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Client Success Manager Hybrid Jobs (NOW HIRING)

Lyra Technology Group

Client Success Manager

Portsmouth, NH · On-site

$70K - $80K/yr

Client Success Manager-Lyra Technology Group Lyra Technology Group is seeking a Client Success Manager for one of their operating companies. As a Client Success Manager, you will serve as a strategic ...

Homethrive

Client Success Manager

Client Success Manager Role Homethrive is seeking a Client Success Manager to establish and build customer relationships to expand client engagement. The Client Success Manager is responsible for ...

Vimly

Client Success Manager

WA · Remote

$80K - $115K/yr

Client Success Manager (Full-time, Exempt) Reports To: Director, Associated Health Plans As a ... Remote/hybrid; Targeted hire for Seattle area * Travel expectations: Some travel may be required.

Aqueity

Client Success Manager

Downers Grove, IL · On-site

$75K - $90K/yr

Client Success Manager (on-site) Aqueity is looking for a dynamic Client Success Manager to join our team! The Client Success Manager is responsible for overseeing a portfolio of named accounts and ...

Orion Solutions

Client Success Manager

Reston, VA · On-site

$55K - $65K/yr

About the Client Success Manager position We're looking for a driven and passionate Client Success Manager (CSM) who loves building relationships and helping clients win. In this role, you'll be the ...

Claritev

Client Success Manager

Manhattan, NY · On-site

The Associate Client Success Manager will support the Client Success team in ensuring the success and satisfaction of our healthcare payor clients. This entry-level role will assist in managing ...

Aqueity

Client Success Manager

Downers Grove, IL · On-site

Client Success Manager (on-site) Aqueity is looking for a dynamic Client Success Manager to join our team! The Client Success Manager is responsible for overseeing a portfolio of named accounts and ...

Virtual Peaker

Client Success Manager

Louisville, KY · Remote

Client Success Manager Virtual Peaker is seeking a Client Success Manager who will help solve the climate crisis by supporting our mission of building the utility of the future. Role Responsibilities ...

Virtual Peaker

Client Success Manager

Louisville, KY · On-site

$75K - $90K/yr

Client Success Manager Virtual Peaker is seeking a Client Success Manager who will help solve the climate crisis by supporting our mission of building the utility of the future. Role Responsibilities ...

KEYSTONE CPAS LLC

Client Success Manager

Reno, NV

Description Client Success Manager (CSM) Location: Reno, NV (Onsite) Reports To: Director of Operations Role Summary The Client Success Manager (CSM) is responsible for owning the client journey from ...

Claritev

Client Success Manager

Manhattan, NY · On-site

The Associate Client Success Manager will support the Client Success team in ensuring the success and satisfaction of our healthcare payor clients. This entry-level role will assist in managing ...

Virtual Peaker

Client Success Manager

Louisville, KY · Remote

Client Success Manager Virtual Peaker is seeking a Client Success Manager who will help solve the climate crisis by supporting our mission of building the utility of the future. Role Responsibilities ...

Keystone CPAs LLC

Client Success Manager

Reno, NV · On-site

Client Success Manager (CSM) Location: Reno, NV (Onsite) Reports To: Director of Operations Role Summary The Client Success Manager (CSM) is responsible for owning the client journey from initial ...

InfoCision

Client Success Manager

Akron, OH · On-site

Client Success Manager Department: Marketing Reports To: VP / Director of Client Services Job Type: Full-Time, Exempt (Salaried) About the Role We're seeking a results-driven Client Success Manager ...

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All JobsClient Success Manager Hybrid Jobs

Client Success Manager Hybrid information

See salary details

$32.5K

$83.1K

$140K

How much do client success manager hybrid jobs pay per year?

As of Jun 10, 2026, the average yearly pay for client success manager hybrid in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Success Manager Hybrid, and why are they important?

To thrive as a Client Success Manager Hybrid, you need strong relationship management, problem-solving abilities, and a background in business or account management, often supported by a bachelor's degree. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, proactive mindset, and adaptability are critical soft skills for building trust and effectively addressing client needs in both remote and in-office settings. These skills ensure client satisfaction, retention, and long-term business growth in a dynamic work environment.

How does a Client Success Manager Hybrid typically balance on-site and remote work to effectively support clients and their internal team?

