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Client Success Coordinator Jobs (NOW HIRING)

WebMD

Client Success Coordinator

Newark, NJ · On-site

$19 - $25.50/hr

This is an entry level position to a class-leading client services team. The Account Coordinator works as part of a team in a supportive capacity to effectively collaborate with our sponsors to ...

TurnKey Marketing

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Client Success Coordinator (Automotive Marketing)

Corona, CA · On-site

$24 - $28/hr

About the Role The Client Success Coordinator plays a key support role within the Client Success team, helping ensure smooth execution of client initiatives, strong internal coordination, and ...

WebMD

Client Success Coordinator

Newark, NJ · Remote

This is an entry level position to a class-leading client services team. The Account Coordinator works as part of a team in a supportive capacity to effectively collaborate with our sponsors to ...

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Client Success Coordinator information

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$29K

$49.9K

$75.5K

How much do client success coordinator jobs pay per year?

As of Jul 8, 2026, the average yearly pay for client success coordinator in the United States is $49,889.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $55,000.00 per year, depending on experience, location, and employer.

What jobs in the US pay 300,000 a year?

For a Client Success Coordinator, earning $300,000 annually is uncommon, as this role typically offers a mid-range salary. High-paying roles in the US that can reach or exceed this level often include executive positions such as Chief Customer Officer, senior sales executives, or specialized roles like investment bankers and certain technology executives, which require extensive experience, advanced skills, and often leadership responsibilities.

How does a Client Success Coordinator typically collaborate with other departments to support client goals?

As a Client Success Coordinator, you’ll work closely with teams such as sales, product development, and support to ensure clients achieve their desired outcomes. This role often involves facilitating communication between the client and internal teams, relaying client feedback, and helping to resolve any challenges quickly. Effective collaboration ensures that client needs are understood and met, making cross-functional teamwork a core part of daily responsibilities. Building strong relationships with colleagues across departments is crucial for proactively addressing client concerns and driving overall satisfaction.

What's a good job for overthinkers?

A Client Success Coordinator role involves communication, organization, and problem-solving, which can suit overthinkers who enjoy analyzing details to ensure client satisfaction. The job often requires strong interpersonal skills, attention to detail, and familiarity with customer relationship management (CRM) tools. It can provide a structured environment that allows for thoughtful planning and proactive problem resolution.

What are the key skills and qualifications needed to thrive as a Client Success Coordinator, and why are they important?

To thrive as a Client Success Coordinator, you need strong customer relationship management, problem-solving abilities, and organizational skills, often supported by a bachelor’s degree in business, communications, or a related field. Familiarity with CRM software like Salesforce or HubSpot, as well as proficiency in project management tools, is typically required. Outstanding communication, empathy, and multitasking are vital soft skills for building trust and addressing client needs effectively. These skills ensure client satisfaction, retention, and the smooth delivery of services, which are critical for business growth and reputation.

What is a CSM salary?

A Client Success Manager (CSM) salary typically ranges from $50,000 to $90,000 annually, depending on experience, location, and company size. Many CSMs also receive bonuses or commissions based on client retention and satisfaction metrics.

What is a client success coordinator?

A client success coordinator is a professional responsible for managing client relationships, ensuring customer satisfaction, and helping clients achieve their goals with a company's products or services. They often coordinate communication between clients and internal teams, utilize customer relationship management (CRM) tools, and may require strong communication and problem-solving skills.

What is the difference between Client Success Coordinator vs Customer Service Representative?

AspectClient Success CoordinatorCustomer Service Representative
Required CredentialsTypically a bachelor's degree; experience in client managementHigh school diploma or equivalent; customer service experience
Work EnvironmentProactively manages client accounts, often in B2B settingsResponds to customer inquiries, often in call centers or retail
Employer & Industry UsageUsed in SaaS, tech, and service industries focusing on client retentionCommon across retail, telecom, and hospitality sectors

The main difference is that a Client Success Coordinator focuses on building long-term relationships and ensuring client success, often with proactive outreach. In contrast, a Customer Service Representative primarily handles reactive support and resolves immediate customer issues. Both roles require strong communication skills but serve different functions within the customer experience spectrum.

