each shift.
  • Monitor ticket gateway and designated queues.
  • Escalate issues according to IT Glue documentation.
  • Resolve escalations from Level I team as assigned.
  • Create or update IT Glue articles with new customer findings.
  • Assist with ISP and vendor calls for downed services.
  • Build client rapport during onsite assignments (in-person troubleshooting, walkthroughs, client interaction).
  • Travel up to 25–50% when assigned.

Expectations:

  • Maintain established SLA requirements for calls and tickets.
  • Maintain customer satisfaction (CSAT) scores as defined by manager.
  • Submit weekly timesheets by end of shift Friday.
  • Work and document established billable hours each week.
  • Be available for on-call weeks and during company-wide outage responses.
  • Meet annual goals and objectives set in HRIS with quarterly reviews.

Technical Proficiencies:

  • Ticketing software: Incident management and time tracking.
  • Remote support: Running scripts and pushing approved actions.
  • Active Directory: Strong knowledge of domain controllers, group policy, and security groups.
  • Virtualization: Strong knowledge of VMware/Hyper-V for incident and operational support.
  • Microsoft Windows/Servers: Strong knowledge in patching, maintenance, differentiating physical/virtual servers, and adding drivers to print servers.
  • Networking: Strong troubleshooting skills (DHCP, DNS), identifying VLAN and ISP circuit issues.
  • Strong knowledge of AzureAD and Microsoft 365.
  • Microsoft Servers and network equipment: Installation, troubleshooting, and training.
  • Proficiency with central repository for project documentation.
  • Strong understanding of technical infrastructure (servers, networks, applications) for client assignments.
  • Software as assigned.

Physical Requirements:

  • Ability to handle equipment, talk, hear, read, write, and interpret documents.
  • Occasionally lift and move objects up to 25 pounds (with or without reasonable accommodations).

Why Join LayerCake?

LayerCake, a Blue Alliance company, is a trusted managed services provider (MSP) supporting manufacturing, logistics, and municipal organizations with critical IT operations. Since 2008, we’ve helped clients make smart, high-impact technology investments, backed by consistent, expert support from teams they know and trust. Our pod-based staffing model ensures clients receive reliable service from people who understand their environment. It’s a personalized approach that delivers long-term value and measurable outcomes. We’ve always believed small businesses deserve enterprise-level solutions, and that belief starts with our team. We hire for passion and cultural fit, then invest in growth. As a fully remote company from the start, we’ve built a strong, connected culture where people support each other, stay accountable, and thrive together.


Benefits:

  • 9 paid holidays; 6 mandated holidays, 3 floating holidays
  • 401K Retirement with matching contributions
  • Excellent medical, vision, and dental insurance
  • Life insurance and disability insurance
  • Unlimited weeks PTO
  • Eligible for PTO, 401k, benefits, you are a full-time employee

Top Reasons our Employees Love Being Part of the Blue Alliance Family:

  1. Entrepreneurial Culture
  2. Fast-paced Flow, with a Variety of Projects
  3. Collaborative Work Environment
  4. Training & Certifications
  5. Career Growth Opportunities

Ready for the next step?

The greatest rewards are reserved for those who want to be better and then put in the hard work, to be their best version of themselves. Interested applicants should click to submit their resume and application above.

Please be advised we, LayerCake, participate in E-Verify.

Requirements: