Client Success Associate Jobs in Raleigh, NC (NOW HIRING)

Raleigh, NC

At VISASQ/COLEMAN, we connect businesses with hard-to-find expertise through our extensive global network of subject matter experts. VISASQ/COLEMAN is a partnership formed by VisasQ Inc., Asia's leading expert network and the only publicly traded company in our field. Through VisasQ's merger with Coleman Research, a trusted expert service provider with over 20 years of experience, VISASQ/COLEMAN offers tailored consulting solutions for consulting firms, asset management funds, and corporations seeking primary research insights.

Our mission is to eliminate barriers to knowledge by facilitating direct exchanges of critical insights across industries. We take pride in utilizing our comprehensive internal database of qualified experts, along with our ability to custom recruit specialists for each project, ensuring our clients receive timely and relevant information to inform their decision-making processes.

With offices in Phoenix, Raleigh, New York, London, Reading, Hong Kong, and Japan, we empower our clients to navigate complex markets and gain a competitive edge. Join us in revolutionizing informed decision-making by transforming how businesses access expert insights.

We are seeking motivated professionals to join our dynamic Client Management Team in Raleigh, NC in September of 2026.

This role offers a unique chance to connect industry experts with clients, driving their success. You will kick off your career at VISASQ/COLEMAN with a comprehensive 12-week training program, designed to prepare you to independently work as an Associate as a member of our Client Management team.

Key Responsibilities Post-Training Academy Completion:

• Expert Recruitment: Recruit new experts for our network while vetting our internal database to identify the best candidates for specific project needs.
• Industry Research and Expert Vetting: Use your knowledge of client strategies across various industry sectors to identify, vet, qualify, and present the most qualified experts for specific projects.
• Coordinating Client Communications: Prioritize projects effectively while managing communications with newly recruited experts and organizing meetings between experts and clients.
• Compliance and Integrity: Master compliance standards across various industry sectors and uphold these standards to ensure the integrity of all client engagements.
• Networking and Research Skills: Utilize your networking skills to engage with top professionals across industries, applying critical research techniques to support informed decision-making and identify suitable experts for client projects.
• Project Coordination: Manage timelines and deliverables across multiple projects while understanding client needs through tailored solutions that drive successful engagements.
• Negotiation Skills: Build strong negotiation skills to advocate for optimal outcomes in expert engagements.

This position offers a unique opportunity to thrive in a dynamic environment and contribute meaningfully to our clients' success while driving your own professional growth.

The above job description is not intended to be all-encompassing; rather, it provides a general description of the types of duties Client Management Associates can be expected to perform. The nature of the expert network industry allows for a variance in day-to-day tasks as Client Management Associates respond to ever-changing client needs. The types of tasks performed, and the amount of time spent on certain tasks will vary according to client type, client need, and the macro environment of the industries in which our clients operate.

Ideal Candidates Will Have:

• A Bachelor's degree or relevant equivalent experience.
• Exceptional verbal and written communication skills.
• A proactive attitude with a knack for problem-solving and adaptability.
• Strong organizational skills, time management abilities, and attention to detail.
• Foreign language skills (e.g., Japanese, Spanish, French, German, Portuguese, Italian, Arabic, Dutch, Scandinavian) are a plus but not required.
• Prior sales, recruiting, or management experience is welcomed.

Note: Must be authorized to work in the United States.

Why Join Us?

At VISASQ/COLEMAN, we are committed to your professional growth and success. Our employees are our most valuable assets, which is why we offer:

• Competitive Compensation: Benefit from a rewarding compensation package that includes performance-based commission earnings and/or discretionary bonus, which may be awarded on monthly, quarterly or annual basis, depending on your role.
• Excellent Health Benefits: We offer highly competitive coverage on insurance premiums, and for those enrolled in a qualifying HDHP, we also provide employer HSA contributions.
• 401K Contributions: Planning for your future? We've got you covered!
• Flexible Working Environment: Choose between working in the office or remotely 50/50 with our hybrid work policy.
• Generous Time Off: Enjoy Responsible Paid Time Off, 7 sick days, and observe 12 holidays off.
• Parental Leave: Take time off to support and bond with your growing family, ensuring new parents have the opportunity to adjust to their new roles.
• Ongoing Learning and Development: Our training aligns with our core values, ensuring you have the resources and skills to excel throughout your career.
• Team Engagement: Participate in regular team outings and social events, and receive tenure gifts to celebrate your journey with us.
• Employer Provided Technology: All necessary technology will be provided to facilitate your work.
• Corporate Social Responsibility Days: Take the opportunity to give back to your community during paid service days.

As an Associate, you will have the opportunity to launch your career in the rapidly growing market research industry, where your success is our primary focus. At VISASQ/COLEMAN, we are committed to seeing you thrive, supporting your professional development with mentorship programs and continuous learning opportunities. Our open and collaborative environment ensures every voice is heard as we work together to make insightful connections possible.

Become a part of our dynamic team and build a better future—one insightful connection at a time!

A Client Management Associate's salary compensates them for all hours worked, which may vary from week to week. Client Management Associates carry an FLSA-exempt status and are not eligible for overtime pay.

Equal Opportunity Employer: At VISASQ/COLEMAN, we pride ourselves on being an equal opportunity employer. Please note that all VISASQ/COLEMAN employees are required to sign the Company's standard non-compete agreement as part of the employment condition.