What does a Client Success Coordinator do?

A Client Success Coordinator is responsible for ensuring that clients have a positive experience with a company's products or services. They act as a liaison between the client and the company, addressing questions, resolving issues, and helping clients achieve their goals. Their duties often include onboarding new clients, providing ongoing support, and monitoring client satisfaction to foster long-term relationships. By proactively communicating and offering solutions, Client Success Coordinators help increase client retention and loyalty.
More about Client Success Coordinator jobs
What cities are hiring for Client Success Coordinator jobs? Cities with the most Client Success Coordinator job openings:
What are the most commonly searched types of Client Success jobs? The most popular types of Client Success jobs are:
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What job categories do people searching Client Success Coordinator jobs look for? The top searched job categories for Client Success Coordinator jobs are:
Client Success Coordinator jobs near you
Infographic showing various Client Success Coordinator job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 83% Full Time, 11% Part Time, and 5% Contract. Highlights an 76% Physical, 2% Hybrid, and 22% Remote job distribution, with an average salary of $49,889 per year, or $24 per hour.
Client Success Coordinator

Client Success Coordinator

McBee Associates

Overland Park, KS

Full-time

Posted 14 days ago

Job description

About Netsmart

At Netsmart, improving care delivery isn't just our aspiration; it's our passion!


For more than 50 years, we've been a healthcare software company developing technology and providing services in behavioral health, human services, and post-acute markets. We collaborate with organizations and partner with our clients across the care spectrum to anticipate challenges, identify obstacles, and recognize new opportunities as healthcare evolves. We continuously strive to advance our Netsmart technologies and offerings beyond the EHR by embracing new technology trends that empower healthcare professionals to provide the best possible care.

Position Overview:

The Client Success Coordinator is responsible for managing and growing relationships with new and existing clients, serving as the primary point of contact to drive successful adoption, utilization, and overall client experience. This role partners cross-functionally to address client needs, remove barriers, and identify opportunities to expand value through Netsmart solutions and services.

Responsibilities

  • Serve as the client's main point of contact for business relationship activities to include implementation, ongoing training, adoption or enhancement initiatives, integration, contract maintenance and renewals, and ongoing industry and product knowledge.

  • Conduct proactive client business reviews, data research, monitoring and outreach to identify and resolve barriers to satisfaction and retention.

  • Leverage existing strategies to create marketing and sales plans for clients, prospects and client segments. Perform platform demos for potential new clients in coordination with other Netsmart teams

  • Effectively communicate solution offerings, technology, and consulting services and identify opportunities to up-sell and expand client portfolio for total client value and foster healthy client relationships

  • Interface and advocate for the client through collaboration across sales, professional services, product management and development teams to resolve current challenges and identify future solutions. Manage escalations and projects with the client as needed. Maintain data integrity in CRM and/or support ticketing systems through ongoing data cleanup, documentation, management, and billing

  • Develop industry, regulatory, and competitive knowledge and expertise as well as familiar with best practices within assigned clients.

Qualifications
Required

  • Bachelor's degree of equivalent work experience

  • At least 1 year sales, implementation, support or product management related work experience on a SaaS product

  • Proficient in Microsoft Office with advanced Excel skills

  • Effective and efficient communication skills and be able to organize, prioritize and schedule a high workload

  • Demonstrated analytical and problem-solving abilities

  • Strong collaborative skills

  • Communicate effectively with various audiences through clarification, understanding of complex problems, and presentation skills

Preferred

  • Sales, implementation, support or product management related work experience on assigned SaaS product

  • Health care information technology (HCIT) solution strategy or consulting work experience

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart's sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart's third party screening provider.

If you are located in a state which grants you the right to receive information on salary range, pay scale, description of benefits or other compensation for this position, please use this form to request details which you may be legally entitled.

All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.

Netsmart's Job Applicant Privacy Notice may be found here.

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