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Client Success Coordinator Jobs (NOW HIRING)

TechnologyAdvice

Client Success Coordinator

$18.75 - $25/hr

Each Client Success Coordinator owns a portfolio of accounts and acts as a trusted partner guiding clients from onboarding through program delivery. You will collaborate closely with our Sales and ...

TechnologyAdvice

Client Success Coordinator

OR · Remote

Each Client Success Coordinator owns a portfolio of accounts and acts as a trusted partner guiding clients from onboarding through program delivery. You will collaborate closely with our Sales and ...

Growing Marketing Organization

Be Seen First

Entry Level Client Success Coordinator

Annapolis, MD · On-site

$45K - $75K/yr

... and are driven by success. The ideal candidate is confident on the phone, highly organized ... communication, and client-facing skills. If you're someone who enjoys staying busy, taking ...

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Client Success Coordinator information

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$29K

$49.9K

$75.5K

How much do client success coordinator jobs pay per year?

As of Aug 17, 2026, the average yearly pay for client success coordinator in the United States is $49,889.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $55,000.00 per year, depending on experience, location, and employer.

What does a client success coordinator do?

A Client Success Coordinator is responsible for ensuring that clients have a positive experience with a company's products or services. They act as a liaison between the client and the company, addressing questions, resolving issues, and helping clients achieve their goals. Their duties often include onboarding new clients, providing ongoing support, and monitoring client satisfaction to foster long-term relationships. By proactively communicating and offering solutions, Client Success Coordinators help increase client retention and loyalty.

What are the key skills and qualifications needed to thrive as a client success coordinator, and why are they important?

To thrive as a Client Success Coordinator, you need strong customer relationship management, problem-solving abilities, and organizational skills, often supported by a bachelor’s degree in business, communications, or a related field. Familiarity with CRM software like Salesforce or HubSpot, as well as proficiency in project management tools, is typically required. Outstanding communication, empathy, and multitasking are vital soft skills for building trust and addressing client needs effectively. These skills ensure client satisfaction, retention, and the smooth delivery of services, which are critical for business growth and reputation.

How does a client success coordinator typically collaborate with other departments to support client goals?

As a Client Success Coordinator, you’ll work closely with teams such as sales, product development, and support to ensure clients achieve their desired outcomes. This role often involves facilitating communication between the client and internal teams, relaying client feedback, and helping to resolve any challenges quickly. Effective collaboration ensures that client needs are understood and met, making cross-functional teamwork a core part of daily responsibilities. Building strong relationships with colleagues across departments is crucial for proactively addressing client concerns and driving overall satisfaction.

What is the difference between Client Success Coordinator vs Customer Service Representative?

AspectClient Success CoordinatorCustomer Service Representative
Required CredentialsTypically a bachelor's degree; experience in client managementHigh school diploma or equivalent; customer service experience
Work EnvironmentProactively manages client accounts, often in B2B settingsResponds to customer inquiries, often in call centers or retail
Employer & Industry UsageUsed in SaaS, tech, and service industries focusing on client retentionCommon across retail, telecom, and hospitality sectors

The main difference is that a Client Success Coordinator focuses on building long-term relationships and ensuring client success, often with proactive outreach. In contrast, a Customer Service Representative primarily handles reactive support and resolves immediate customer issues. Both roles require strong communication skills but serve different functions within the customer experience spectrum.

What is a client success coordinator?

A client success coordinator is a professional responsible for managing client relationships, ensuring customer satisfaction, and helping clients achieve their goals with a company's products or services. They often coordinate communication between clients and internal teams, utilize customer relationship management (CRM) tools, and may require strong communication and problem-solving skills. The role typically involves onboarding, support, and ongoing account management to promote client retention and success.
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Client Success Coordinator jobs near you
Infographic showing various Client Success Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $49,889 per year, or $24 per hour.

Client Success Coordinator

Dash Solutions

Birmingham, AL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Job description

Headquartered in Birmingham, AL, Dash Solutions is a fast-growing payments company that provides forward-thinking organizations with everything they need to make payments and rewards more meaningful to their business and the people they pay. Led by a team of payments industry experts, Dash Solutions has a proven track record of delivering innovative payment and engagement solutions. We are committed to excellence, innovation, and delivering exceptional value in this rapidly evolving market. 

At Dash, we're not just looking for employees; we're looking for team members who embody our core values and share our passion for revolutionizing the payments industry. Here's what we seek in every hire, regardless of the role:

  • Cultural Fit: We thrive in a culture of respect, authenticity, and a relentless pursuit of improvement. We challenge the status quo and embrace change as an opportunity for growth.
  • Mission-Focused: We're on a mission to transform the payments industry, and we expect all team members to share our commitment to this goal. We're looking for individuals who are driven by purpose and eager to make a meaningful impact.
  • Industry Passion: The payments industry is dynamic and constantly evolving. We're looking for candidates who are not only passionate about this ever-changing landscape but also curious and eager to learn. We need leaders who will guide our company into a bright future, staying ahead of industry trends and driving innovation.  

