ZipRecruiter

Log In

1

Director Client Success Jobs in Raleigh, NC (NOW HIRING)

Versana

Client Success Operations Associate

Raleigh, NC · On-site

... direct client training to drive adoption of Versana's self-service technology solution. • Coordinate efforts with the Head of Product, Client Success with Go-to-Market (GTM) execution for Versana ...

Kobie Marketing

Director, Client Services

Raleigh, NC · Remote

As Director, Client Services, you will lead strategic client relationships and oversee the delivery ... We believe that our team's passion and expertise are the driving forces behind our success and are ...

Kobie Marketing

Director, Client Services

Raleigh, NC · On-site +1

As Director, Client Services, you will lead strategic client relationships and oversee the delivery ... We believe that our team's passion and expertise are the driving forces behind our success and are ...

Well

Vice President, Client Success

Chapel Hill, NC · On-site +1

$220K - $250K/yr

You will lead a high-performing team of Directors and Managers, ensuring our world-class platform ... adapt the client success model accordingly. * Deeply data-driven with the ability to translate ...

TimeDoc Health

Customer Success Director

Cary, NC · On-site

THE ROLE The Client Success Director plays a critical role in the implementation of TimeDoc's software and services and the ongoing management of key client relationships. This individual will ...

Steer

Manager of Client Success

Raleigh, NC · Remote

About the Role As the Manager of Client Success, you will lead our Customer Success Managers ... Reporting to the Director of Customer Success, you will be the bridge between personalized ...

Public Consulting Group

Client Service Associate 1

Raleigh, NC · On-site

$14 - $19.50/hr

Client Success Associates are integral members of PCG's Northwest Education Team; the specific ... This will be accomplished through direct client interaction, as well as collaboration with internal ...

Procom

Director, Business Development

Raleigh, NC · On-site

... long-term client success. Collaboration & Operational Leadership * Operate as a highly ... The Director of Business Development is expected to work in close partnership with the Account ...

Chghealthcare

Client Executive

Raleigh, NC

$72K/yr

... of client success and delivery as part of CHG's Enterprise Client Solutions team. They are ... Maintain regular and ongoing dialogue and direct contact with existing clients to build ...

next page

Showing results 1-20

All JobsDirector Client Success JobsDirector Client Success Jobs in Raleigh, NC

Director Client Success information

See Raleigh, NC salary details

$37.4K

$118K

$174K

How much do director client success jobs pay per year?

As of Jun 30, 2026, the average yearly pay for director client success in Raleigh, NC is $118,045.00, according to ZipRecruiter salary data. Most workers in this role earn between $92,800.00 and $141,400.00 per year, depending on experience, location, and employer.

What does a Director of Client Success do?

A Director of Client Success is responsible for overseeing the client success team and ensuring that clients achieve their desired outcomes with a company's products or services. This role involves developing strategies to improve client satisfaction, retention, and growth, as well as managing client relationships and resolving issues proactively. Directors of Client Success often collaborate with sales, product, and support teams to deliver a seamless customer experience and drive business results.

How does a Director of Client Success typically collaborate with other departments to ensure client satisfaction?

A Director of Client Success often works closely with teams such as Sales, Product, and Support to deliver a seamless experience for clients. They act as a bridge, communicating client feedback and needs to product teams for enhancements, and partnering with sales to identify upsell or renewal opportunities. Regular cross-departmental meetings and strategic planning sessions are common, ensuring that all teams are aligned on client goals and challenges. This collaborative environment helps anticipate issues, address them proactively, and foster long-term client relationships.

What is the difference between Director Client Success vs Customer Success Manager?

AspectDirector Client SuccessCustomer Success Manager
ResponsibilitiesOversees multiple client accounts, develops strategies, manages teams, and ensures overall client satisfaction at a strategic level.Manages individual client accounts, provides support, onboarding, and ensures client retention on a day-to-day basis.
Required CredentialsBachelor's degree, experience in client success, leadership skills, and often industry-specific certifications.Bachelor's degree, experience in customer service or success, strong communication skills.
Work EnvironmentLeadership role within a team, often in an office setting, collaborating with sales, marketing, and product teams.Client-facing role, working directly with customers, often in an office or remote setting.

The main difference between a Director Client Success and a Customer Success Manager lies in scope and responsibility. The Director focuses on strategic oversight and team management, while the Customer Success Manager handles individual client relationships. Both roles require relevant experience and industry knowledge, but the Director role involves higher-level planning and leadership.

What are the key skills and qualifications needed to thrive as a Director of Client Success, and why are they important?

To thrive as a Director of Client Success, you need strong leadership abilities, deep knowledge of customer success methodologies, and relevant experience—often backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics systems is typically required. Outstanding communication, strategic thinking, and conflict resolution skills help you build relationships and drive team performance. These competencies are vital for retaining clients, increasing satisfaction, and ensuring the growth and success of both your clients and your organization.
What are the most commonly searched types of Client Success jobs in Raleigh, NC? The most popular types of Client Success jobs in Raleigh, NC are:
What are popular job titles related to Director Client Success jobs in Raleigh, NC? For Director Client Success jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Director Client Success jobs in Raleigh, NC look for? The top searched job categories for Director Client Success jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Director Client Success jobs? Cities near Raleigh, NC with the most Director Client Success job openings:
Director Client Success jobs near you
Infographic showing various Director Client Success job openings in Raleigh, NC as of June 2026, with employment types broken down into 87% Full Time, 11% Part Time, 1% Temporary, and 1% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $118,045 per year, or $56.8 per hour.
Director, Client Care Operations

Director, Client Care Operations

Bertelsmann

Morrisville, NC • On-site

Full-time

Medical, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Key responsibilities

  • Oversee the day-to-day activities of the Client Care Operations and Quality Management teams.

  • Own and lead Quality Management across Sales, Client Success, Support, and Professional Services, including QA frameworks and coaching.

  • Develop and optimize processes to improve service delivery and customer journey at scale.

Job description

Are you looking for a high energy, strategic, and fast-paced position as a Director, Client Care Operations? Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical and financial outcomes!
For 11,000+ health care and human service organizations, Relias helps clients deliver better clinical and financial outcomes by elevating the performance of teams. We help organizations across the continuum of care get better at maintaining compliance, developing staff and promoting consistent, high-quality care. Our platform employs assessments to reveal specific gaps in skills and addresses them with personalized and engaging learning, choosing from 7,000+ online courses that meet accrediting board, state and federal requirements. We are passionate about our products and our clients; what we deliver and the impact we have on the world is truly something you can be proud to represent. Join us and make a difference.
WHAT CAN RELIAS OFFER YOU?
  • Fantastic health and wellness benefits package, including an outstanding 401k match, a flexible PTO program, and a generous and inclusive parental leave policy. Additionally, Relias pays for the employee portion of the monthly healthcare premium!
  • Flexible work environment with onsite and work from home options - you choose when you want to come into the office!
  • Active Employee Resource Groups open to all employees!
  • Comprehensive onboarding program - a great introduction to our company, customers and culture!
  • Growth and career advancement opportunities!
    • Promotes internal mobility and career growth aligned with evolving business needs
    • Multiple development program options - leadership development, professional development curriculums, and Nanodegree options in both technology and data science
    • Professional development gained from conference attendance and participation in organizations like NC Tech
    • Onsite 321 Coffee Shop providing free coffee and pastries to employees

The Director, Client Care Operations provides strategic and operational leadership for Client Care Operations including Customer Experience, Business Insights, Program Management, and Quality Management. This role leads operations and quality teams supporting Sales, Client Success, Support, and Professional Services to deliver scalable, high-quality customer experiences. The role is accountable for process optimization, quality management, data-driven decision making, and technology enablement across the Revenue organization.
WHAT YOU'LL BE DOING:
• Oversee the day-to-day activities of the Client Care Operations and Quality Management teams
• Own and lead Quality Management across Sales, Client Success, Support, and Professional Services, including QA frameworks and coaching
• Develop and optimize processes to improve service delivery and customer journey at scale
• Drive digital customer experience strategy including automation and self-service
• Track and analyze KPIs; leverage data to drive continuous improvement
• Collaborate with cross-functional leaders across Revenue, Product, Marketing, and Client Care
• Lead program and project management initiatives and special projects
YOU'VE GOT WHAT IT TAKES IF YOU HAVE/ARE:
• 8+ years' experience in operations, client success, or customer experience in a SaaS environment
• 3+ years people leadership experience
• Bachelor's Degree
• Strong business acumen within customer success and revenue operations environments
• Experience building and scaling Quality Management programs
• Expertise in process design and operational scaling
• Advanced analytical and critical thinking skills
• Ability to influence cross-functional stakeholders
• Proficiency with CRM, QA, and analytics tools
Relias is an Equal Opportunity Employer and a Drug-Free workplace. Relias welcomes and encourages applications from people with disabilities and is happy to make reasonable accommodations in all aspects of the selection process. If you are an individual with a disability and require reasonable accommodation to complete any part of the job application process, please visit our career page for instructions.
IN OFFICE REQUIREMENT:
Relias values collaboration and wants to ensure that our team members have opportunities to work with their teams regularly for professional development opportunities. Our flexible hybrid work environment requires that you live in the state of North Carolina, within a commutable distance to our office (~1-hour commute). You would be expected to work in our Morrisville, NC Headquarters (close to the Raleigh/Durham airport) approximately 30/40 days/quarter.
Company: Relias LLC
Country: United States of America
State/Region: North Carolina
City: Morrisville
Postal Code: 27560
Job ID: 289681

Apply