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Director Client Success Jobs in Raleigh, NC (NOW HIRING)

Versana

Client Success Operations Lead

Raleigh, NC · On-site

The Client Success Operations Lead reporting to the Director of Product Operations, will partner closely with Product and Go-To-Market (GTM) teams to support the operational success of Versana's new ...

Versana

Client Success Operations Associate

Raleigh, NC · On-site

The Client Success Operations Associate reporting to the Director of Product Operations, will partner closely with Product and Go-To-Market (GTM) teams to support the operational success of Versana ...

Franklin Covey

Client Partner - Key

Raleigh, NC · On-site

$280K/yr

Enterprise Client Success Status: Full-Time Exempt Reports to: Managing Director, Key Accounts Location: Remote - Anywhere in the contiguous United States Compensation: Anticipated compensation for ...

Robert Half

Client Solutions Director

Raleigh, NC · On-site

As a Client Solutions Director, your responsibilities will include: Develop, grow and nurture ... TOOLS FOR SUCCESS - We provide world-class training, client relationship management tools and ...

Franklin Covey

Client Partner - Mid-Market

Raleigh, NC · On-site

Enterprise Client Success Status: Full-Time Exempt Reports to: Managing Director, Major Accounts Location: Remote - Anywhere in the contiguous United States Compensation: Anticipated compensation for ...

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Director Client Success information

See Raleigh, NC salary details

$37.4K

$118K

$174K

How much do director client success jobs pay per year?

As of Sep 9, 2026, the average yearly pay for director client success in Raleigh, NC is $118,045.00, according to ZipRecruiter salary data. Most workers in this role earn between $92,800.00 and $141,400.00 per year, depending on experience, location, and employer.

What is the difference between Director Client Success vs Customer Success Manager?

AspectDirector Client SuccessCustomer Success Manager
ResponsibilitiesOversees multiple client accounts, develops strategies, manages teams, and ensures overall client satisfaction at a strategic level.Manages individual client accounts, provides support, onboarding, and ensures client retention on a day-to-day basis.
Required CredentialsBachelor's degree, experience in client success, leadership skills, and often industry-specific certifications.Bachelor's degree, experience in customer service or success, strong communication skills.
Work EnvironmentLeadership role within a team, often in an office setting, collaborating with sales, marketing, and product teams.Client-facing role, working directly with customers, often in an office or remote setting.

The main difference between a Director Client Success and a Customer Success Manager lies in scope and responsibility. The Director focuses on strategic oversight and team management, while the Customer Success Manager handles individual client relationships. Both roles require relevant experience and industry knowledge, but the Director role involves higher-level planning and leadership.

What are the most commonly searched types of Client Success jobs in Raleigh, NC?

The most popular types of Client Success jobs in Raleigh, NC are:

What are popular job titles related to Director Client Success jobs in Raleigh, NC?

For Director Client Success jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Director Client Success jobs in Raleigh, NC look for?

The top searched job categories for Director Client Success jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Director Client Success jobs?

Cities near Raleigh, NC with the most Director Client Success job openings:

Director Client Success jobs near you
Infographic showing various Director Client Success job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $118,045 per year, or $56.8 per hour.

Client Success Operations Lead

Raleigh, NC • On-site

Versana
Library and Information Services • 1 - 10 employees
Learn more about Versanaexternal

Full-time

Re-posted 9 days ago

Job description

About Us:

Versana is an industry-backed fintech on a mission to make the syndicated loan market  better. By digitally capturing agent banks' data on a real-time basis, Versana provides unprecedented transparency into loan level details and portfolio positions, bringing efficiency and velocity to the entire market. Through our platform, participants can rest 
assured they are accessing the loan market's most credible source of deal information.
About You:

The Client Success Operations Lead reporting to the Director of Product Operations, will partner closely with Product and Go-To-Market (GTM) teams to support the operational success of Versana's new product launch. This includes driving execution across product demonstrations, client onboarding, account activation and maintaining high quality documentation to support the scale of Versana's new product. 

Key Responsibilities:
Actively drive client participation and engagement to support a new Versana  product launch. 
Lead and mentor other client success associates. 
Collaborate with product, engineering, marketing, sales and customer success teams to deliver a product go-to-market (GTM) plans.
Passionate about developing and implementing the ideal customer journey for a new product.
Provide direct client training to drive adoption of Versana's self-service technology solution.
Partner with the Director of Product Operations and Head of Product with Go-to-Market (GTM) execution for Versana new product launch, including Agent Bank and Lender onboarding, product demonstrations, documentation gathering, account activation. 
Provide ongoing support to new clients with training and manual processing of the new product's launch. 
Address queries from Agents and Lenders around the new product's process and workflow, from loan and amendment documentation, system queries to process of the new product's capture
Assist with developing and adhering to performance metrics and provide continued recommendations for process improvement to reduce turnaround times for existingprocesses. 
Adhere to internal and external onboarding and new product related SLAs, where applicable.
Ensure that all operations comply with industry regulations, data security standards, and risk management protocols.
Must Haves:
5+ years of experience in the Syndicated Lending market with a sound understanding of products and processes for both the primary and secondary lifecycles, is highly desirable.
Prior experience with customer success in a start-up environment.
Strong problem solving and analytical thinking skills, with a willingness to dive into details.
Excellent communication and presentation skills. 
Detailed knowledge of process planning.
Experience in customer facing role highly desirable.
Exposure to CRM platforms to track and follow up on customer requests.
Understanding of financial products (must have).
Comfortable engaging with personas at all levels at buy side and sell side firms. 
Equal Opportunity Employer:
 
We are committed to providing equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
 
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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