As a Client Success Manager Hybrid, you'll often split your time between working remotely and being on-site, depending on client needs and team meetings. This hybrid structure allows you to build strong relationships through in-person interactions while also leveraging virtual tools for regular check-ins and project updates. Successful CSMs proactively coordinate their schedules to ensure they are available for client milestones, team collaborations, and urgent issues, whether in the office or remotely. Clear communication and adaptability are key to maintaining high client satisfaction and seamless teamwork in this flexible environment.

What does a Client Success Manager Hybrid do?

A Client Success Manager Hybrid is responsible for ensuring clients achieve their desired outcomes while using a company’s products or services. The 'hybrid' aspect means they typically work both remotely and in-office, combining virtual meetings with in-person interactions. Their main duties include onboarding new clients, building lasting relationships, addressing client concerns, and collaborating with internal teams to deliver solutions. Client Success Managers also track client satisfaction and work to maximize client retention and expansion opportunities. Their role is crucial for fostering customer loyalty and driving business growth.

What is the difference between Client Success Manager Hybrid vs Customer Support Specialist?

AspectClient Success Manager HybridCustomer Support Specialist
CredentialsRelevant experience, certifications in customer success or account managementBasic customer service skills, sometimes certifications in support tools
Work EnvironmentProactive client engagement, account management, strategic planningReactive support, troubleshooting, resolving customer issues
Employer & IndustryTech, SaaS, B2B servicesRetail, telecom, tech support

The Client Success Manager Hybrid focuses on proactive account management and building long-term client relationships, often requiring strategic skills and certifications. In contrast, the Customer Support Specialist primarily handles reactive customer inquiries and troubleshooting. While both roles involve customer interaction, the CSM Hybrid emphasizes retention and growth, whereas the Support Specialist centers on issue resolution.

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Client Success Manager Hybrid jobs near you

Client Success Manager

Lyra Technology Group

Portsmouth, NH • On-site

$70K - $80K/yr

Full-time

Posted yesterday

Job description

Client Success Manager-Lyra Technology Group
Lyra Technology Group is seeking a Client Success Manager for one of their operating companies. As a Client Success Manager, you will serve as a strategic partner to our clients, focused on driving satisfaction, retention, and account growth. As a trusted advisor, the CSM leads proactive client engagement, including Strategic Quarterly Business Reviews (QBRs), upsell and cross-sell conversations, and roadmap development. This is a revenue-influencing role that blends technical insight into client relationship management, requiring strong communication skills and a foundation in IT services. At every point, from onboarding to ongoing consultations, the CSM team collects, analyzes, and then uses data to ensure that their clients are fully engaged and getting the value they expect.
About Lyra...
Lyra Technology Group is a family of industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. We made our first acquisition at the beginning of 2018. Now, we hold a controlling stake in 80 companies and are continuing to grow. Our companies employ over 600 team members and sit across the Northeast, Midwest, and Eastern Canada. Each company is led by its own management team, and we are incredibly proud of the work they do.
Your work as a Client Success Manager will include several components:
• Manage Client Relationships - Serve as the primary point of contact for assigned clients, ensuring their needs are met and expectations exceeded.
• Drive Retention & Growth - Own client renewals and proactively identify expansion opportunities to increase account value.
• Own Upsell Conversations - Lead upsell and cross-sell discussions that align with client needs and PCGiT's service offerings, collaborating with AEs or leadership as needed.
• Understand the Business - Become a strategic partner by learning each client's business model, goals, IT stack, and pain points.
• Coordinate Solutions - Work cross-functionally with service delivery, technical support, and sales to resolve issues and advocate for client needs.
• Lead QBRs & Strategy Sessions - Conduct regular account reviews, usage reports, and roadmap planning sessions with clients.
• Champion the Client Experience - Ensure a high-touch, consultative experience from onboarding through renewal.
Our ideal Client Success Manager has the following qualifications:
• 2-4 years of experience in client success, account management, or related B2B customer-facing roles.
• Familiarity with IT services, MSP environments, or technical support workflows is strongly preferred.
• Strong communication and relationship-building skills with clients ranging from IT managers to C-suite.
• Confidence in conducting client meetings, reviewing technical data, and leading renewal or upsell conversations.
• Comfortable and confident leading upsell conversations, positioning solutions that create additional value.
• Experience identifying and nurturing account expansion opportunities, even without a formal quota.
• Proficiency with CRM and account management tools (HubSpot preferred).
• A proactive mindset - you solve problems before they escalate.
• Strong organizational skills and attention to detail across multiple client accounts.
If joining a team-oriented company in the tech space sounds appealing to you, let's have a conversation.

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