Position Summary 

The Client Success Coordinator is the primary point of contact for operational interactions with a designated portfolio of clients. You will be responsible for managing day-to-day client relationships, addressing technical and operational issues, and ensuring seamless communication and support across various areas, including workflows, risk management, billing, and troubleshooting. In collaboration with the Client Success Manager, you will deliver a comprehensive and cohesive support model to drive client satisfaction and operational success. 

Key responsibilities:  

Operational Relationship Management

  • Serve as the primary point of contact for operational matters, including but not limited to handling escalations, troubleshooting API integrations, training, and resolving any issues or friction points whether technical or procedural.
  • Develop and maintain strong operational relationships, ensuring client needs are met with efficiency, speed and precision.
  • Proactively manage client expectations and resolve issues ensuring high levels of client satisfaction and retention.
  • Act as a trusted advisor for all operational needs, offering insights, recommendations, and strategic guidance to drive client success.
  • Use data and feedback to identify trends, potential risks, and areas of opportunity within the client relationship.
  • Inform clients about Dash's products and services with accuracy and understanding of the different applications that are used (CSA, portal, SFTP, etc.) is critical to reproduce any issue.  

Driving Operational Success

  • Analyze operational performance data, identify trends, and drive strategic improvements for both clients and internal teams.
  • Hold internal teams accountable to timelines and deliverables outlined in operational plans.
  • Support continuous improvement of our onboarding practices by identifying opportunities for improvement through enhancements and operational efficiencies.
  • Anticipate potential account risks and develop proactive mitigation strategies to minimize impact. 

Project and Issue Management

  • Oversee client-related projects, aligning client goals with company objectives to ensure mutual success.
  • Proactively manage client issues and ensure timely resolution by coordinating with cross-functional teams.
  • Act as primary liaison between client and Engineering for any technical issue.  Recreate, troubleshoot, and test issues in order to speed collaborative efforts and ensure quality.
  • Act as the first line of communication with the clients to ensure they are well informed and care in the event of an issue.
  • Utilize Jira or another client servicing tool to track issues, monitor trends and measure resolution success.  

Process Improvement

  • Identify and implement process enhancements to deliver best-in-class support to clients.
  • Continuously evaluate workflows and client feedback to refine operational strategies and support processes.
  • Provide Client Success Manager with cumulative client feedback and enhancements ideas.  

Desired Skills & Experience:

  • Bachelor's Degree in Business, Project Management or similar fields required.
  • Great organizational skills, with the ability to manage multiple client needs and projects simultaneously.
  • Curiosity to learn and apply that learning to help teach/train others. 
  • Proactive problem-solving skills and client-first attitude.
  • Goal-oriented, organized team player.
  • Proven ability to manage multiple projects at a time while paying strict attention to detail.
  • Excellent verbal and written communications skills.
  • Proficiency in Microsoft Office Suite of Products, including Outlook, Word, and Excel.
  • Self-motivated and able to thrive in a results-driven environment.
  • Position may, on occasion, require evening or weekend client support.
  • Demonstrated growth mindset, embracing new ideas and approaches, and constantly seeking opportunities for personal and professional development 


Our Culture: 

At Dash Solutions, our culture fosters growth, innovation, and impact. We're a community of forward-thinkers where creative ideas are encouraged, and individuals are empowered to lead. In our high-growth environment, you'll have the autonomy to manage your domain, with the strong support of a team committed to Making Payments Mean More. Employees at Dash Solutions are united by our mission, aligned with our vision, and driven by the values that make us unique. Here, we believe that personal growth fuels company success, and we support each other every step of the way.  

Some Benefits to Working at Dash Solutions Include:

  • Competitive salary and benefits package
  • Flexible PTO policy
  • Matching 401(k) plan
  • Comprehensive medical, dental, vision, life, and disability coverage
  • Transparent, supportive culture with a highly accessible executive team and regular company-wide updates
  • Engaging corporate culture with events, perks, and team celebrations 

Our Core Values

  • Solutions: We create innovative solutions that drive long-term value for our clients and shareholders
  • Passion: We are passionate about delivering for our clients every day
  • Authenticity: We lead and communicate authentically - with purpose, clarity, and candor.
  • Respect: We row together with respect for everyone and enjoy the ride
  • Knowledge: We learn, we grow, we continuously evolve 

Diversity & Inclusion at Dash Solutions: 

Dash Solutions is proud to be an Equal Opportunity/Veterans/Disabled/LGBTQIA+ Employer. We believe in fostering a workplace that values diverse perspectives and backgrounds, and we are committed to a fair, inclusive recruitment process. Candidates from all backgrounds are encouraged to apply and help us shape the future of payments.

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